Go from operations to optimization with fully flexible managed services

Partner with a team of experts that will take you from just managing your cloud to innovating in it

Explore Modern Operations Services

As organizations continue to embrace a modern, cloud native mindset - their teams need to learn and embrace entirely new architectural methodologies. Your teams may need help from experts such as managed security service providers as they explore new ways to deploy, monitor, and operate environments, and they may even need to master new modern technologies such as containers, serverless, IoT and machine learning.

As you pursue this evolution, you need more than just support. You need help understanding how to scale your IT organization in an agile world, how to transform your environment and how to streamline your operating models. As the traditional build and operate barriers continue to break down in IT, new opportunities to accelerate innovation are opening up. This is why many organizations need more than the traditional managed services models, which is constrained to fit the boundaries of the past.

With groundbreaking new service models like Rackspace Elastic Engineering and Rackspace Modern Operations giving you flexible access to thousands of cloud certified professionals, we can help keep you performing at the highest levels – freeing your team to drive results that make a difference to your business.

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Use Cases

Work side-by-side with a pod of on-demand experts who deliver cloud-first solutions.

  • Cloud Migration Services: Elevate workloads in the cloud
  • Applications: Complete build, release and go-live support
  • Infrastructure build-out services: Get infrastructure-as-code templates
  • Security: Guidance and architecture based on platform best practices and industry standards
  • DevOps services: CI/CD pipelines and automated deployments
  • Backup and disaster recovery (DR) planning: Expert DR environment implementation and testing
  • Performance management for load testing and optimization.
  • Cost optimization: Tagging, billing review, usage and RIs.

Explore Rackspace Elastic Engineering

Rackspace Elastic Engineering Pod - Cloud Engineers, lead Cloud Architect, Engagement Manager, Cloud Architect and Senior Cloud Engineers

Collaborate on-demand with a team of public cloud experts across AWS, Microsoft Azure and Google Cloud Platform to manage your environment — regardless of cloud maturity — and accelerate your journey through the cloud.

  • Always-on managed support: Allows you to focus internal resources on core business activities and accelerate your journey through the cloud with the peace of mind that your environment is fully managed.​
  • On-demand cloud expertise: Gain the benefits of public cloud without having to incur the challenge and expense of self-managing it.​
  • Access to expertise: Immediate access to technical expertise and capacity to manage cloud infrastructure, tools and applications.​
  • Cloud resiliency: Leverage cloud native and Rackspace Technology proprietary tooling to remove manual intervention and increase resiliency.​
  • Innovate with cloud services: Take advantage of the latest cloud features and capabilities to solve challenging business problems.
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Save money and improve performance with industry-leading optimization and management tooling.

  • Optimizer+ gives you visibility into your cloud spend- so you can execute actions that optimize your cost savings.
  • Cloud Financial Consultant: On-demand analysis and expertise for your managed cloud services
  • Cloud Concierge Services: Ask us anything about spend and consumption
  • 24x7x365 guidance and support: Get always-on access to expert guidance support from a team of certified cloud specialists.
  • Regular architecture reviews: Actionable insights covering security, performance, reliability, operations and efficiency
  • Proactive monitoring and alerting: Tooling and expertise to capture, analyze and proactively escalate alarms in your cloud environment
  • CloudHealth Cloud Management Platform:  Industry-leading tooling drives transparency and cost governance
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Gain around-the-clock access to certified cloud specialists on cost optimization, architecture and engineering. We have thousands of certified cloud experts on-demand ready to help.

