Rackspace Data Centers

Singapore Data Center

Rackspace's Singapore data centers are strategically locational, purpose-built data centers featuring state-of-the-art network, power and environmental infrastructure. Singapore data centers are staffed by specially-trained professionals who manage and maintain internal systems 24x7x365.

Data Center Statistics and Specifics

Facility and Security

  • Physical access control lists manage ingress and egress
  • Access to the IBX center is controlled by a sophisticated distributed intelligence microprocessor-based access controls and alarm system
  • 24x7 NOC personnel, 24x7 security officers
  • 24x7x365 CCTV recordings
  • 24x7x365 motion detectors and geometric readers

Products and Services

  • Colocation
  • Managed Dedicated Hosting
  • Network Management
  • Managed Security
  • Compliance Management
  • Hybrid Cloud

Power and Cooling

  • Standard - 3.5 kVA per cabinet
  • Overall - 7,200 kVA UPS supportable loads
  • UPS Topology - Block redundant system
  • Two incoming feeders from building 22kV substation
  • Six (5x 3,500 kVA primary, 1x 4,200 kVA) reserve
  • Utility voltage 22 kV
  • Standby power 12x 2,000 kVA redundant diesel generators

Connectivity and Infrastructure

  • Category 5e/6 COAX and Fiber cabling throughout the facility
  • Direct connectivity to Rackspace network

Accessibility and Monitoring

  • 4.0 kVA per cabinet cooling capacity
  • Dry pre-action sprinkler system to all areas
  • FM200 gas suppression to Switch/UPS/Battery Rooms
  • Temperature maintained at 22oC +/- 3oC
  • Reinforced concrete structural frame
  • Water-cooled chillers and air handlers

Standards and Compliance

  • ISO 27001 Certified
"Our world-class, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it."

Jim Hawkins

VP, Global DC Operations & Engineering, Rackspace

Our Industry Leading Guarantees

Customers in over 120 countries, including two-thirds of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. (Add a 100% Production Platform Uptime Guarantee when you choose Rackspace Application Services.)

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

Hardware Replacement Guarantee

We guarantee that replacement or repair of Rackspace-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware.

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