Human Experts | Navigator® | Aviator® |
---|---|---|
Support of the AWS platform
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Technical Account Manager (TAM)
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Technical Onboarding Manager (TOM)
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Best practices and architecture
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Guidance for standard use cases |
Hands-on design, customized to your specific application |
EC2 operating system management
|
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Database Management Capabilities
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PCI and HIPAA Compliance
|
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CloudWatch Management and Incident Response
|
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Account review
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Response Times |
Response time guarantees as fast as 60 minutes |
Response time guarantees as fast as 15 minutes |
* Support for Windows Server 2008 R2 is contingent on enabling an alternative means of access (beyond ScaleFT) for Rackspace to manage your instances. Please work with your Support team prior to deploying new instances running Windows Server 2008 R2.