|24x7x365 Fanatical Support|
|100% Network Uptime guarantee|
|1-Hour Hardware Replacement|
|URL, port availability and hardware monitoring|
|Managed firewall and VPN access|
|Rackspace-tested OS patching|
|Bandwidth and backup performance utilization|
|Managed data backups and restores|
|Managed security services||Optional||Optional|
|Server virus scanning||Optional|
|On-demand Dedicated Support Team consultations|
|Guaranteed response times for support requests|
|Advanced system performance and device monitoring|
|Custom configuration trend performance|
Managed Hosting Service Levels to Match Your Specific Needs
No matter which service level you choose, you’ll always have 24x7x365 access to a dedicated account team — a team that will listen to your needs and then build you a best-fit solution, on the cloud of your choice. From architecting, migrating, securing and operating your cloud, to ongoing optimization, your team is here to help you achieve tangible business results.
This team includes an Account Manager, Solution Engineer, Implementation Coordinator, Business Development Consultant, Billing Specialist and, depending on your service level, an Enterprise Support Engineer.
Behind the scenes, our highly trained data center specialists are working around the clock, to deliver reliability and uptime to you and thousands of businesses every day.
Recognized as a leader in Public Cloud Infrastructure Managed Service Providers, Worldwide
We’re a leader in the Gartner Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide 2018
As a leader in Managed Services for public cloud infrastructure, here at Rackspace we deliver unbiased guidance on best-fit cloud solutions to organizations around the globe. We go beyond simple migration assistance and infrastructure management with multi-cloud managed services, professional services and managed application services to enable true digital transformation.Learn More