Konesh Soluciones helps companies manage tax risk in an ever-changing environment

The obstacles they faced

At the outset of the pandemic, there were many major government projects underway. At the same time, the government began to face vital income disruption from industries and revenue resources (including oil, tourism, transportation and trade) that were hit hard by the pandemic. Seemingly overnight, the ability to collect tax revenue became essential to the Mexican government.

At the heart of tax collection are the PACs, which form an orderly and structured data ecosystem that fuels one of the world’s most advanced and recognized tax collection models. These PACs made a decisive impact on national transformation projects and priorities during COVID-19, and by contributing to the fulfillment of taxpayer obligations, Konesh shared in the critical responsibility of enabling a significant part of the country's tax collection.

Konesh is also responsible for absorbing, communicating and correctly implementing the tax implications of all new regulations, including CFDI, which is an electronic invoicing and digital tax receipt system that only PACs can use for tax transactions “To sell anything in Mexico, a business must issue a tax receipt, an electronic invoice,” said Héctor Gutiérrez, Chief Executive Officer, Konesh Soluciones. “And you can't pay someone their salary if you don't issue an electronic invoice. Every transaction in our country is secured by CFDI. It’s required to receive income.”

New in 2022, Carta Porte requires the issuance of digital tax documents whenever goods are transferred within Mexican territory. With several clients actively using CFDI 4.0 and others currently in the process of migrating, Konesh worked diligently to become compliant with all new provisions. With help from Rackspace Technology, Konesh also implemented Carta Porte on a tight government deadline for several key clients, including retailers Oxxo and Palacio de Hierro.

What we achieved together

Rackspace Technology provided Konesh with access to resources and expertise in security, databases, networks, operating systems and infrastructure. During the pandemic, Konesh had to implement a range of tools to enable remote work, and Rackspace Technology helped it implement a home office platform. The company successfully implemented data protection control rules, technically known as DLP, using a Microsoft platform, which is managed by Rackspace Technology.

Konesh Soluciones’ managers cite the high level of support that distinguishes Rackspace Technology as a long-standing service provider to the company. It continues to record successful annual audits, maintains its PAC status, and implements compliance and consistent security standards amidst a rapidly changing environment and tight timelines.

“If it weren’t for the entire Rackspace Technology team accompanying us every step of the way, we hardly would have achieved the learning in the time we had,” said Gutiérrez. “We currently have zero incidents with our customers, we have continuity of more than 99.98% for an operation of this size, which is mainly due to the quality of the Rackspace Technology infrastructure. Rackspace Technology collaborates with us, suggests ideas, understands our challenges and they bring to the table different alternatives to continue our critical mission.”