Back when Rackspace launched in 1998, hundreds of IT hosting companies were providing access to single-tenant servers over the Internet. What those hosting companies didn’t provide, however, was customer service. Most wouldn’t even answer the phone.
Except for us. We were a tiny player looking for a way to differentiate ourselves — to serve business customers better than the big telecom companies and other competitors did. So we hired smart people who were deeply committed to serving customers. We began providing end-to-end customer service and branded it Fanatical Support®. We developed specialized expertise in technologies such as Linux and Windows and network security. We created the managed hosting industry. And as more and more customers recommended us, we quickly came to lead that industry.
Fast forward to 2006, when Amazon launched the first big multi-tenant public cloud. Developers could suddenly rent access to immense computing resources. But, to use it, a business had to hire experts in cloud infrastructure and the many complex tools, applications and databases that run on top of it.
So we stepped in to help create a new market category: managed cloud. This meant our customers could get the world’s leading expertise and support, on their choice of the world’s leading technologies.
Today, Rackspace is a leading provider of expertise and managed services across all the major public and private cloud technologies. And we’ve evolved Fanatical Support to encompass the entire customer journey — providing a Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how you need it.
What began as the idea of three Trinity University classmates has now become a global company with business customers in over 150 countries. While our headquarters remain in San Antonio, we employ more than 6,000 Rackers on four continents, most of them expert engineers who spend their days innovating and supporting the foundation of our business — you.