Rackspace Email: All Articles


The following guide will give you a rundown on Rackspace's spam prevention system, and spam settings to help you keep your data safe and secure. Spam Protection Virus Protection Bulk Email Policy Spam Protection...
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- Getting Started -

What is Split Domain Routing? Split Domain Routing (SDR) allows you to have a single domain's mailboxes distributed between our system and an external system, working together as though they were in one environment. This is...
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Filed in: Rackspace Email, Filed in: Exchange
You can add a single mailbox to your Rackspace Email account or add multiple mailboxes by using a CSV or Microsoft Excel file. ## Add a single mailbox 1. Log in to the Cloud Office Control Panel at [cp.rackspace.com](cp....
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The following article will help set up your signature which can include your title, phone number, or any other content you want to display. Let's take a look at the instructions below:  1. First thing you'll want to do...
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Account Services

The following article will demonstrate how to add, disable, and delete an administrator through the Cloud Office Control Panel. An email administrator can contact support, add mailboxes, unlock accounts, etc. You can also set...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
Please click here to view The Rackspace Cloud Terms of Service. Please click here to view the Mail Hosting Services Terms of Service.
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Cloud Office

Systems Requirements Functional level of domain controller and Active Directory Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 R1 & R2 Important notes: The Directory Sync service must...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
Sending mail to many recipients is a common practice amongst spammers. As a result, most mail providers have stricter rules around mail content to many recipients. It can be tough to distinguish your email from typical...
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Filed in: Rackspace Email, Filed in: Exchange
The following steps are required to setup an IMAP account on a Windows Mobile phone.1. Locate the Settings options from within your application menu2. Select Email + Accounts3.  Select Add an Account4. Select Other Account5...
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Sending person-to-person email is an integral part of our daily activities. But it’s getting harder to ensure the mail you send makes it to the Inbox of the people you intended. Stricter and more sophisticated spam filters flag...
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Filed in: Rackspace Email, Filed in: Exchange
The Cloud Office Administrative role (administrator), the role of a user who has no administrative privileges (email user), and the role the Rackspace Support team have distinct responsibilities. How does Fanatical...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
Rackspace provides a self-service Help Tool to assist you and your users with setting up mobile devices, email clients, and Microsoft Lync. You can log in to the Help Tool at [emailhelp.rackspace.com](https://emailhelp.rackspace...
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Filed in: Rackspace Email, Filed in: Exchange, Filed in: Microsoft Lync
To set up your email hosted by Rackspace on either your desktop email client (like Outlook or Mac Mail) or on your mobile device, you can perform the configuration with the help of our Email Help Tool or you can enter...
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Filed in: Rackspace Email, Filed in: Exchange
To complete the configuration of your Rackspace Email, your hosted implementation of Microsoft Exchange, or your hosted implementation of Microsoft Lync, you must set up DNS records. If incorrect DNS settings are associated with...
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Filed in: Rackspace Email, Filed in: Exchange, Filed in: Microsoft Lync
The following article will cover how to create an alias that can be used like a mailbox that will forward to another mailbox or to multiple mailboxes on a domain. Let's take a look at how to set this up: 1. First thing you'...
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You use the Domains section of the Cloud Office Control Panel to easily manage self-service migration, DNS settings, spam filtering rules, access rights, disclaimers, and archiving. ## Manage Domains From the **Manage...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
To add mailboxes, storage, or other add-ons to your email hosting, log in to the Cloud Office Control Panel, and complete the following steps: At the top of the page, click My Account at. In the Upgrade section, click...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
You can use the Cloud Office Control Panel to upgrade any Cloud Office service such as mailboxes, storage, and domains. The following articles provide instructions for upgrading your Email Hosting and SharePoint...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
From the Administrators section of the control panel, you can manage your administrators' access and activity. You can add multiple administrators with varying degrees of account access. There are Super, Standard, and...
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To view past invoices for your Cloud Office account, log into the control panel, and perform the following steps: At the top of the page, click My Account at the top of the page. In the Company Information section, click...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
Rackspace allows you to manage your DNS through our control panel while allowing you to keep your domain with your current hosting provider. Let's take a look at the following steps: Note: There is an annual fee of $5 for...
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Use the Company Information section of the Cloud Office Control Panel to manage company information, billing, and services. When needed, you can change your company phone number, address, credit card information, and...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
You use the My Account section of the Cloud Office Control Panel to directly update and manage your account, including billing info, company contacts, administrators, upgrades, and cancellations. Company and billing details...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
The Cloud Office Control Panel is an easy-to-use, unified tool that you can use to easily manage your mailboxes, applications, and Cloud Office account. Account administration - You can modify contact or billing information...
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Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
This article provides information about a known issue with Apple Mail and IMAP configurations, referred to as nested folders.  When Nested Folders occur, users will see multiple child subfolders labeled INBOX underneath the...
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What is Forced MX Routing? Typically used during an email migration to Rackspace, Forced MX Routing allows you to add your domain and all mailboxes to the Rackspace Email environment while still being able to send and receieve...
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Hosted Exchange

Sending mail to many recipients is a common practice amongst spammers. As a result, most mail providers have stricter rules around mail content to many recipients. It can be tough to distinguish your email from typical...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
Sending person-to-person email is an integral part of our daily activities. But it’s getting harder to ensure the mail you send makes it to the Inbox of the people you intended. Stricter and more sophisticated spam filters flag...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
CRAM-MD5 is a secure log-in method used by some mail clients to encrypt user credentials during SMTP requests. In recent years it has been largely replaced by technologies like SSL or TLS, which encrypt the entire mail connection...
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Filed in: Exchange, Filed in: Rackspace Email

