scales up for the big picture with AWS

A new customer-facing infrastructure capable of handling 1,000,000 data requests per minute ensures this online movie ticket service is ready for the largest film debuts. Industry Media & Entertainment Challenge

Migrate customer-facing infrastructure to AWS in less than a month

Solutions Cloud, Cloud Adoption & Migration Platforms Cloud, Amazon Web Services (AWS)

Professional & Managed Services

Managed Services

Our customer is one of the largest advance online movie ticketing services in the world. It is now a subsidiary of Fandango Media.

“Thanks to the extraordinary effort and skill of both Rackspace Technology and the IT and DB teams, we were able to migrate 15 years of infrastructure in three weeks.”
Craig Lefkowitz, Director of Information Systems,

The obstacles they faced

During major film releases such as “Star Wars: The Force Awakens,” the system often experienced sudden and pronounced surges in traffic. The traditionally constructed on-premises infrastructure was not designed to handle these major spikes. Aware of the need for a more substantial environment, searched for a partner that could facilitate the migration of its entire customer-facing infrastructure to Amazon Web Services (AWS) in less than a month.

How we helped

Rackspace Technology designed and constructed an environment that could scale both variable and large-scale load increases, while maintaining both PCI compliance and high availability. The team worked with the information systems team to create the desired environmental solutions within the specified time frame.

What we achieved together

Rackspace Technology built the optimal solution and tested it repeatedly. The ‘requests per minute (/RPM)’ were increased incrementally as the major film release approached. To test the system’s durability, several failure scenarios were run (web server failure, DB failure, etc.), all of which resulted in zero downtime while maintaining the target number of requests per minute.

The Rackspace Technology team was successful in reaching 1,000,000 requests per minute without incident, which is far more than any historical load, and achieved a greater than 33% improved performance while the site continued to remain faster and more responsive.

About Rackspace Technology

Rackspace Technology is a hybrid, multicloud solutions expert. We combine our expertise with the world’s leading technologies — across AI, applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. 

As a global hybrid, multicloud technology services pioneer, we deliver innovative capabilities to help customers build new revenue streams, increase efficiency and create incredible experiences. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent to deliver the best expertise to our customers. Everything we do is wrapped in Fanatical Experience® — our obsession with customer success that drives us to help each customer work faster, smarter and stay ahead of what’s next. 


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