Rackspace Data Centers

Chicago Data Center (ORD1)

At 96,000+ square feet, ORD1 is one of our largest data centers. It’s located in Elk Grove Village, Illinois, just outside the city of Chicago. Fourteen carriers provide fiber-based connectivity to the site, to provide the utmost in provider redundancy. The facility is staffed 24x7x365 by our engineers, who work around the clock to manage and maintain your infrastructure. Physical protection measures include biometric scanners, video surveillance, alarm systems, key card access and laser-based smoke detection.

See the data sheet for our Chicago data center here.

Data Center Statistics and Specifics

Facility and Security

Raised Flooring: 70,843 sq ft
56 MW Total Utility Power
Manned 24x7x365
Biometric Scanners
Video Surveillance
Alarm System
Key Card Access Required
Laser Based Smoke Detection

Products and Services

Colocation
Network Security
Dedicated Servers
RackConnect® Global
Private Cloud
Public Cloud
Managed Storage & Backup

Power and Cooling

10.2 MW UPS Power Capacity
N+2 Redundancy
Diesel-Powered Generators w/ 2,250 KW Capacity each
50,000 Gallon Fuel Tanks
Over 18,400 Tons of Cooling Capacity, N+2 Redundancy
Double Interlocked Dry Pipe Pre-Action Sprinkler System

Connectivity and Infrastructure

Multiple Tier-1 Service Providers
10-Gigabit Ethernet Per Carrier
Redundant Cisco 3-Tier LAN Architecture
14 Carriers Providing Fiber Based Connectivity to Site
Redundant Cisco & ARISTA Routers
BGP Multipath Route Optimization
Cisco Switches for Aggregation, Distribution & Access Layer

Accessibility and Monitoring

Customers Retain Admin Control of Leased Servers
Rackspace Retains Control of Networking Hardware
Console Access Provided via SSH over VPN
Centralized Facility Monitoring & Management System

Standards and Compliance

Rackspace adheres to a broad range of information and security certifications & standards including:

SSAE18 SOC1, SOC2, SOC3
PCI DSS
ISO27001
ISO14001
ISO9001

"Our world-class, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it."

Jim Hawkins

SVP, Global DC Operations & Engineering, Rackspace Technology

Our Industry Leading Guarantees

Customers in over 120 countries, including over half of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. (Add a 100% Production Platform Uptime Guarantee when you choose Rackspace Application Services.)

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

Hardware Replacement Guarantee

We guarantee that replacement or repair of Rackspace Technology-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware.

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