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OpenStack Public Cloud

Clouds become Complex.
Service Levels Make Your Growth Easy to Manage.

It’s tough to build and manage websites and applications in the cloud 24x7x365. And cloud talent can be expensive and difficult to find.

Instead, offload your cloud management to Rackspace. Our teams of experts can take care of your cloud, for much less than the cost of hiring that talent in-house.

We’ll take care of the heavy lifting, so you can focus on growing your business.

Delivered by Real People

Fanatical Support® is available 24x7x365 via phone, chat and email — always from a Rackspace Cloud Engineer.

Complete Control

From self service to a completely hands-on implementation, you decide how much support you need.

Unparalleled Expertise

We have more experience running, operating and managing OpenStack at scale than any other cloud provider.

Service Options Matched to Your Needs

For your first 60 days, enjoy ongoing one-on-one engagement with a Technical Onboarding Manager — to help you make strategic and effective use of our products and technologies.

Managed Infrastructure

Our team will provide on-call guidance and best practice recommendations and help you improve the availability, scalability and security of your OpenStack cloud.


Managed Infrastructure

Managed Operations

24x7x365 Support
By Phone, email, or chat, unlimited access to our Cloud Experts is available at no additional charge
Dedicated Technical Support Manager
Architecture Design & Platform Maintenance
Assistance with planning, designing and architecting your environment. Once up and running, specialists keep your platform patched and up-to-date
Security advice for your environment based on best practices
Basic Account usage reports are available
Advanced reporting: Online Ticketing, Archiving, Bandwidth Utilization, DNS Manager, and Web Analytics
Monitoring and Response (Infrastructure)
Enterprise Grade Monitoring Solution provides system performance and health status with threshold violation notifications able to be sent directly via text or email.
We configure custom alerts, respond to alarms 24x7, and conduct root cause analysis to fix issues
We provide you with the tools necessary to self-configure, monitor, and run your backups or we configure your automatic backups, which includes monitoring, and troubleshooting.
We configure automatic nightly backups insuring a recent copy of your data is available should you need it
We provide you with the tools necessary to self-configure Autoscaling or we will configure scaling of your environment to optimize for performance and cost, based on your needs
Application Services and Performance Monitoring
We help setup common web app servers, then monitor & troubleshoot the service layer
Database Support and Expert Assistance
We handle it for you. That includes: installing, configuring, and managing common databases.
Support SLA
If Rackspace's Support Activities for your services result in unplanned unavailability, we'll do our best to help fix the problem and provide an SLA credit
2x Support SLA credit up to 100% of the fees for that month
Creating your account is free. Minimum fees only begin after you start spinning up Cloud Servers

service level rate
(starting at $50£31A$63€42*)

service level rate
(starting at $500£307A$625€424*)


*For detailed information regarding pricing please refer to Public Cloud Pricing.

“Since the migration, Mazda’s sites have performed better, and the support our team is receiving is unparalleled.”

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