The Cloud Files container named z_DO_NOT_DELETE_CloudBackup is required for Rackspace Cloud Backup to work properly. If this container is deleted, you will receive the error, "Container does not exist. Invalid snapshot id and engine, and check config_backup.json id" when you attempt to do a backup.
Sometimes we see a customer backup fail with the error message: "Container does not exist Invalid snapshot id and engine, and check config_backup.json id."
There are two causes for this error:
- The user has deleted the Cloud Files container where their backups are stored.
- Clicking the View Configuration link does not display the JSON configuration. The common cause of this is that the customer has backup configurations that are in a corrupted state.
Do not delete the z_DO_NOT_DELETE_CloudBackup container in their cloud files; it is used for backup. If you have accidentally deleted this container, contact Rackspace Support.