Committed to the Future

Delivering a Sustainable Foundation for Success — Through Innovation and Empowerment

At Rackspace Technology, we’re obsessed with empowering our customers to grow their business, increase their efficiency and deliver the future. We make this happen through our technical expertise across the world’s leading technologies.

Our approach — which we’ve branded Fanatical Experience™ — is at the heart of everything we do. Since 1999, this has guided how we care for customers, one another, our communities and our planet. It’s our way of helping to make the world a better place.

Operating Responsibly for Today and Tomorrow

Valued Members of a Winning Team

Our employees, affectionately called “Rackers,” are our true strength and differentiator. They embody our Core Values, demonstrating that Fanatical Experience is:

  • Excellence. We are an accountable, disciplined, high-performing company with proven results.
  • Customer-driven. We are proactive, collaborative and committed to success for our customers.
  • Expertise. Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions.
  • Agility. We adopt new technologies and evolve services to meet customers where they are in their journey.
  • Compassion. We’re one team doing the right thing for our customers, communities and each other.

As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune.

Workforce Diversity and Inclusion

An inclusive workplace — one that encourages employees to bring their whole selves to work — promotes a more productive and engaging workforce that fosters innovation, creativity and the highest quality of customer service. It takes continual work to make this happen, so we keep the process moving forward by aligning our inclusion strategy and initiatives to our core business priorities. This means retaining Rackers, hiring key talent, driving revenue and supporting the community — and empowering Rackers to succeed in all of our locations around the globe. We also support a wide range of Racker Resource Groups globally, across diversity awareness, education, recruiting and volunteerism efforts, including:

  • POWER – Professional Organization for Women’s Empowerment at Rackspace Technology
  • Rackspace Pride (U.S.) & Together (EMEA) – Supporting LGBTQ+ Rackers and Allies
  • RackVET – Supporting our Military Veterans and Their Families
  • RISE – To Elevate Rackers of African American Cultures
  • VIVA! – Celebrating and Promoting our Latinx Cultures
  • EAST – Elevating Asian Strengths and Talents
  • RackParents – A Network of Support for Working Parents
  • Remoters – Support of Distributed Rackers
  • Lavender – Supporting Mental Wellness and Physical Abilities
  • ATX Diversity Crew – Austin, TX Local Representatives of RRGs

Our non-discrimination or equal employment opportunity policy language appears on our Rackspace Technology Careers page and applies to all Rackers and would-be Rackers globally.

Learning and Development

We are deeply committed to helping Rackers grow and develop in their careers. We start from day one, with our award-winning onboarding program, “Rookie O,” where new hires learn about our history, culture and core values, as well as our services and solutions. This is one of the first cultural touchstones that every Racker experiences — from our CEO to our front-line Rackers.

Rackspace University helps Rackers build the skills needed to thrive and excel today, while also preparing them for the future of new technologies and professional career growth. This global, Racker developed portal helps Rackers upskill and grow their capabilities, for whichever stage they are in their career. We provide each Racker with paid hours to use specifically toward their professional and personal development each year. Our Rackers hold over 8,000 cloud technology certifications and are ready to deliver the future for our customers.

We’re also proud to have founded and run the Rackspace Cloud Academy, a state-accredited, premiere vocational school focused on cyber security, Linux and other cloud technology skills. This external training academy increases our technical talent pipeline and supports workforce development in San Antonio.

Since its inception in 2013, we have had graduated nearly 1,000 students from the academy and over 15% of those are now Rackers. By collaborating with non-profit organizations, this program is offered at a free or reduced rate for all participants — helping to break the socio-economic barrier to an accessible education and a career in tech.

Workplace Health and Safety

We work to maintain a strong health-and-safety culture, with clear objectives to help us grow the business in a safe and sustainable way. We enable Rackers to work productively and safely through participation in programs that focus on mitigation of occupational health and safety risks in our workplace. We have implemented an Environmental Management System (EMS) certified to ISO 14001:2015 (Environmental Management) in Australia and the UK, and a Health & Safety Management System (HSMS) certified to BS OHSAS 18001:2007 (Occupational Health & Safety) in the UK. We also have emergency response plans at all sites and many Rackers are members of our emergency response teams.

