Service-Focused Operations That Help You Work More Effectively with the Cloud
According to a 2017 Forbes Insights survey on the state of Information Technology Service Management (ITSM), 42% of organizations realized cost savings in their business processes by implementing more effective operations and service management practices.
Cloud adoption is typically a technology-driven program and often operational management becomes a secondary consideration. But the processes, SLAs and KPIs associated with running cloud operations are very different from those required to deliver the same services from traditional infrastructure.
Let us help evolve your cloud operating model. We take a proactive approach to modernizing your approach to service management in the cloud — so you can work more effectively and ultimately improve your end-user experience.