Rancho Valencia Migrates to Office 365 to Strengthen Customer Service Standards

The obstacles they faced

U.S. hospitality is a $133 billion industry. IT services and management within the hospitality industry are different from many traditional IT models because, on top of traditional operations, hospitality IT presents many additional challenges related to guest engagement and guest services.

The way a property communicates and responds when troubleshooting, for example, is handled differently than other industries. By investing in technology applications at touchpoints throughout the customer journey, hoteliers have an opportunity to increase revenue and boost guest engagement.

When Rancho Valencia’s on-premises Microsoft® Exchange server footprint became too limited in its capabilities and unable to handle its email needs, management needed a solution.

What we achieved together

With the help of Rackspace Technology, Rancho Valencia was able to reduce costs, improve performance and strengthen security while providing guests with a five-star digital experience. The upgraded Rancho Valencia email platform has given users a 30% faster and more secure experience than before.

The resort is also taking fuller advantage of Office 365 applications since the new email platform is now in the same Office 365 ecosystem with applications.

The improved platform is saving money as well as freeing up resources for app development. Stability, security and the ease of addressing compliance all increased, thanks to Office 365 platform tools and resources. 

“Working with the Rackspace Technology team produced organized, transparent and clear direct communication. It was a worry-free transition,” said Arjomand. “You can count on the Rackspace Technology team to deliver on their word.”