Rackspace Modern Operations
A modern cloud services approach to operational and system administration support for enhanced resiliency and security.
Read blog Learn moreReduce cloud modernization complexity
The move to the cloud has created significant benefits for businesses, enabling them to scale and innovate at an accelerated pace. However, this innovation and transformation have come at the cost of ever-increasing complexity in cloud environments.
When getting started on the cloud transformation journey, many companies face the following barriers:
- Talent gap: How easily can you hire and retain the in-house expertise needed to manage the complexities of your cloud environment?
- Restrictions imposed by legacy processes: Are traditional ways of working limiting your ability to evolve and transform?
- Lack of a cohesive support model: Is your business equipped to monitor and remediate incidents 24x7x365 and support your cloud environment so it can meet your business requirements?
Rackspace Modern Operations provides 24x7x365 operational and systems administration support across all three major public cloud providers: Amazon Web Services (AWS), Microsoft® Azure® and Google Cloud.
We can provide support services regardless of your cloud maturity, while allowing you to focus on innovation and transformation. Let Rackspace help you create a sustainable and operationally efficient cloud environment across your enterprise.
Why Rackspace Modern Operations?
Rackspace Modern Operations offers a broad range of cloud management services:
- Always-on managed support: Accelerate your cloud journey while focusing internal resources on core business activities with peace of mind that your environment is fully managed.
- End-to-end management: Gain the benefits of public cloud without the expense and challenges of hiring a management team.
- Access to expertise: Get immediate access to technical expertise and the capacity to manage your cloud infrastructure, tools and applications.
- Cloud resiliency: Leverage cloud-native and Rackspace proprietary tooling to remove manual intervention and increase resiliency.
- Cloud-based innovation: Take advantage of the latest cloud features and capabilities to solve challenging business problems.
Rackspace Modern Operations is backed by decades of cloud expertise and acts as the operational support arm for your business by delivering multiple features:
- 24x7x365 access to cloud experts and cloud infrastructure operations management
- Phone and ticket-based support
- Monitoring, response and incident management
- Backup, patch and OS management
- Change management
- Assigned technical account manager
- Optional lead engineer
- Architecture and infrastructure deployment
- Achieve an increase of up to 40% database uptime and save as much as 20% with our delivery models.
- Gain continuous health, availability, security and backups with certified DBAs providing 24x7x365 database management.
- Leverage advanced monitoring capabilities to closely track metrics and events related to your database, and promptly addressing any issues notifying you of necessary actions.
- Get reliable backups, efficient data recovery in case of failures, and comprehensive user and security management.
- Reduce time spent on customer data management and quality by as much as 30%.
- Create collaborative data management practices to enhance communication, integration and automation.
- Streamline processes to ensure predictable delivery, effective change management and continuous data analytics improvements.
- Reduce cycle times for innovation and competitiveness.
- Get around-the-clock application monitoring and support from engineers who use best-in-class tools, helping keep your applications operating seamlessly across cloud environments.
- Optimize resource use, identify bottlenecks, and resolve issues proactively by leveraging custom runbooks and advanced APM insights for outstanding performance management.
- Experts deliver monthly reviews, actionable recommendations, and analytics to help optimize your cloud costs, visibility, and financial accountability for enterprise clients.
- Proven results include managing over $1.5 billion in annual cloud spend across 100+ enterprises and achieving over $150 million in annualized savings.
“We had a really good partner with Rackspace. Its skilled engineering team and exceptional architects allowed us to successfully tackle this challenge.”See the case study
Our approach
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Recognized leadership
Providing innovation and leadership in the technology services industry for 25+ years.
- Leader in PeMa Quadrant: Gen AI Services Providers, 2024
- Leader in ISG Provider Lens: Multi Public Cloud Solutions & Services, 2024
- Major Player in IDC Marketscape: Worldwide Cloud Professional Services 2024 Vendor Assessment
- Leader in ISG Provider Lens: Google Cloud Partner Ecosystem, 2025
- Leader in ISG Provider Lens: Microsoft AI and Cloud Ecosystem, 2025
- Leader in ISG Provider Lens: Cybersecurity Solutions & Services, 2025
- Leader in ISG Provider Lens: AWS Partners Ecosystem, 2024
- Niche Player in Gartner Magic Quadrant and Critical Capabilities for Public Cloud IT Transformation Services, 2024
- Major Player in IDC Marketscape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment
- Contender in Forrester Wave™: Multicloud Managed Services Providers, 2023
- 17 AWS competencies
- 15 AWS service delivery designations
- Google Cloud Platform Partner of the Year: Breakthrough (2018) | Infrastructure (2019) | Migration (2018)
Supported Platforms
Discover related technologies and platforms to help you achieve smarter business outcomes.
Amazon Web Services
Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility.
Google Cloud
Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology.
Microsoft Azure
Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences.
Related Resources
Learn more about services to support your cloud initiatives.
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