As organizations continue to embrace a modern, cloud native mindset - their teams need to learn and embrace entirely new architectural methodologies. Your teams may need help as they explore new ways to deploy, monitor, and operate environments, and they may even need to master new modern technologies such as containers, serverless, IoT and machine learning.
As you pursue this evolution, you need more than just support. You need help understanding how to scale your IT organization in an agile world, how to transform your environment and how to streamline your operating models. As the traditional build and operate barriers continue to break down in IT, new opportunities to accelerate innovation are opening up. This is why many organizations need more than the traditional managed services models, which is constrained to fit the boundaries of the past.
With groundbreaking new service models like Rackspace Elastic Engineering and thousands of cloud certified professionals, we can keep you performing at the highest levels — freeing your team to drive results that make a difference for your business.
Work side-by-side with a pod of on-demand experts to deliver cloud-first solutions.
- Cloud Migration Services: Elevate workloads in the cloud.
- Applications: We deliver complete build, release and go-live support.
- Infrastructure build-out Services: Get infrastructure-as-code templates.
- Security Services: Access around-the-clock security tools and services
- DevOps Services: We’ll handle CI/CD pipelines and automated deployments.
- Backup and Disaster Recovery (DR) planning: Expert DR environment implementation and testing.
- Performance management: We’ll manage your load testing and optimization.
- Cost optimization: Tagging, billing review, usage and RIs are taken care of.
Save money and improve performance with industry-leading optimization and management tooling.
- Optimizer+ gives you visibility into your cloud spend- so you can execute actions that optimize your cost savings.
- Cloud Financial Consultant: On-demand analysis and expertise
- Cloud Concierge Services: Ask us anything about spend and consumption
- 24x7x365 guidance and support: Get always-on access to expert guidance support from a team of certified cloud specialists.
- Regular architecture reviews: Actionable insights covering security, performance, reliability, operations and efficiency
- Proactive monitoring and alerting: Tooling and expertise to capture, analyze and proactively escalate alarms in your cloud environment
- CloudHealth Cloud Management Platform: Industry-leading tooling drives transparency and cost governance
Gain around-the-clock access to certified cloud specialists on cost optimization, architecture and engineering. We have thousands of certified cloud experts on-demand ready to help.
- Account management: Your dedicated account manager coordinates escalation, helps to ensure issue resolution and focuses on optimal operations.
- 24x7x365 platform support: Get always-on access to expert platform support from a team of certified cloud specialists.
- Enterprise cloud support: If we can’t fix your issue, we have direct relationships with all the major cloud providers to push your issue to the front of the queue.
- Operating System management: Rackspace Technology works with you to understand and build a plan to manage and operate your technology, ensuring that patches, configuration and security concerns are handled in a timely and controlled manner.
- Access-control system: Using Passport, an enterprise-grade identity and access management system that preserves the native audit logs, Rackspace Technology provides secure, streamlined controlled access to technologies
Work side-by-side with cloud experts to deliver cloud-first solutions
- Migrations: Elevate workloads in the cloud
- Application operations: Complete build, release and go-live support
- Infrastructure build-out: Get infrastructure-as-code templates
- Security management: Access around-the-clock security tools and services
- DevOps and automation: We’ll handle CI/CD pipelines and automated deployments
- Disaster Recovery (DR) planning: Expert DR environment implementation and testing
- Performance management: Managed load testing and optimization
- Cost optimization: Tagging, billing review, usage and RIs are taken care of
Implement around-the-clock security monitoring and threat analysis to deter, detect and respond to incidents
- Deployment and Management: Deploy and configure security tools with on-going management
- 24x7x365 Monitoring and Response: Around-the-clock monitoring, advanced analysis and threat remediation
- Comprehensive security visibility: Security data is integrated into the Rackspace Technology Security Information and event Management (SIEM) system for a comprehensive view of threats
Defend against advanced cyberthreats with 24x7x365 proactive support
- Detect breaches faster with cyber hunting: Add proactive monitoring and management to your environment around the clock, using leading technology and advanced analytics to actively search for threats
- Remediate breaches immediately with pre-approved actions: Once a breach is detected, we can respond immediately to mitigate the threat based on pre-approved actions
- Dramatically reduce the risk of data loss by minimizing the breach window: The active security approach to minimize a threat’s most precious resource – time in your environment
- Deploy in multicloud environments: Support on the world’s leading clouds, including AWS, Microsoft® Azure®, VMware® and Google Cloud Platform™. Proactive Detection and Response
Get peak performance and minimize costs across relational, NoSQL and cloud-native databases
- Access to expertise: 300+ certified DBAs have deep experience with troubleshooting and maintenance execution on relevant database technologies
- Availability monitoring: Access expert metric and event tracking, and fix issues before they lead to disruptions and downtime
- Backups, restoration and recovery: In partnership with the Rackspace Managed Backup Team, the database team helps to ensure backups are executing as expected and recovers data in the event of a crash or storage failure
- User and security management: Rackspace Technology experts will help manage database environments by ensuring only the proper access is allowed and best practices are followed
- Around-the-clock support: We monitor databases to help ensure they are operating/performing correctly, and we take action as needed to avoid potential issues, reacting quickly when issues arise, and providing feedback on changes needed to improve performance
Delivering continuous application modernization across the leading technologies, managed and optimized on the best-fit platform to drive the best business outcomes.
- Comprehensive set of services across the leading technologies such as ERP, CRM, Digital Experience Platforms and Productivity.
- Application Operations Support: We provide 24x7x365 operational support from an army of certified specialists who manage and operate the client’s application(s) and provide ongoing administration, monitoring and troubleshooting support.
- Application Management Services: Clients get access to named technical resources to help optimize their application and provide application expertise, inform on best practices and provide usage insights with proactive support to help them get the most out of their chosen technology.
Rethinking support models for a cloud native world
Rackspace Elastic Engineering
See how Rackspace Elastic Engineering breaks down the traditional build and operate barriers and opens up new possibilities to accelerate innovation.
Decades of expertise matched with thousands of experts
Expert guidance so you can maximize the benefits of modern cloud.
Providing innovation and leadership in the technology services industry for 20+ years.
- A leader in the 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers, Worldwide
- Best Consultancy or System Integrator 2020, The Cloud Awards
- The Forrester Wave™: Hosted Private Cloud Services in North America and Europe, Q2 2020
- AWS Premier Consulting Partner
- AWS MAP Partner
- One of the leading AWS consulting partners with 14 competencies
- Dell Technologies Four-time Partner of the Year Award
- Dell Titanium CSP Partner
- Google Cloud First Premier Managed Services Partner
- Google Cloud Partner of the Year Award Winner
- Microsoft Gold Partner
- Microsoft Five-time Hosting Partner of the Year
- Microsoft Azure Expert MSP designation for 2021
- Oracle Cloud Service and Resell Partner
- Salesforce Platinum Consulting Partner
- SAP Silver Partner
- VMware® Cloud Verified
- VMware Premiere Service Provider
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