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Create exceptional customer experiences with CRM solutions

From implementation to optimization, Rackspace Technology has you covered.

A Customer Relationship Management (CRM) platform is a powerful tool that can give you a 360-degree view of your customers and generate insights across your business. Yet most companies don’t harness its complete power, leaving the full investment untapped. Discover how solutions like Salesforce and Microsoft Dynamics can revolutionize your business and drive the results you are looking for.

Whether you’re looking to switch from your current CRM platform, further customize an existing solution, or are just starting out, our team of experts are here to guide you every step of the way.

As a Salesforce Platinum Partner and Microsoft Gold Partner, we take a “Process First. Technology Second.®” approach. That means that every customer engagement begins with understanding your business, CRM challenges and goals — as well as the outcomes you’re seeking.

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Use Cases

Leverage our expertise to achieve your business goals

We’ll review your current business process and the challenges you’re looking to solve to define specific requirements and implement the most effective solution possible.

Services Include:

  • Discovery and assessment
  • Design
  • Customization
  • Configuration of reporting and dashboards
  • Integration
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Align business processes

We’ll transform your current CRM solution into a valuable asset that not only improves your business processes but drives bottom-line results.

Services include:

  • Business process review
  • Application building
  • UI/UX design
  • Integration
  • Custom development
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Related Resources:
Blog
6 Tips to Improve Your Users’ Salesforce Experience
Learn More

Enhance productivity and boost results

Gain deeper insights across your business by integrating your CRM with internal systems and third-party applications.

Services include:

  • Application integration
  • Integration and API management assessment
  • Mulesoft-certified services
tablet with a graph on it
Related Resources:
eBook
Successfully Integrating Your Marketing Automation and Your CRM
Learn More
White Paper
Accelerate Revenue by Building a Future-Proof Integration Strategy
Learn More

Accelerate your CRM investment

Drive your business forward by continually optimizing your investment with product updates, ongoing management and consulting, and a roadmap for the future.

Services include:

  • Strategy and planning
  • Administration and maintenance
  • Configuration and customization
  • Health checks and quarterly business reviews
  • Agile project management
  • User adoption and training
person speaking on the phone
Related Resources:
Blog
How to Clean Your CRM Data — And Keep It That Way
Learn More
Blog
How Can Your Organization Use Salesforce to Its Full Capacity?
Learn More

How is your Salesforce instance performing?

Get a free Salesforce checkup

Our experienced Salesforce consultants will evaluate the overall health of your instance and then provide you a customized report with their findings and recommendations.

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"From day 1, Rackspace was just a very hands-on partner for us. They asked us what our needs are, what are the most important things that Club Champion needed to see throughout. The solution Rackspace implemented for us has completely changed the way every facet of our business operates."
Bryan Burke, CEO, Club Champion See the case study

See more case studies

Our Approach

Discover a partnership that can help you achieve more – for your customers, employees and business – today and into the future.

Engagement

Consulting and Advisory Services

Tap into a team of cloud experts who will help you define the right strategy to get you where you want to be.
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Engagement

Professional Services

We’ll design and build a solution that ensures you’re getting the most out of your applications, so you can accelerate new opportunities for your business.
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Engagement

Managed Services

Let an expert team manage, operate and optimize the day-to-day elements of your cloud environment, keeping you ahead of what’s next.
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Engagement

Fanatical Experience ™

We do what it takes to get the job done right — from first consultation to ongoing operations. We’re obsessed with your success, and we’ve got your back, every step of the way.
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Ready to Get Started?

We’re on your side, doing what it takes to get the job done right — from the first consultation to your daily operations. Contact us for a free quote.

Our Expertise

Explore our expert credentials and industry recognition.

600+ Salesforce Certifications
2500+ Cloud Engineers across Linux, Windows and VMware
2800+ Projects Completed
1500+ Microsoft Certifications

Recognized leadership

Providing innovation and leadership in the technology services industry for 20+ years.

  • Salesforce Platinum Consulting Partner
  • Microsoft Expert MSP
  • Microsoft Fastest-growing CSP
  • Microsoft Five-time Hosting Partner of the Year
  • Microsoft-Certified Gold Partner in DevOps, Application Development and Application Integration
  • Microsoft-Certified Gold Partner in Messaging, Cloud Productivity, Collaboration & Content, Small and Midmarket Cloud Solutions
  • Azure Expert MSP designation for 2021

Power Your Advantage

Working side by side and a step ahead, we make everything you need work smarter together.

Platform
Dynamics 365

Unlock intelligent CRM and ERP applications in the cloud, connected platforms, and specialized features that accelerate results.

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Platform
Salesforce

Architect, design and enable a CRM solution with a Salesforce Platinum Partner.

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Related Resources

Learn more about services to support your Customer Relationship Management.

eBook

Successfully Integrating Your Marketing Automation and Your CRM

Learn More
White Paper

Accelerate Revenue by Building a Future-Proof Integration Strategy

Learn More
Blog

6 Tips to Improve Your Users’ Salesforce Experience

Learn More

Ready to start the conversation?

Fill out the form to be connected to one of our experts.

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