Service-Focused Operations That Help You Work More Effectively with the Cloud

According to a 2017 Forbes Insights survey on the state of Information Technology Service Management (ITSM), 42% of organizations realized cost savings in their business processes by implementing more effective operations and service management practices.

Cloud adoption is typically a technology-driven program and often operational management becomes a secondary consideration. But the processes, SLAs and KPIs associated with running cloud operations are very different from those required to deliver the same services from traditional infrastructure.

Let us help evolve your cloud operating model. We take a proactive approach to modernizing your approach to service management in the cloud — so you can work more effectively and ultimately improve your end-user experience.

Our Approach to Simplifying Business Operations in the Cloud and What It Means to You

Operations Insight

We’ll assess your operating environment, processes and capabilities, to give you in-depth insight to form a baseline for success and measuring progress.

Increased Change Cadence

Our experts will work with your teams to design a future-state operating model—taking a modern service management approach that enables more rapid business change.

Sustainable Catalog

We work with you to design a sustainable service catalog that profiles service priority and criticality, outlining use cases and automation opportunities.

Increased Efficiency and Reduced Risk

We’ll identify and engage your key stakeholders, taking a proactive approach to aligning business and technology functions that creates efficiencies and reduces risk.

Flexibility to Accommodate New Initiatives

We help you build and implement a Service Management Office for sound governance and continuous service improvement, with the flexibility to accommodate change.

Evolve Your Cloud Operating Model

CloudOps Transformation

Rackspace service management consultants help you support your users and deliver services in the cloud. We work with you to translate your traditional business operations to the cloud, developing your service management capabilities and helping you implement new ways of working. Our experts guide you through well-defined change programs to achieve your target operating state, so that your operations keep pace with your technology transformation.

The Rackspace cloud operations team will work with you to define a service catalog for target applications to support structured, rapid change. They will also help you set up a Service Management Office to maintain the value of your transformation.

Strategy & Enablement

Building a cloud strategy and keeping it aligned to business requirements is a major challenge for all organizations. Rackspace works with you to develop the right cloud strategy for your businesses, establishing high-level plans for architecture principles and target operating models.

We’re able to save hundreds of thousands of dollars just by moving products off of the unbudgeted public cloud environment into our Rackspace private cloud.

MICHAEL WILKES

SVP OF OPERATIONS

View Customer Story

Recognized as a Leader in Public Cloud Infrastructure Professional and Managed Services, Worldwide

We’re a Leader in the Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers, Worldwide 2020

As a Leader in Professional and Managed Services for public cloud infrastructure, here at Rackspace Technology we deliver unbiased guidance on best-fit managed cloud solutions to organizations around the globe. We go beyond simple migration assistance and cloud infrastructure management with multi-cloud managed services, professional services and managed application services to enable true digital transformation.

Learn More