Whether you use Linux or Windows, Managed Operations is the right choice for anyone looking for hands-on support.
We will install, patch, update, and troubleshoot the OS stack for you so you can remain focused on your business. Below are the most common applications we support and the actions we take to ensure your environment is performing.
| Installation | Configuration | Troubleshooting | Patching | |
|---|---|---|---|---|
| Apache | ||||
| Nginx |
*Note: Not all modules are supported. Contact Rackspace Support for more information.
| Installation | Configuration | Troubleshooting | Patching | |
|---|---|---|---|---|
| MySQL/ MariaDB * | ||||
| Percona |
*Note: Linux OS Administrators handle basic database support topics. Advanced topics may require DBA support assistance which is an additional cost.
| Installation | Configuration | Troubleshooting | Patching | |
|---|---|---|---|---|
| lsynd | ||||
| NFS |
*Note: Although lsynd is not strictly a file server technology, we commonly use it at Rackspace in place of NFS on cloud servers. Bidirectional data transfer with lsynd is not supported.
| Installation | Configuration | Troubleshooting | Patching | |
|---|---|---|---|---|
| PHP-FPM |
| Installation | Configuration | Troubleshooting | Patching | |
|---|---|---|---|---|
| Memcached | ||||
| Redis | ||||
| Varnish |
*Note: Rackspace does not support VCL customization for Varnish.
| Installation | Configuration | Troubleshooting | Patching | |
|---|---|---|---|---|
| PHP-FPM |
*Rackspace support does not extend into the individual containers
| Installation | Configuration | Troubleshooting | Patching | |
|---|---|---|---|---|
| PHPMyAdmin |
Backups: Rackspace Support provides solutions for file system and database backups
DNS: Rackspace supports the use of the public Rackspace name servers for DNS. Bind/named are not supported at this time
Firewall: Support is provided for iptables, Ubuntu ufw, & fail2ban
Load Balancing: Cloud Load Balancers are supported
| Installation | Configuration | Troubleshooting | Patching | |
|---|---|---|---|---|
| Web HTTP/HTTPS | ||||
| FTP |
| Installation | Configuration | Troubleshooting | Patching | |
|---|---|---|---|---|
| SQL Server 2008 R2 (Standard and Web Edition) | ||||
| SQL Server 2012 (Standard and Web Edition) | ||||
| SQL Server 2014 (Standard and Web Edition) | ||||
| MySQL |
*Note: Rackspace does not support Microsoft SQL Server Express
| Installation | Configuration | Troubleshooting | Patching | |
|---|---|---|---|---|
| ASP | ||||
| ASP.NET | ||||
| PHP (Fast CGI) |
| Installation | Configuration | Troubleshooting | |
|---|---|---|---|
| Windows Firewall |
| Installation | Configuration | Troubleshooting | Patching | |
|---|---|---|---|---|
| Windows Firewall |
Backups: Rackspace Support provides solutions for file system and database backups
Load Balancing: Cloud Load Balancers are supported
Active Directory (AD): Currently not supported
DNS: Rackspace supports the use of the public Rackspace name servers for DNS. Bind/named are not supported at this time
Terminal Services: We will install the role and license
Sharepoint: Currently not supported
Exchange: Currently not supported