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Infraestrutura global e garantia de tempo de funcionamento

Quando se trata de presença online, você quer que seu conteúdo seja distribuído de forma rápida e confiável. Por isso construímos nossa infraestrutura global de modo que ela forneça as maiores velocidades e os melhores acordos de nível de serviço da indústria, assegurando que:

  • As redes ficarão disponíveis 100% do tempo (exceto durante a manutenção planejada ou emergencial).
  • O HVAC e a energia estarão em funcionamento durante 100% do tempo em qualquer período mensal.
  • Os componentes de hardware funcionarão corretamente. Do contrário, nós os substituíremos sem custo adicional.

Especialistas altamente treinados executam a nossa infraestrutura, que utiliza as mais avançadas tecnologias e reside em data centers de nível corporativo localizados em Chicago, Dallas, região norte da Virgínia, Londres, Hong Kong e Sydney.

Physical security

  • Keycard protocols, biometric scanning protocols, and around-the-clock interior and exterior surveillance
  • Access limited to authorized data center personnel—no one can enter the production area without prior clearance and appropriate escort
  • Every data center employee undergoes thorough background security checks

Conditioned power

  • UPS (Uninterruptible Power Supply) for all servers
  • N+1 redundant UPS power subsystem, with instantaneous failover if the primary UPS fails
  • If an extended utility power outage occurs, our routinely tested, onsite diesel generators can run indefinitely

Precision environment

  • N+1 redundant HVAC (Heating Ventilation Air Conditioning) system ensures a duplicate system immediately comes online in the event of an HVAC system failure
  • Every 90 seconds, all air is circulated and filtered to remove dust and contaminants
  • Advanced fire suppression systems

Network

  • Dedicated exclusively to our customers
  • Always high-performance bandwidth
  • 9 network providers, for multiple redundancies
  • 219 CDN edge locations on 6 continents optimize content delivery
  • Fibre carriers enter at disparate points to guard against failure
  • Fully redundant, enterprise-class routing equipment only
  • Network topology and configuration automatically improves in real time
  • Configuration, co-developed with Cisco, guards against single points of failure at the shared network level (extendable to your VLAN environment)
  • Cisco and Arbor Networks work with us to continually improve monitoring and security
  • Network and security teams must be certified and thoroughly experienced in managing and monitoring enterprise-level networks
  • Our Certified Network Technicians are trained to the highest industry standards

100% Network Uptime Guarantee

Your business depends on reliable uptime. That's why we design and build our network for solid reliability—and back it with a 100% Network Uptime Guarantee.

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

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