Group of people in data center

Rackspace Data Centers

Shanghai Data Center

Strategical located in Pudong, Rackspace's Shanghai data centers are purpose-built facilities featuring state-of-the-art network, power and environmental infrastructure. Rackspace's Shanghai data centers meet the highest standards for reliability, security and redundancy. Our specially-trained engineers actively manage and maintain our systems 24 hours a day, 7 days a week, 365 days a year.

See the data sheet for our Shanghai data center here.

Data Center Statistics and Specifics

Facility and Security

  • 24-hour internal and external video surveillance, 60 day retention policy
  • 24x7x365 on-site building and network monitoring
  • 24x7x365 security staff, strictly enforced security procedures
  • Card access control system and photo ID badging
  • Access control, intrusion zone control, elevator control, CCTV alarm interface
  • Bio-metric and proximity authentication for critical areas
  • Visitors are escorted by authorized personnel at all times

Products and Services

  • Colocation
  • Managed Dedicated Hosting
  • Network Management
  • Managed Security
  • Compliance Management
  • Hybrid Cloud

Power and Cooling

  • 500KVA modules with N+1 configuration with 30 minutes battery backup time
  • 6400 KVA from 2 separate sub-stations
  • Four 1000KVA generator sets (24-hour continuous full supply)

Connectivity and Infrastructure

  • Carrier-neutral facility with fiber from major providers delivered via 2 separate Points of Entry located on opposite sides of the facility
  • Robust, redundant network with direct BGP peering with China Telecom and China Netcom
  • Satellite access available
  • Rackspace network featuring redundant fiver sources and redundant aggregate switches and core routers
  • Dual Riser Configuration - Both power and data are delivered to each rack via two separate Risers from opposite sides of the building

Accessibility and Monitoring

  • Chilled Water Type CRAC unit
  • Chiller plant is N+1 with RING configuration, redundant tower water supply
  • Double Interlock Pre-Action Sprinkler System
  • FM 200 Fire Suppression System
  • Indoor temperature at 20oC +/- 2oC
  • Raised floor to provide uniform cooling distribution
  • Relative humidity ranges from 50% +/- 10% 
  • Water piping outside core area, floor curb zoning to CRAC controls water leakage

Standards and Compliance

  • ISO 9001 Certified
  • ISO 27001 Certified
  • Tier III Standards Compliant
  • Layout and security system based on the ISO 27001/BS7799 standard
"Our world-class, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it."

Jim Hawkins

VP, Global DC Operations & Engineering, Rackspace

Our Industry Leading Guarantees

Customers in over 120 countries, including over half of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. (Add a 100% Production Platform Uptime Guarantee when you choose Rackspace Application Services.)

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

Hardware Replacement Guarantee

We guarantee that replacement or repair of Rackspace-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware.

Start the Conversation

Change your region: