Rackspace Wins UK Customer Experience Awards 2012
London,UK - 1 October 2012 - Rackspace Hosting (NYSE: RAX), the open cloud company, has won the prestigious UK Customer Experience Award for IT & Telecoms. Rackspace has been recognised as an outstanding leader among organisations who place customer service at the forefront of their commercial operation, which they deliver through a service approach they refer to as 'Fanatical Support'.
The UK Customer Experience Awards recognise and celebrate the delivery of an outstanding customer experience by those companies and organisations who are leaders in their field. The awards help companies set future trends, as well as be a part of them. It's not the size of the company that determines the customer experience but the attitude and commitment of all employees from the boardroom to the frontline. The award was won against competition from market leading organisations such as Telefónica O2 UK and Northgate Managed Services.
"The Rackspace team is passionate about delivering a first class customer experience at every touch point," said Don Hales, Chairman, Awards International. "This commitment to providing 'Fanatical Support' and exceeding customer expectations every single day is exactly what the Customer Experience awards are all about."
The secret to Rackspace is that the intense focus on Fanatical Support actually inspires a unique working culture. 'Rackers' treat colleagues like friends and family, creating a team where everyone works together to deliver an outstanding service. This strong ethos encourages employees to exceed expectations, providing outstanding service at a world-class enterprise level.
The results are impressive – Rackspace has a global reach of 190,000 customers and its Net Promoter Scores (a well-established customer satisfaction metric) have been industry-leading.
"We are absolutely thrilled to receive this recognition. It is a testament to the outstanding results delivered by the team and will inspire Rackers to continue bringing 'Fanatical Support' to life," said Taylor Rhodes, Managing Director, International for Rackspace. "Our Rackers are dedicated to providing the highest standard of service in every customer interaction. Clients around the globe trust us with their business critical IT infrastructure, so we must put them and their business first every time. We see ourselves as an extension of our customer's IT teams and we will go out of our way to make sure clients receive the best support."
The Customer Experience award joins an impressive list of accolades for Rackspace including National Business Award – Employer of the Year and the Top 50 lists of Great Places to Work and Best Companies 2012.
ENDS
About Rackspace Hosting
Rackspace® (NYSE: RAX) is the open cloud company and founder of OpenStack, the standard open-source operating system for cloud computing. Headquartered in San Antonio, Rackspace delivers its renowned Fanatical Support® to more than 200,000 business customers, from data centers on four continents. Rackspace is a leading provider of hybrid clouds, which enable businesses to run their workloads where they run most effectively — whether on the public cloud, a private cloud, dedicated servers, or a combination of these platforms. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company, and is featured on Fortune’s list of 100 Best Companies to Work For. For more information, visit www.rackspace.co.uk.
Forward-Looking Statements
This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with the Rackspace’s hybrid cloud solutions, federated cloud services or other associated products and services; anticipated operational and financial benefits from Rackspace’s hybrid cloud solutions, federated cloud services or other associated products and services; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include including the possibility that expected benefits from the Rackspace cloud network program or the products and services offered through the Rackspace cloud network program may not materialize because the products or services are not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the products or services cost effectively, differentiate the products and services from competitive products and services or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the products or services, (iii) changes in technology which adversely affect the benefits of the product, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the platform, products and services, and (vi) and other risks that are described in Rackspace Hosting’s Form 10-Q for the year ended March 31, 2012, filed with the SEC on May 9, 2013. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.
