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Rackspace Modern Operations

A modern cloud services approach to operational and system administration support for enhanced resiliency and security.

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Reduce cloud modernization complexity

The move to the cloud has created significant benefits for businesses by helping them scale and innovate at an accelerated pace. However, this innovation and transformation has come at the cost of ever-increasing complexity in cloud environments.

When getting started into the cloud transformation journey, many companies face the following barriers:

  • Talent gap: How easily can you hire and retain the in-house expertise that is needed to manage the complexities of your cloud environment?
  • Restrictions imposed by legacy processes: Are traditional ways of working limiting your ability to evolve and transform?
  • Lack of a cohesive support model: Is your business equipped to monitor and remediate incidents 24x7x365 and support your cloud environment so it can meet business requirements?

Modern Operations by Rackspace Technology provides you with 24x7x365 operational and systems administration support across all three major public cloud providers: Amazon Web Services (AWS), Microsoft® Azure®, and Google Cloud. We can provide support services regardless of the cloud maturity model while allowing you to focus on innovation and transformation in pursuing your core objectives. 

Why Rackspace Technology?

Rackspace Modern Operations offers a broad range of cloud management services:

  • Always-on managed support: Accelerate your cloud journey while focusing internal resources on core business activities with the peace of mind that your environment is fully managed.
  • End-to-end management: Gain the benefits of public cloud without the expense and challenges of hiring a team to manage it.
  • Access to expertise: Get immediate access to technical expertise and capacity to manage cloud infrastructure, tools and applications.
  • Cloud resiliency: Leverage cloud native and Rackspace Technology proprietary tooling to remove manual intervention and increase resiliency.
  • The ability to innovate in the cloud: Take advantage of the latest cloud features and capabilities to solve challenging business problems.
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Rackspace Modern Operations, backed by decades of cloud expertise, acts as the operational support arm for your business providing multiple features:

  • 24x7x365 access to cloud experts and cloud infrastructure operations management
  • Phone and ticket-based support
  • Monitoring, response and incident management
  • Backup, Patch and OS management
  • Change management
  • Assigned Technical Account Manager
  • Optional Lead Engineer
  • Architecture and infrastructure deployment
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Rackspace Elastic Engineering

  • Get on-demand access to a team of highly skilled experts that work alongside your team to collaboratively drive your cloud outcomes as you evolve to cloud native.
  • Set sprint-based projects and long-term goals that move your cloud environments and results forward.
  • And get support for a broad range of cloud services, including building, migrating, optimizing and managing your cloud environments across AWS, Google Cloud and Microsoft Azure.

Explore Rackspace Elastic Engineering


  • Gain insight and visibility into your cloud spend.
  • Leverage Optimizer+ for continuous monitoring, analysis and adjustment to help ensure that you’re not wasting resources, and that the resources you are investing in are driving your business forward.
  • Optimizer+ provides a continuous cycle of cloud optimization, helping manage your cloud presence by offering insights into resource reporting and spend optimization.
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“Rackspace Technology has been an extremely important business partner for us, allowing us to manage our infrastructure in a more scalable way and in a more appropriate way to be able to focus on what we have to do well.”
Adrian Villaseñor, Co-director, Auronix See the case study

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Ready to Start the Conversation?

We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.

Recognized leadership

Providing innovation and leadership in the technology services industry for 20+ years.

  • A leader in the 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers, Worldwide
  • Best Consultancy or System Integrator 2020, The Cloud Awards
  • A leader in the Forrester Wave: Hosted Private Cloud Services, Q2 2020, North America and Europe
  • One of the leading AWS consulting partners with 14 competencies
  • AWS Premier Consulting Partner
  • AWS MAP Partner
  • Google Cloud First Premier Managed Services Partner
  • Google Cloud Partner of the Year
  • Gold Microsoft Partner
  • Microsoft Five-time Hosting Partner of the Year
  • Azure Expert MSP designation for 2021
  • VMware® Cloud Verified
  • Dell Technologies Titanium Partner - 4x Dell Global Alliances Partner of the Year

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Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.