While our standard port monitoring is a good start, it's not foolproof. A port can show it's available even though the site isn't
functioning for your end-users. Advanced Availability Monitoring goes beyond monitoring basic port availability. It routinely checks
your critical web pages and services to make sure they're working properly. And then quickly lets us know when they're not, so then
we can start working on solving your problems immediately.
All of our monitoring options are designed to focus on the most critical components of your site, and instantly alert your Monitoring
Team as soon as anything's amiss. They'll help pinpoint and troubleshoot any issues by reviewing transaction logs and providing you
with actionable information. They can even review your historical monitoring data to assess failure patterns and track the impact of
changes you make. Plus, with Fanatical Support® working for you 24x7x365, you can be confident your site is not just up, but that
it's doing what your business needs it to do.
Advanced Availability Monitoring Options:
Checks FTP site availability then attempts to retrieve a specified file. If the file can't be retrieved, an alert is sent to your
Rackspace Monitoring Team. Ideal for businesses that rely on FTP sites to do day-to-day business.
Allows us to know when your users can not retrieve a file from your download site.
Tests whether a mail user can send and receive email. If the monitor finds the server is unavailable or malfunctioning, an alert is
sent to the Monitoring Team. Ideal for sites for which mail is a business critical function or for backend office mail servers.
Works with any POP or IMAP service.
Alerts us when your email is not working.
URL Content Monitoring
Checks a single URL for its availability (not just pinging a port), and then continues to search the page for a predefined string of
text. If an identical text string isn't identified, an alert is sent to your Monitoring Team. Ideal for sites that demand uptime,
contain several critical pages, dynamic content or complex applications/environments.
When your website is down, pages don't load or when your selected text strings don't match, your visitors' experience is disrupted,
potentially. Rapid alerts and actions can quickly restore their experience.
URL Synthetic Transaction Monitoring
Verifies that your visitors can complete a necessary series of steps successfully and without any site errors. We work with you to
create a script of up to five steps that mimics how a user would typically interact with your site. If the steps can't be completed
as designed, an alert is sent to the Monitoring Team. Ideal for monitoring e-commerce/shopping cart, auction, and community
collaboration sites, as well as sites requiring a log in procedure.
Excellent for e-commerce sites when you want to know that the checkout process is working for the customer. Synthetic transactions can
help identify performance and availability issues before they impact your customers and your revenue.
Frequently asked questions
How do I get my free Advanced Availability Monitor?
All you need to do is contact your Sales Representative or your Account Manager to get your first Free Advanced Availability Monitoring
Service. You'll be able to choose from URL Content.
For the URL Content Monitoring, please provide the URL of the webpage you want us to monitor and 5 words from the static content of your
Why is a Monitoring Service so important?
If your website is a critical part of your business, monitoring is always crucial.
Advanced Availability Monitoring Services let Rackspace respond to your website issues and resolve them faster.
How is Advanced Availability Monitoring different from the standard monitoring provided to all Rackspace customers?
The standard monitoring included with Rackspace hosting solutions is equivalent to basic URL or Port Monitoring, meaning Rackspace only
checks to make sure server ports are responding. It does not let us know if the end user is receiving content the way you intended. Advanced
Availability Monitoring, on the other hand, verifies that what is being delivered to the end user is right, and that your business-critical
services are running properly.
On many occasions, the content of your webpage can be distorted or somebody can hack into your system and put up content you don't want your
customers to see. In order to avoid this, a URL Content monitor should be in place.
FTP File Retrieval and Mail Send/Receive monitors ensure that your site's mail and FTP download services are not only available but working
What if one of my servers isn't hosted at Rackspace? Can Rackspace still monitor my URL?
Yes, we can. Even if a server isn't hosted at Rackspace, we can monitor the URL and contact you when we receive alerts. You will need to provide
Rackspace with detailed emergency instructions and contact information since we can not fix the problem because your server isn't in one of our
Can I request customized polling intervals?
Yes, but there is an additional charge for customized intervals. As a default, any Advanced Availability Monitor is polled every 10 minutes.
Custom polling intervals can be as frequent as every 2 minutes.