Transform Your Business with Salesforce

Work with a Full-Service Salesforce Platinum Implementation Partner

Refocus your time and energy on connecting with your customers while the experts at Rackspace handle your Salesforce implementation, integration, customization and ongoing management. We’ll help you choose the right Salesforce tools and make the most of their capabilities, so you can achieve your business goals.

Our team of Salesforce specialists will be by your side, guiding you through your new implementation or the modernization of your current system, with expertise in the following Salesforce products: Sales Cloud; Field Service Lightning (FSL); Marketing Cloud; Configure, Salesforce CPQ & Billing; Service Cloud; Analytics; Community Cloud and integration solutions.

Salesforce Platinum Partner

Maximize the Impact of Your Salesforce Investment

Discovery & Assessment

We kick off every consulting project by engaging directly with your team to identify exactly what you’re looking to accomplish and identify key points in your business processes. We’ll use this information to offer suggestions for improvement, define technology requirements and determine how to best adapt Salesforce to address your specific business processes, challenges and requirements.

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Design

Based on the information we’ve gathered in the discovery sessions, we’ll begin designing a Salesforce architecture that aligns with your business needs. Our design considerations will include both user and automated processes within Salesforce, as well as internal, legacy or other third-party applications that will need to integrate with the Salesforce platform. We will carefully plan for these integrations to maximize data flow efficiency and help ensure we are providing a complete solution that empowers your business.

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Customization

Next we’ll transform your Salesforce instance into a custom-engineered solution, designed to solve your biggest business challenges and improve results. This includes configuring standard Salesforce objects to best support the user process and capture data specific to your processes. We can also create custom objects to facilitate better workflows and enable more-detailed reporting.

Our custom application development services range from simple Salesforce customizations to complex applications built from scratch. If you need more than out-of-the-box Salesforce functionality, allow our Salesforce Certified Developers to extend your Salesforce functionality with Lightening Web Components, Visualforce and Apex.

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Integration

Salesforce offers much more than CRM capabilities. All of the business solutions available through Salesforce.com — combined with data connectivity between internal and external systems and the 3,000 third-party apps available in Salesforce AppExchange — add up to a CRM that can extend into virtually every area of your business.

Plus, you can integrate Salesforce into your other back office, ERP or home-grown systems. By developing on the Salesforce platform, you can eliminate buying and maintaining traditional development infrastructure, since application development takes place entirely on the web with no hardware or software required.

We’ll work with you to turn Salesforce into a complete business platform that enhances all areas of your business. As an added benefit, we have partnerships with companies like Jitterbit, MuleSoft and Conga that we can leverage throughout this process.

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Reporting & Dashboards

Part of the implementation process includes configuration reports and dashboards that surface the data you need, so you can make the best possible decisions for your business. With Einstein Analytics reports — such as key performance indicator (KPI) metrics, sales forecasting and sales rep activity tracking — you can make the best possible decisions for your business. As with object configuration, deployment is flexible and we can accommodate most all reporting needs.

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Strategic Managed Services

Following the implementation, we can schedule end-user training sessions — to help ensure a smooth transition and improved user adoption. We also offer ongoing Salesforce management services, so your Salesforce platform can evolve with your changing business requirements.

Our Salesforce specialists supplement your team, serving as administrators of your system, performing user management, updating security policies, analyzing data and more, so you can avoid the need to find and hire an internal Salesforce Administrator. Learn More.

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"The ROI is impossible to calculate. We completely run our company on what Rackspace created in Salesforce for us. And it’s been phenomenal."

Brian Burke

VP of Finance, Club Champion

Rackspace Salesforce experts can guide you through your new implementation or modernization of your current system. We specialize on these Salesforce Products:

  • Sales Cloud
  • Marketing Cloud
  • Service Cloud 
  • Community Cloud
  • Field Service Lightning (FSL)
  • Configure, Price, Quote (CPQ)
  • Analytics
  • Integration
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