|24x7x365 Fanatical Support|
|100% Network Uptime guarantee|
|1-Hour Hardware Replacement|
|URL, port availability and hardware monitoring|
|Managed firewall and VPN access|
|Rackspace-tested OS patching|
|Bandwidth and backup performance utilization|
|Managed data backups and restores|
|Mananged security services||Optional||Optional|
|Server virus scanning||Optional|
|On-demand Dedicated Support Team consultations|
|Guaranteed response times for support requests|
|Advanced system performance and device monitoring|
|Custom configuration trend performance|
No matter which service level you choose, you’ll always have 24x7x365 access to a dedicated account team — a team that will listen to your needs and then build you a best-fit solution, on the cloud of your choice. From architecting, migrating, securing and operating your cloud, to ongoing optimization, your team is here to help you achieve tangible business results.
This team includes an Account Manager, Solution Engineer, Implementation Coordinator, Business Development Consultant, Billing Specialist and, depending on your service level, an Enterprise Support Engineer.
Behind the scenes, our highly trained data center specialists are working around the clock, to deliver reliability and uptime to you and thousands of businesses every day.
We're a Leader in the Gartner Magic Quadrant
We believe that hosting goes beyond infrastructure to the service level. That's why we offer around-the-clock Fanatical Support® from cloud engineers — included with every cloud account at no additional charge. We truly believe in best-fit, best-value infrastructure and service.
"If there is an issue, I know for a fact that I'm going to get it resolved, and somebody's going to stick with me until I do. If there's an issue they're on it typically before my development team has to get involved."
VP of Ecommerce & Loyalty, Kendra Scott