Our Racker technical team is working diligently to recover mailboxes for our Hosted Exchange email environment customers. In order to expedite the process of your mailbox recovery, customers can now select the “Prioritize Recovery” option available in the Customer Portal. To begin the process of selecting a mailbox for priority recovery, please log into your Hosted Exchange customer portal and click on the ‘mailboxes’ tab.

Selecting the "Prioritize Recovery" button will prioritize the recovery of the given mailbox ahead of non-prioritized mailboxes on your domain. Mailbox recovery does not require prioritization but help us know which mailboxes are highest priority for you to have recovered.

Please ensure your contact information is up to date, so Rackspace can contact you when your mailbox is ready for download. Please also continue to check the Customer Portal daily for any updates.

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A path to recovery

A Path To Recovery

We understand how important data recovery is to our customers.

We want to provide information on what Rackspace has been doing behind the scenes to prepare for a safe and efficient email data recovery process.

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Our award-winning Fanatical Support® team is always available!

Call or chat with your dedicated support team at anytime.