  • Account management: Your dedicated account manager coordinates escalation, helps to ensure issue resolution and focuses on optimal operations.
  • 24x7x365 platform support: Get always-on access to expert platform support from a team of certified cloud specialists.
  • Enterprise cloud support: If we can’t fix your issue, we have direct relationships with all the major cloud providers to push your issue to the front of the queue.
  • Operating System management: Rackspace Technology works with you to understand and build a plan to manage and operate your technology, ensuring that patches, configuration and security concerns are handled in a timely and controlled manner.
  • Access-control system: Using Passport, an enterprise-grade identity and access management system that preserves the native audit logs, Rackspace Technology provides secure, streamlined controlled access to technologies
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Implement around-the-clock security monitoring and threat management to deter, detect and respond to incidents

  • Deployment and Management: Deploy and configure security technologies with on-going management
  • 24x7x365 Monitoring and Response: Around-the-clock monitoring, advanced analysis and threat remediation
  • Comprehensive security visibility: Security data is integrated into the Rackspace Technology Security Information and event Management (SIEM) system for a comprehensive view of threats
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Defend against advanced cyberthreats with 24x7x365 proactive support

  • Detect breaches faster with cyber hunting: Add proactive monitoring and threat management to your environment around the clock, using leading technology and advanced analytics to actively search for threats
  • Remediate breaches immediately with pre-approved actions: Once a breach is detected, we can respond immediately to mitigate the threat based on pre-approved actions
  • Dramatically reduce the risk of data loss by minimizing the breach window: The active security approach to minimize a threat’s most precious resource – time in your environment
  • Deploy in multicloud environments: Support on the world’s leading clouds, including AWS, Microsoft® Azure®, VMware® and Google Cloud Platform™. Proactive Detection and Response
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Get peak performance and minimize costs across relational, NoSQL and cloud-native databases

  • Access to expertise: 300+ certified DBAs have deep experience with troubleshooting and maintenance execution on relevant database technologies
  • Availability monitoring: Access expert metric and event tracking, and fix issues before they lead to disruptions and downtime
  • Backups, restoration and recovery: In partnership with the Rackspace Managed Backup Team, the database team helps to ensure backups are executing as expected and recovers data in the event of a crash or storage failure
  • User and security management: Rackspace Technology experts will help manage database environments by ensuring only the proper access is allowed and best practices are followed
  • Around-the-clock support: We monitor databases to help ensure they are operating/performing correctly, and we take action as needed to avoid potential issues, reacting quickly when issues arise, and providing feedback on changes needed to improve performance
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Delivering continuous application modernization across the leading technologies, managed and optimized on the best-fit platform to drive the best business outcomes.

  • Comprehensive set of services across the leading technologies such as ERP, CRM, Digital Experience Platforms and Productivity.
  • Application Operations Support: We provide 24x7x365 operational support from an army of certified specialists who manage and operate the client’s application(s) and provide ongoing administration, monitoring and troubleshooting support.
  • Application Management Services: Clients get access to named technical resources to help optimize their application and provide application expertise, inform on best practices and provide usage insights with proactive support to help them get the most out of their chosen technology.
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Rethinking support models for a cloud native world

Rackspace Elastic Engineering

See how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation.

Zachry Logo
"Let’s be good at what we need to be good at and let the guys that are really good at all this other stuff that we’re worrying about all the time — hardware, the data center and all that goes with it — let them do it."
Kevin Walters, CIO, Zachry Corporation See the case study

See more case studies

Ready to Get Started?

We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.

Decades of expertise matched with thousands of experts

Expert guidance so you can maximize the benefits of modern cloud.

3,200+ certified technical experts
10,000+ total technical certifications
25 years of managed services delivery

Recognized leadership

Providing innovation and leadership in the technology services industry for 20+ years.

  • Best Consultancy or System Integrator 2020, The Cloud Awards
  • The Forrester Wave™: Hosted Private Cloud Services in North America and Europe, Q2 2020
  • AWS Premier Consulting Partner
  • AWS MAP Partner
  • One of the leading AWS consulting partners with 14 competencies
  • Dell Technologies Four-time Partner of the Year Award
  • Dell Titanium CSP Partner
  • Google Cloud First Premier Managed Services Partner
  • Google Cloud Partner of the Year Award Winner
  • Microsoft Gold Partner
  • Microsoft Six-time Hosting Partner of the Year
  • Microsoft Azure Expert MSP designation for 2021
  • Oracle Cloud Service and Resell Partner
  • Salesforce Platinum Consulting Partner
  • SAP Silver Partner
  • VMware® Cloud Verified
  • VMware Premiere Service Provider

Related resources

Learn more about services to support your managed services.


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