Microsoft® Dynamics 365 helps you go beyond traditional CRM and ERP by applying intelligence to all of your data, empowering your employees to achieve more while transforming your products and services.
Rackspace Technology™ helps you get the most out of your Dynamics 365 solutions, so you can gain deeper insight into every area of your business — including sales, customer acquisition, customer service and back-end operations. We’ll integrate your applications into your existing systems, such as Office 365, to increase efficiency and provide your customers with the right data, in the right place, at the right time.
Let our certified experts take care of all your for Microsoft SaaS offerings, giving you a single point of contact for all your Dynamics 365 needs.
- Build stronger relationships with customers, take actions based on insights and close sales faster and smarter by unifying your relationship data and gaining insights through artificial intelligence (AI).
- Keep track of your accounts and contacts, nurture sales from lead to order and create sales collateral.
- Create marketing lists and campaigns and track service cases associated with specific accounts or opportunities.
- Stay supported with professional configuration, data migration, product and pricelist, Outlook integration and training.
- Turn prospects into business relationships through integrated marketing, multi-channel campaigns and event management.
- Create multi-channel marketing campaigns using the drag-and-drop Customer Journey Designer and create leads from prospect submissions made on custom landing pages.
- Prioritize leads with lead-scoring models using Marketing’s segmentation designer.
- Design events, create agendas, manage speakers, sponsors and registration and improve event experiences with event management functionality.
- Enable omnichannel engagement, enhance agent experience and generate personalized, predictive customer engagements with Dynamics 365 Customer Service.
- Deliver personalized service to your customers and empower your employees with unified technologies across case management, entitlements, service level agreements (SLAs) and knowledge bases.
- Personalize customer service with visibility into customer timelines, account information and more.
- Enhance your agent experience with Case Lifecycle Management to help steer representatives through a case.
- Add on Customer Service Insights to generate actionable metrics from performance metrics, operational data and trends related to support issues.
- Streamline business processes, improve customer interactions and provide insight to make better decisions.
- Increase visibility across the supply chain, help gain greater control over purchasing processes.
- Improve resource planning with warehouse management, master planning, and manufacturing.
- Organize and estimate projects, manage project scope, and schedule and manage resources and revenue.
- Connect business operations such as procurement, inventory, and projects to your general ledger for improved financial visibility.
Reinvent business productivity with Microsoft Dynamics 365 and Microsoft 365
This e-book explores how Dynamics 365 integrates with Microsoft 365 to connect business processes and personal productivity like never before, bringing insight and efficiency to your daily tasks.
"Rackspace was always there to help us discover what’s out there for the business unit, help us do an assessment and put a framework around whether applications should be rehosted, re-factored or re-platformed. We’re on a journey here. With the experience that we’ve had with Rackspace, Mckesson is eager to foster that relationship and keep it going for the long run."See the case study
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Since 2001, Rackspace Technology and Microsoft have worked together to cultivate a global relationship, focused on helping businesses make the most of Microsoft technologies.
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- Azure Expert MSP designation for 2021
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Customer Relationship Management
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