OpenStack Public Cloud

Clouds become Complex. Service Levels Make Your Growth Easy to Manage.

Managed Infrastructure Managed Operations

24x7x365 Support

By Phone, email, or chat, unlimited access to our Cloud Experts is available at no additional charge

+ Dedicated Technical Support Manager

Architecture Design & Platform Maintenance

Assistance with planning, designing and architecting your environment. Once up and running, specialists keep your platform patched and up-to-date


Security advice for your environment based on best practices


Basic Account usage reports are available

+ Advanced reporting: Online Ticketing, Archiving, Bandwidth Utilization, DNS Manager, and Web Analytics

Monitoring and Response (Infrastructure)

Enterprise Grade Monitoring Solution provides system performance and health status with threshold violation notifications able to be sent directly via text or email.

+ We configure custom alerts, respond to alarms 24x7, and conduct root cause analysis to fix issues


We provide you with the tools necessary to self-configure, monitor, and run your backups or we configure your automatic backups, which includes monitoring, and troubleshooting.

+ We configure automatic nightly backups insuring a recent copy of your data is available should you need it


We provide you with the tools necessary to self-configure Autoscaling or we will configure scaling of your environment to optimize for performance and cost, based on your needs

Application Services and Performance Monitoring

We help setup common web app servers, then monitor & troubleshoot the service layer

Database Support and Expert Assistance

We handle it for you. That includes: installing, configuring, and managing common databases.

Support SLA

If Rackspace's Support Activities for your services result in unplanned unavailability, we'll do our best to help fix the problem and provide an SLA credit

+ 2x Support SLA credit up to 100% of the fees for that month


Creating your account is free. Minimum fees only begin after you start spinning up Cloud Servers

service level rate (starting at $50£31A$63€42*)

service level rate (starting at $500£307A$625€424*)

Sign Up Sign Up
"Since the migration, Mazda’s sites have performed better, and the support our team is receiving is unparalleled."

Jim DiMarzio

CIO, Mazda North American Operations

Not seeing what you're looking for?

Not Sure Where to Start?

Choose your preferred contact method

Existing Customers

Login to your account for more support

Change your region: