CICE Group increases agility in the marine cargo industry

By moving to the cloud, CICE Group is able to add value to its offerings and realize a cost saving of approximately 15%.

CICE Industry Automotive, Transportation, Logistics Challenge

CICE Group’s customers needed real-time information on the status of operations and the transfer of their cargo. CICE Group had to move to the cloud while minimizing disruptions, maximizing security and staying under budget.

Solutions Cloud, Cloud Optimization, Applications, Digital Experience Platforms Applications, Oracle, Cloud, Oracle Cloud Infrastructure

Our customer

Over the course of 30 years, Corporation Integral de Comercio Exterior (CICE) Group has served as one of Mexico’s most important marine cargo handling and logistics services, playing a key role in the innovation and modernization of foreign trade.

As the first private port operator within the National Port Systems, not only has CICE Group established itself as the main provider of comprehensive logistics solutions, but it also provides national transport services.

CICE Group operates out of Tultepec, State of Mexico, and near the port area of Veracruz, in the San Julián Logistics Park. Its economic impact to those areas can’t be understated, as the organization serves the most ships in the region and provides the most jobs, paying workers for hundreds of thousands of shifts every year.

“Experience and the number of certified specialists were the most important factors in choosing Rackspace Technology, as well as their commitment to service, agile procedures ability to scale.”  
Genaro Mendez, Director of IT, CICE
CICE

A history of modernization

Throughout its history, CICE Group has realized the importance of technology as a differentiator and has been diligent when it comes to keeping pace with technology as it’s become more integrated with the marine cargo industry.

“We’ve continuously adapted to changes in the market and the global environment to ensure the continuity of our logistics and foreign trade operations,” said Genaro Mendez, Director of IT at CICE Group. “The adoption of these changes is essential for the economic and social development of our country,” he added.

CICE

“The migration process was extremely agile. The tasks were performed on-time and according to plan, allowing us to coordinate the transition with our users in an orderly manner.”

Genaro Mendez, Director of IT, CICE
CICE

Achieving rapid deployment and scalability

After speaking with an Onica representative, Q Engineering signed up for Onica Cloud OpsPilot, a managed service that provides access to a group of Onica engineers who work collaboratively with the customer, using an Agile development method with work done in defined and measurable sprints.

As part of the ongoing engagement, Q Engineering also receives 24x7x365 cloud support from the same team of engineers, with defined response-time SLAs, helping to ensure any critical needs or issues are resolved rapidly.

Onica developed an Amazon Elastic Container Service for Kubernetes (Amazon EKS) solution, integrated with a CI/CD pipeline based on AWS CodeBuild and AWS CodePipeline. Combining the speed of Kubernetes with a fully integrated pipeline allowed Q Engineering to rapidly deploy an application.

“They helped us define our vision for the Kubernetes cluster on AWS that we wanted to deliver to our customers and built exactly what we needed,” explained Q Engineering Co-founder James Ruiz.

The unparalleled scalability of Kubernetes on AWS allows for handling current and future workloads without concern, in addition to migrating legacy applications to the Amazon EKS cluster with ease.

“It would have been difficult for us to accomplish what we wanted to do in such a short time without Onica’s expert assistance,” Ruiz added.

Rackspace Technology helped CICE Group achieve savings of
approximately 15%.

The future delivered, for less

By moving from Oracle E-Business Suite to OCI, Rackspace Technology helped CICE Group achieve savings of approximately 15% all while avoiding disruptions to their day-to-day operations.

“Rackspace Technology helped us transition to a cloud platform securely, minimizing the risks of disrupting the organization’s day-to-day transactions and securing budget restrictions and costs for the project,” said Mendez.

“The migration process was extremely agile,” explained Mendez. “The tasks were performed according to the plan and on time, which allowed us to coordinate the transition in an orderly manner with our customers.”

After the migration from its data center to the cloud, CICE Group saw immediate improvements to query times, reports and transactions.

Leaving the data center also led to better performance, better monitoring of resource usage and a shift from an irregular capex spending model to a more predictable opex model.

All of these benefits allow CICE Group to focus more on innovation and future projects and alleviate any worries about the day-to-day complications that used to arise.

“Having a team of experts to manage and solve all of our day-to-day challenges allows us to focus our IT team on organizational strategy and planning for our future,” said Mendez.

About Rackspace Technology

Rackspace Technology is a leading end-to-end multi-cloud technology services company. We can design, build and operate our customers’ cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products and adopt innovative technologies.

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