To help keep Rackers safe and healthy, we keep Racker well-being as a top priority. Most recently, during the COVID-19 pandemic, we reinforced that prioritization through various actions: we sent Rackers to work remotely, ahead of most public health guidance; we sent 100,000 non-surgical facemasks to the homes of Rackers and their families around the world; we provided additional mental health support services; we instituted paid monthly employee wellness days; and we launched physical activity challenges to keep Rackers healthy and resilient.

Rackspace Position on Gender and Diversity

At Rackspace, we are committed to inclusion and diversity. Our core values regard every employee as a valued member of our team and critical to our mission. We know that diversity inspires the innovation and evolution that enable us to successfully serve our customers in the global and ever-changing technology marketplace.

We believe in gender equality. Our goal is to advance women in technology and women at Rackspace through continued leadership of industry and community initiatives. We strive to find new ways to attract, retain, develop, and promote women in all areas and at all levels of our company.

Download our Gender Pay Gap Report.

Our People

Rack Gives Back

Rack Gives Back s started as a small group of Rackers who wanted to do some good in the local San Antonio community. It has since grown into a global effort that enables Rackers to share Fanatical Experience with the communities in which we live, work and play.

Rackspace Technology provides 24 hours of paid time for Rackers to volunteer each year. Averaging 27,000 volunteer hours annually, Rackers have volunteered more than 200,000 hours supporting their favorite nonprofit organizations over the last 10 years.

There are hundreds of stories every year of how Rackers are giving back in their local communities through volunteering at local schools and animal shelters, building houses, serving meals and more. Every year, Rackers across the United States donate and help distribute holiday meals to over 1,500 families through partnerships with local food banks. It is one of our signature community events. Another way Rackers around the globe contribute their time and talent every year is through participating in the Hour of Code during Computer Science Week and beyond. Rackers visit students — both in the classroom and virtually — to teach coding fundamentals and inspire them to become future Rackers.

Rack Gives Back also supports the community through corporate grants. Over 80% of our charitable giving is focused on K-12 STEAM (Science, Technology, Engineering, Arts, and Math) programs — sharing critical skills that foster innovation and creativity. Since 2008, Rackspace has donated more than $7.5 million dollars through Rack Gives Back into our local communities.

In response to the COVID-19 pandemic, Rackers wanted to help their communities and ensure vital services and organizations that provide support for at-risk communities would be taken care of. We launched a Donation Matching Campaign. With an initial donation from Rackspace Technology and a dollar-for-dollar match, Rackers worldwide were able to donate over $200,000 to local charities impacted by and providing relief from COVID-19.

The Rackspace Foundation

The Rackspace Foundation is our 501(c)3 non-profit organization that financially supports other nonprofits that provide vital services and support to the seven neighborhood schools around the Rackspace Technology headquarters in San Antonio, TX. These organizations provide enriching and meaningful experiences to the youth in our community. The Rackspace Foundation is funded 100% by employee payroll contributions, with every dollar raised going right back into our neighborhood.

Since its creation in 2009, the Foundation has granted over $5 million to local non-profit organizations in San Antonio. To ensure we fund the right programs, we have partnered with Trinity University to research the community needs and the best approach to support these students and their families.

The Rackspace Foundation board meets yearly to review all proposals and award grant funds. The board is comprised of 11 members, both from Rackspace Technology as well as individuals outside of the organization.

SA Food Bank 2019

Environmental Leadership

Our environmental strategy is simple: We aspire to give more than we take from our planet and support innovative technologies that change the energy industry for the better.

We do this through renewable energy, conservation and advocacy, as detailed in our Global Energy Policy.

