How We're Ensuring Safety and Service Through Hurricane Harvey


How We're Ensuring Safety and Service Through Hurricane Harvey

Due to severe weather related to the now-Category 4 Hurricane Harvey, Rackspace is taking all necessary precautions to ensure the safety of our employees and uninterrupted service for our customers.

While San Antonio is far enough inland that we do not expect to see the damaging winds and rain that will be experienced on the Texas coast, forecasts are currently calling for 12-18 inches of rain in the next 24-36 hours, which will likely lead to flooding in some areas, and may cause power outages.

The storm and related weather, which is expected to last through the weekend and early next week, is not expected to impact any Rackspace datacenters.

In response, Rackspace has implemented our business continuity plan to minimize wait times via phone, tickets and chat and we will utilize our global workforce including our Austin and UK-based Rackers.

We will also be shifting many of our San Antonio-based Rackers to a work-from-home capacity, keeping them away from potentially dangerous road conditions.

The safety and security of our Rackers is our number one priority, followed closely by ensuring continued Fanatical Support for our customers.