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Keep Your Applications Running Fast and Strong

Managed Operations - Spheres of Support

Whether you use Linux or Windows, Managed Operations is the right choice for anyone looking for hands-on support.

We will install, patch, update, and troubleshoot the OS stack for you so you can remain focused on your business. Below are the most common applications we support and the actions we take to ensure your environment is performing.

Web Servers

InstallationConfigurationTroubleshootingPatching
Apache
Nginx

*Note: Not all modules are supported. Contact Rackspace Support for more information.

Database Servers

InstallationConfigurationTroubleshootingPatching
MySQL/ MariaDB *
Percona

*Note: Linux OS Administrators handle basic database support topics. Advanced topics may require DBA support assistance which is an additional cost.

File Servers

InstallationConfigurationTroubleshootingPatching
lsynd
NFS

*Note: Although lsynd is not strictly a file server technology, we commonly use it at Rackspace in place of NFS on cloud servers. Bidirectional data transfer with lsynd is not supported.

Application Servers

InstallationConfigurationTroubleshootingPatching
PHP-FPM

Caching

InstallationConfigurationTroubleshootingPatching
Memcached
Redis
Varnish

*Note: Rackspace does not support VCL customization for Varnish.

Containerization Technologies

InstallationConfigurationTroubleshootingPatching
PHP-FPM

*Rackspace support does not extend into the individual containers

Control Panels

InstallationConfigurationTroubleshootingPatching
PHPMyAdmin

Other Services and Technologies

Backups: Rackspace Support provides solutions for file system and database backups

DNS: Rackspace supports the use of the public Rackspace name servers for DNS. Bind/named are not supported at this time

Firewall: Support is provided for iptables, Ubuntu ufw, & fail2ban

Load Balancing: Cloud Load Balancers are supported

IIS 7, 7.5, 8, and 8.5

InstallationConfigurationTroubleshootingPatching
Web HTTP/HTTPS
FTP

Database Servers

InstallationConfigurationTroubleshootingPatching
SQL Server 2008 R2 (Standard and Web Edition)
SQL Server 2012 (Standard and Web Edition)
SQL Server 2014 (Standard and Web Edition)
MySQL

*Note: Rackspace does not support Microsoft SQL Server Express

Programming Languages

InstallationConfigurationTroubleshootingPatching
ASP
ASP.NET
PHP (Fast CGI)

Software Firewall

InstallationConfigurationTroubleshooting
Windows Firewall

SMTP

InstallationConfigurationTroubleshootingPatching
Windows Firewall

Other Services and Technologies

Backups: Rackspace Support provides solutions for file system and database backups

Load Balancing: Cloud Load Balancers are supported

Active Directory (AD): Currently not supported

DNS: Rackspace supports the use of the public Rackspace name servers for DNS. Bind/named are not supported at this time

Terminal Services: We will install the role and license

Sharepoint: Currently not supported

Exchange: Currently not supported

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