Committed to Conservation and Reduction of Overall Energy Consumption

  • In 2019, we evaluated our energy strategy and have opted to focus Rackspace Technology
    resources and efforts on energy reduction activities and projects as opposed to our previous
    strategy of purchasing carbon offsets. We have continued to purchase 100% REGO (Renewable
    Energy Guarantees Origin) backed energy to cover our consumption in our Slough data center
    and our London HQ.
  • We have invested in and are deploying smart building automation systems in five locations globally, including two corporate offices (San Antonio, TX and London, England) and three data centers (London, New Jersey and Kansas City). These systems will drive reduced energy consumption in each of these locations.

Some of our biggest energy-saving initiatives include open air free cooling and the ability to manage light, heat and cooling zones based on operational demand.

Measuring Our Greenhouse Emissions

We have prepared a greenhouse gas (GHG) emissions inventory (scope 1, 2, partial 3) every year since 2008 for all of our operations worldwide. Having a better understanding of our footprint allows us to identify high-impact efficiency projects that help us to conserve resources and benchmark. For example, we use specialized air filters in our London office, reducing CO2e by 2,000kgs per year.

We also participate in the Climate Change Agreement (CCA), which is a UK voluntary scheme for energy intensive industries, and we have responded to the CDP Climate Change survey since 2011.

Minimize Waste

Conservation of our planet’s natural capital comes in many forms, from responsibly disposing of data center assets to providing sustainable materials within our workspaces. We’ve found creative ways to minimizing waste on our campuses, such as composting coffee grounds and shipping pallets, refurbishing retired IT equipment for aftermarket use and collecting HVAC condensate to maintain landscaping and operate cooling towers.

Our Planet

Ethics and Integrity

We are committed to maintaining the highest standards of business conduct and corporate governance — essential elements to running our business and maintaining our integrity in the marketplace. Our Rackspace Technology Code of Conduct and Business Ethics (“Code”) helps us make sure that we comply with regulations and expectations in all of the places where we do business. Each year, all active Rackers are required to complete training on the Code. We expect all Rackers to take responsibility for their own actions and do the right thing even in the most challenging situations.

Speaking Up

We maintain a global platform,Speak Up Rackspace,that allows directors, officers, executives, employees and representatives of Rackspace Technology or outside individuals or entities to report violations of our Code of Business Conduct and Business Ethics or local regulations or policies applicable to our business and operations. We have no tolerance for retaliation against whistleblowers.

Our Stance on Modern Slavery & Human Trafficking

We have a high standard in ensuring we operate ethically and responsibly in all the places where we operate around the globe. This includes adhering to human rights in our own business model as collaborators, as well as those of our suppliers. As part of this commitment, we require all suppliers to comply with relevant laws and regulations on modern slavery or human trafficking. Rackspace Technology further abides by the Modern Slavery Act 2015 and ensures proper steps are taken to eradicate violations of these basic human rights. Read our statement on slavery and human trafficking.

Buying, Building and Operating Responsibly

Our Supplier Code of Conduct guides our relationships with suppliers — helping ensure they uphold the same ethical, environmental and business standards as we do, both upstream and downstream of the supply chains.

Additionally, we consider diversity in our supplier selection, seeking to increase the pool of diverse suppliers and awarding business accordingly. Our definition of diversity includes:

  • Women-Owned
  • Military/Veteran-Owned — Includes Disadvantaged Business Enterprise (DBE), Veteran Owned Business (VOSB), Service Disabled Veteran Owned Business (SDVOSB)
  • Minority-Owned — Includes Minority Enterprise Business (MBE) / Disadvantaged Business Enterprise (DBE)
  • LGBT-Owned
  • Small Business — Includes Small Disadvantaged Business Enterprise (SDBE), DBE, Historically Underutilized Business (HUB), 8a (Business Development Program)

Privacy and Data Protection

We care about protecting privacy because it helps us maintain the trust and confidence we’ve built with our customers, partners and Rackers. In addition to staying ahead of emerging privacy concerns and risks, we provide Rackers with regular training on potential privacy and data protection risks. We also offer a variety of products and services that customers can purchase to help them meet their own privacy and data protection compliance needs.

Our Privacy Notice supports our culture of respecting privacy, honoring our privacy commitments and meeting our legal and regulatory compliance obligations.

Our Conduct
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