Deliver Consistent, High-Quality Customer Experiences

Rackspace Application Services for Adobe Experience Manager

Adobe Experience Manager (AEM) provides a single, connected solution for automated, flexible, personalized customer experience management. But managing AEM and maintaining platform health can be complex.

Rackspace helps you make the most of AEM while solving the challenges related to deployment and operation. You’ll get an AEM solution that’s built for scalability, reliability and security — supported by a team of AEM experts who can architect, optimize and support your environment, so you can focus on creating positive customer experiences.

Optimized Costs & Resources

Managing AEM on-premises requires continual attention from IT, with constant planning, software patching, updating and monitoring to ensure the hardware and platform are running reliably. Also, due to the rigid nature of dedicated server infrastructure, it’s common to over- or under-provision resources — leading to an unpredictable cost structure and high potential for downtime and poor customer experiences.

By turning to Rackspace, you can reduce your IT burden and budget. Our experts will handle the day-to-day management, optimization and deployments of new AEM workloads across a wide range of hosting options, so you can move your business forward.

Rackers working

Improved Customer Experience

Your customers expect an engaging, integrated, personalized and responsive experience. If they don’t get immediate satisfaction, there are plenty of other destinations across the web. Keeping the customer interaction optimized and directed toward a marketing goal is the underlying reason you invest in your digital experience platform.

It takes more than just applications, servers and support to deliver an optimized customer experience through AEM. Let our experts help you select from our full range of solutions for optimizing your AEM investment.

Support for the eCommerce and Retail Industry

Rackspace has gone above and beyond their remit to accommodate our unique needs and architecture.

JARED RAY

DIGITAL PRODUCT MANAGER

Managed Solutions for AEM, To Meet Your Specific Needs

Flexible Hosting & Configurations

We’ll help you identify the right services for your workloads, including proactive application operational support and our optional 100% Product Platform Uptime Guarantee.

Security & Compliance

With our Application Services for AEM, you’ll get an AEM environment tuned for stability and performance, with emergency patching for zero-day exploits.

Expert Guidance

Let our experts design an AEM environment that meets your unique requirements, including investigation and troubleshooting help and disaster recovery planning.

24x7x365 AEM Support Engineers

Access application support engineers around the clock, plus performance metrics, trending reports, end-user experience analysis, incident detection and real-time performance monitoring.

Account Management

Our dedicated account managers know you and your workloads, and they’re there when you need them — backed by our 15-minute response time SLA (based on issue severity).

Launch Assistance

Our specialists help get your AEM environment up and running smoothly and quickly and utilize application runbooks for unique customer requirements and scenarios.

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