ServiceNow from Rackspace Technology

Deliver an automated, repeatable and unified service experience across your enterprise.

Work smarter, faster and more cost-efficiently, with digital workflows from ServiceNow. A seven-time Gartner Magic Quadrant leader, ServiceNow makes it possible for you to optimize your team’s productivity, cost savings and resilience. From change management and hardware asset management, to incident management, survey management and more, ServiceNow has all the tools you need — all with a single platform

And with help from the experts at Rackspace Technology, you can make the most of this versatile and powerful technology. With experience managing IT operations management (ITOM) and IT service management (ITSM) solutions at scale, Rackspace Technology can help you achieve cost efficiency and deliver an automated, repeatable and a unified service experience on ServiceNow.

Comprehensive portfolio of services: Create consistent user experiences and workflows across your business — including IT services, employee services and customer services management outcomes.

Customization: We can completely customize the ServiceNow platform based on your exact requirements, across ITSM and ITOM.

Industry-specific best practices: We follow established best practices for your industry, including manufacturing, healthcare, financial services, government and more. 

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Features

We provide a full range of consulting, advisory and customized implementation services for your ServiceNow platform. We’ll work with your teams to reduce the complexity and cost of repeatable service management, including critical outages, incidents, change requests and other mission-critical functions, as well as customer service agent productivity, so you can focus on your business growth.

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We start every project with your targeted business outcomes, identified through our discovery and assessment process. This involves engaging directly with your team to identify challenges, goals and business processes. We also use this time to advise you on best practices for implementing the ServiceNow platform.

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Following the discovery and assessment stage, we create the design and architecture of your ServiceNow platform, aligned to your business requirements. This includes integrating ServiceNow with your internal, legacy or other third-party applications, as well as designing efficient data flow — so you get a complete solution that drives business outcomes

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The next step is to implement all necessary ServiceNow configurations that best serve your enterprise’s objectives, with an aim to solve business challenges and improve results in key business metrics.

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We’ll work with you to create a complete service management platform that enhances all areas of your business. We can also integrate your instance with your other mission-critical systems like JIRA, Salesforce, Splunk, SAP, Slack, email, the Rackspace Technology Core Ticketing System, and even other ServiceNow instances running parallel in your business already.

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"Experience and the number of certified specialists were the most important factors in choosing Rackspace Technology, as well as their commitment to service, agile procedures ability to scale."
Genaro Mendez, Director of IT, Cice See the Case Study

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