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About Rackspace

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

Data center specialists

The human touch of our employees is the real power behind it all. Data center specialists at each location work to help keep our systems secure and running strong, around the clock. They oversee multiple monitoring systems and are ready to respond immediately in an emergency.

CSOC

Today’s well-funded, targeted attacks require an equally robust, equally persistent security service. Our CSOC is staffed by our most acclaimed security experts, 24x7x365. They are devoted to constantly overseeing the security and uptime of your infrastructure.

Physical Security

Each Rackspace data center is restricted by biometric authentication, keycards, and 24x7x365 surveillance. These help ensure that only authorized engineers have access to routers, switches and servers.

Power

Our power systems deliver conditioned power while protecting against sags, surges, swells, spikes and electrical noise. Uninterruptible power supplies (UPS) provide instant failover for continuity during a power outage. And our on-site, always-fueled diesel generators are prepared to pick up the load quickly during extended outages.

Cooling

Our N+2 redundant chiller configuration uses a combination of centrifugal chillers, cooling towers, chilled water loop pumps and condenser water loop pumps — with redundant water sources.

HVAC

Our precision Heating, Ventilation and Air Conditioning (HVAC) environment includes HEPA-equipped air handling units that remove dust and contaminants. In the event of an HVAC system failure, we have redundant HVAC systems for immediate failover.

Network

Our robust network includes nine backbone providers, allowing us to shift traffic as needed. This configuration, co-developed with Cisco, guards against single points of failure at the shared network level (extendable to your VLAN environment).

Global Infrastructure

Our enterprise-grade global data centers are located in Chicago, Dallas, Northern Virginia, London, Hong Kong and Sydney.

Rackspace London

Take a look inside our newest data center, LON5. In this video, you’ll learn about some of the power-reducing technology implemented at the site, as well as Rackspace's commitment to being green.

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