We’ll Manage Google Cloud Platform for You

Aviator Features

Human Experts
Expert Cloud Engineers
  • 24x7x365 hands-on incident response from GCP-certified experts backed by response-time SLAs
  • System administration work, including monitoring, logging, patching, backups and system updates
  • Creation and maintenance of a custom operations runbook designed specifically to meet your business objectives
  • DevOps expertise and guidance in archtecting, configuring and utilizing CI/CD processes and pipeline for code and infrastructure deployment
  • Trusted advice and insight from senior engineers who have resolved hundreds of critical incidents across thousands of customer environments
Innovative Solutions Architects
  • Detailed cloud designs and architectures mapped to customer business objectives
  • Analysis of customer environment to identify potential gaps in moving to the cloud
  • Ongoing optimization of cloud deployments for security, automation and cost
  • Sophisticated architecture design that is sustainable, scalable and reliable
Dedicated Technical Account Managers (TAMs)
  • Personal oversight of technical onboarding and initial environment deployment on GCP
  • Ongoing business and technical assistance, including analyzing account metrics and conducting regular account reviews
  • Identification and prioritization of recommendations that optimize for cost, security, utilization, inventory management and cloud best practices Seasoned Deployment Engineers
  • Implementation of industry-leading deployment standards
  • Collaboration with solutions architect to define architectures that meet business objectives
  • Creation of automation and autonomous deployment including autoscaling
  • Configuration of cloud networking and security standards
Seasoned Deployment Engineers
  • Implementation of industry-leading deployment standards
  • Collaboration with solutions architect to define architectures that meet business objectives
  • Creation of automation and autonomous deployment including autoscaling
  • Configuration of cloud networking and security standards

Aviator Features

Tooling & Automation
Management of GCP Projects
  • Simplified management of GCP projects (e.g., dev, prod)
  • Billing and monitoring tooling to improve cloud experience without replacing existing tools
Identity and Permissions Management
  • Implementation of GCP IAM security best practices
  • Management of default access policies across all GCP projects
  • Single Rackspace login to manage multi-cloud environments
Monitoring and Alerting
  • Preconfigured monitoring for comprehensive tracking, logging, and auditability for all GCP projects
  • Automatic ticket generation based on specified thresholds and alerts
  • SLA-based response times for default and custom alerts
Deployment Tools
  • Infrastructure deployment tools and processes (e.g., Ansible)
  • Shared private GitHub repo between customer and Rackspace
  • Enforcement of configuration and version control to ensure scalable infrastructure operations
  • Access to best-practice Google Deployment Manager (GDM) standards and templates that include opinionated network designs including VPC, multiple zones and subnet sizing

Aviator Features

Add-on Services
Professional Services
  • Customer reliability engineering (CRE)
  • Migration assistance as you move your applications and data to GCP
  • Custom DevOps professional services
  • Big data, IoT, application modernization and container services
  • Rackspace managed services, including for digital, security and Pivotal Cloud Foundry

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