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Compare Microsoft Azure Support Options

Compare Microsoft Azure Support Options

Unlock the potential of Azure® with always-on service and support to help you optimize your investment, increase capabilities and reduce management burdens. The table below compares your Azure support options through Microsoft® with the inclusions and depth of service offered by Rackspace.

Support Comparison Microsoft Standard Microsoft Premier Rackspace
Remote troubleshooting for virtual machines, OS and apps
Live, US-based support team Highest Tier Only
Dedicated account team Highest Tier Only
Pricing terms Additional fee Monthly
Hybrid Cloud (Rackspace Private Cloud + Microsoft Azure)
Available patching, monitoring and proactive notification
Assistance with Azure cloud provisioning and scaling
Configure, troubleshoot and monitor Azure backups and Azure Network Security Groups

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