Gain Actionable Insights from Your Data

Rackspace Application Services for Microsoft Dynamics 365

Gain deeper insight into every area of your business — including sales, customer acquisition, customer service and back-end operations. With Microsoft® Dynamics 365, you can go beyond traditional CRM and ERP by applying intelligence to all of your data, so you can empower your employees and transform your products and services.

Let Rackspace serve as your single point of contact for Microsoft SaaS offerings, so you can focus on your business. Plus, we can help integrate your applications into your existing systems, such as Office 365, to increase efficiency and provide your customers with the right data, in the right place, at the right time.

Proactive Insights That Accelerate Business Results

Better Together

Combine Dynamics 365 with Microsoft Excel, Word, Outlook, SharePoint and more to increase efficiency and bring out the best in each of these technologies.

Microsoft Expertise

We’re an industry leader in supporting Microsoft solutions and are here to help you get the most out of your Dynamics 365 investment.

Single Provider For All Microsoft SaaS

Let us manage all your licensing needs for Office 365, Microsoft 365 and Microsoft Dynamics 365, so you can focus on maximizing these powerful applications.

Get the Microsoft Dynamics Solution That’s Right for You

Sales

Help your sales team build stronger relationships with customers, take actions based on insights and close sales faster. With Dynamics 365 Sales, you can sell smarter by unifying your relationship data and gaining insights through artificial intelligence (AI).

Dynamics 365 Sales enables you to keep track of your accounts and contacts, nurture your sales from lead to order and create sales collateral. It also lets you create marketing lists and campaigns and track service cases associated with specific accounts or opportunities.

Whether you’re looking to switch from your current CRM platform, or are just starting out, our Professional Services team is here to help with:

  • Configuration: Our CRM specialists can help you configure your Dynamics 365 environment to suit your needs.
  • Data migration: We can migrate your sales accounts and contacts​ from your current CRM system into Dynamics 365, so you don’t miss a beat.
  • Product and pricelist: Transfer your product and pricelist setup​, for a seamless transition.
  • Outlook integration: Get the most out of Dynamics 365 and Outlook and their integrated features.
  • Training: Make the most of your Dynamics 365 investment with our Dynamics 365 Sales training.

Marketing

Dynamics 365 Marketing can turn your prospects into business relationships through integrated marketing, multi-channel campaigns and event management. Create multi-channel marketing campaigns using the drag-and-drop Customer Journey designer and create leads from prospect submissions made on custom landing pages.

Help prioritize leads with lead-scoring models using Marketing’s segmentation designer to segment customers according to demographics, firmographics or behaviors. Design the right events, create agendas, manage speakers and sponsors, manage registration and improve event experiences with event management functionality.

Service

Customer Service

Get omni-channel engagement, an enhanced agent experience and personalized, predictive customer engagements with Dynamics 365 Customer Service. Customer Service enables businesses to offer personalized service to their customers and empower their employees with unified technologies across case management, entitlements, service level agreements (SLAs) and knowledge bases.

You can personalize Customer Service with visibility into customer timelines, account information and more. Plus, you can enhance your agent experience with Case Lifecycle Management to navigate representatives through a case, with knowledge management containing relevant articles and customer service chat to provide omni-channel engagement. Add on Customer Service Insights to provide actionable insights into performance metrics, operational data and trends related to support issues.

Field Service

Dynamics 365 Field Service delivers resource planning, maintenance agreements, invoicing, work order management and technician enablement features, so you can more-efficiently service your customers. Field Service has capabilities for predictive maintenance by connecting an IoT device to monitor performance and allow for timely and predictive intervention. Field Service also offers resource scheduling capabilities which can be enhanced with Resource Scheduling Optimization for overnight scheduling and condition-based scheduling. Enable service technicians to more efficiently and effectively service customers by adding on Mixed Reality features such as Remote Assist and Guides.

Project Service Automation

Dynamics 365 Project Service Automation provides project-based organizations with tools to plan projects, manage resources and teams, capture time and expenses, and manage customer billing processes.

You can plan and estimate projects, manage project scope and schedule and manage resources and revenue with Project Service Automation. Plus, you can enable project collaboration with document management and SharePoint, where stakeholders can collaborate in one central repository and gain data insight with Power BI and the built-in dashboard.

Finance

Finance

Dynamics 365 Finance is an Enterprise Resource Planning (ERP) solution built to accelerate business growth with financial intelligent insights, with support for procure-to-pay and quote-to-cash business processes.

Core capabilities include:

  • General ledger to manage financial data for multiple legal entities
  • Accounts payable, including purchase order processing
  • Accounts receivables, including sales order processing and returns management
  • Quarterly and annual budgeting
  • Real-time cash flow visibility
  • Management of credit and collections
  • Assistance with monthly, annual and year-end reviews
  • Global attributes including multiple currencies, languages and jurisdictions

Business Central

Dynamics 365 Business Central is a comprehensive, all-in-one ERP business management solution that connects your finance, sales, service and operations functions to help streamline business processes, improve customer interactions and provide insight that helps you make better decisions.

Business Central increases visibility across the supply chain, to help you gain greater control over purchasing processes. Capabilities include financial management, sales and service management, supply chain management, project management, operations management and reporting and analytics.

Operations

Supply Chain Management

Dynamics 365 Supply Chain Management gives you a complete view of your supply chain across geographies and time zones — streamlining the procurement processes, improving customer orders and deliveries and increasing customer satisfaction with tools to accelerate and optimize product fulfillment and delivery. You can also use Supply Chain Management for product information management, master planning, procurement sourcing, warehouse management, manufacturing and more.

Commerce

Dynamics 365 Commerce offers a unified solution with POS tools, merchandise management, loyalty programs and channel management — giving your business a competitive edge. Commerce brings together your digital and physical shopping channels and helps you build and manage brand loyalty.

You’ll receive an end-to-end retail solution with tools to build and run digital commerce, omni-channel experiences for customer interactions and streamlined operations with advanced inventory management and merchandising capabilities. And when you add Dynamics 365 Fraud Protection, you can tap into adaptive AI technology with a fraud protection network to help address your security and privacy requirements.

 

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