Migrations

This article will demonstrate how to use the Self-Service Migration Tool provided in your Email Control Panel to copy email data from your previous provider to Rackspace Email and/or Microsoft Exchange. These steps show the use...
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Filed in: Rackspace Email, Filed in: Exchange
We offer a number of Email Migration services to our customers. This page outlines our services including any fees that may be associated with them. Our team of email migration experts are here to help you in case you have any...
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Filed in: Rackspace Email, Filed in: Exchange

Mobile Devices

This article provides instructions for setting up Mobile Sync for Rackspace Webmail on your iPhone, iPad, or iPod. Mobile Sync synchronizes your email, contacts, and calendar events in real time....
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If you are an Android mobile phone user, then you may sometimes experience problems sending outgoing email, and attempts to reconnect to the outgoing server result in the following error message: >`Unable to connect to email...
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Rackspace Email

Sending person-to-person email is an integral part of our daily activities. But it’s getting harder to ensure the mail you send makes it to the Inbox of the people you intended. Stricter and more sophisticated spam filters flag...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
This article explains how to recover a Rackspace Email mailbox that was deleted with the last 14 days. To recover a Rackspace Email mailbox, create a new mailbox using the same username as the recently deleted mailbox. You'll...
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You can enable Rackspace Email users to change their passwords without contacting an administrator. To do this, you must first enable mobile phone collection for your private label Webmail site. Then, you follow the steps in...
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When you create a company directory, users in the directory have access to up-to-date contact information for all users in the directory. Users can access the company directory information through Webmail, via the Contacts tab...
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You can enable or disable mobile phone collection in Webmail for a private label site. Mobile phone numbers that are collected are for use only with account security features such as forgotten password recovery and two-factor...
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You can recover the password for your Rackspace Email account by having our system send your phone a text message verifying your identity. This feature must be enabled by your site administrator, and you'll need to enter a mobile...
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Welcome to Rackspace Cloud Office! After you sign up for Rackspace Email services, the first thing you'll want to do is log in to your Cloud Office Control Panel. This article provides a brief overview of the control panel, which...
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Rackspace E-mail is Rackspace's home grown e-mail service. We manage the e-mail service so you don't have to. Below are a few helpful sections on how to get the most of your Rackspace e-mail experience.  Group Lists...
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How can I enable/disable Rackspace Webmail Chat on my private label site? You can prevent the chat link from displaying in your private label Webmail Site in your Rackspace Email Control Panel. For direct customers...
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Overview Rackspace Email has added the ability to add links to files stored in your Dropbox account in an email. Just click a button in the Compose window to launch an external window to the Dropbox file selector. If you...
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This article shows you how to set up your Rackspace Email account using your Thunderbird email client. Open Thunderbird. In the navigation pane, click Local Folders and under Create a new account, click Email....
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A catch-all addressreceives all email sent to invalid mailboxes at a user's domain and is sometimes used to avoid missing any emails to a domain. Note: Use this feature at your own risk. To add a catch-all address...
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Filed in: Rackspace Email, Filed in: Exchange
The following article will explore more about how to manage individual user spam settings and how to save your configuration. Take a look at the following steps:1. First thing we'll do is log into the Control Panel and...
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Filed in: Rackspace Email
CRAM-MD5 is a secure log-in method used by some mail clients to encrypt user credentials during SMTP requests. In recent years it has been largely replaced by technologies like SSL or TLS, which encrypt the entire mail connection...
49 Comments
Filed in: Exchange, Filed in: Rackspace Email
Sending mail to many recipients is a common practice amongst spammers. As a result, most mail providers have stricter rules around mail content to many recipients. It can be tough to distinguish your email from typical...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange

Server Management

As explained in [Set up Autodiscover](/knowledge_center/article/setup-autodiscover), autodiscover is a service that enables you to easily configure your email client using only your email address and password. It is the best way...
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Filed in: Rackspace Email, Filed in: Exchange

Support

To protect the email service and ensure a timely and reliable experience for customers, the Rackspace hosted email system limits the number of email messages that users can send in a day. Daily limits are applied over a rolling...
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Filed in: Rackspace Email, Filed in: Exchange

Uncategorized

If you are using Rackspace Email and are setting up your email software (for example, Microsoft Outlook or Mac Mail), you must indicate whether you want to receive email by using an IMAP or POP connection. IMAP is...
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Rackspace Email allows users to check and manage their email online through a Webmail interface. Webmail provides a full functional Calendar with the ability to manage Contacts as well as syncing them to your mobile device....
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Rackspace gives our users the flexibility to set their own Spam preferences to their liking. This includes editing and managing domain-wide spam settings, Safe list, Black List and the ability to override the spam filtering for...
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The following article will demonstrate how to create a Group List(s). A Group List(s) can be used to email a large quantity of people by assigning them to a parent email list. Let's take a look at how to set this up: First...
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Filed in: Rackspace Email
Rackspace gives our users the flexibility to set their own Spam preferences to their liking. This includes editing and managing domain-wide spam settings, Safe list, Black List and the ability to override the spam filtering for...
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In order to setup Webmail Mobile Sync with your Rackspace Email account on your mobile device, you'll need to add an Activesync or BlackBerry Enterprise Service (BES) license through the Cloud Office Control Panel. The following...
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Choose a style Copy the code Paste onto your site Standard Tall: 350px × 210px Username: Password: Remember me Rackspace Email and MS Exchange Hosting To use this style - select and...
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Our Bulk Email Policy is simple: Customers may not send email of similar content to more than 250 recipients. In our effort to make our email hosting services as reliable as possible, we must restrict our customers from...
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Add domain aliases for your domain or, if you are a reseller, for your customers.Resellers can create domain aliases for their customers. If you are a direct customer, however, and you want to create a domain alias, please...
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