What Makes Our Support "Fanatical"?

What is Fanatical Support?

Fanatical Support® is the results-obsessed customer service and deep technical expertise that’s been part of our DNA since 1999. It’s at the core of what we do — it drives our business. We’re fanatical about your success, and we’ll go above and beyond to support your business around-the-clock.

We take proactive steps to minimize issues, and help resolve them quickly should the need arise. Whether hardware needs replacing or software needs updating, we make sure you have the tools your business requires to function at its best.

Want proof? Explore our customer stories to learn how we’ve helped them successfully navigate challenges migrating, scaling and securing their businesses with our best-fit solutions and services, backed by Fanatical Support.

The Fanatical Support Promise

Expertise

We know how to troubleshoot problems and implement effective solutions. Our expertise spans hosted, virtualized and public cloud platforms.

Responsiveness

Our specialists are available 24x7x365 via phone, ticket or chat. We prioritize urgent requests and offer a 15-minute response time guarantee.

Transparency

We actively listen and communicate honestly. Our employees don’t use scripts — our intention to meet your needs guides every interaction.

Ownership

We take our responsibility for your hosted infrastructure and services seriously. We follow through on our commitments to you.

Resourcefulness

We use every tool available to create your best-fit solution, working with our partners to provide what your business needs to evolve and grow.

Because of Fanatical Support, we knew we were partnering with a best-in-class company that shared our vision of getting it done.

Brian McManus

Senior Director of Technology - Under Armour

How We Can Help

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