Managed Operations: All Articles


Introduction Instant capacity, cost savings, and an easier way to manage applications—that was the promise of the cloud. But businesses are beginning to realize that in order to tap into the cloud’s real business value, they...
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Authors: Caleb Groom, Director, Product and Engineering Ryan Walker, DevOps Automation Engineer BK Box, Principal Engineer Introduction The flexibility of the cloud and the ability to create—or remove—a...
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- Getting Started -

When you're creating new Rackspace cloud resources it's important to understand what a region is and how to use regions effectively. What is a Region? A region is a collection of one or more data centers interconnected by a...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Sites, Filed in: Cloud Backup, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: RackConnect, Filed in: Cloud Queues, Filed in: Cloud Big Data, Filed in: Cloud Orchestration, Filed in: Auto Scale

Account Services

The Rackspace Cloud Terms of Service refer to standard and non-standard images.  This article provides more detail about those terms. Standard Images Standard images are all the base images supplied by Rackspace for...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Images, Filed in: RackConnect
To see how to create a ticket, watch our brief video on How to create a ticket. Once a ticket is created, it can be in one of the following four states depending on the work done on it. New In progress Pending your response...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Backup, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: Cloud Images
Please click here to view The Rackspace Cloud Terms of Service. Please click here to view the Mail Hosting Services Terms of Service.
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Filed in: Cloud Office, Filed in: Email Archiving, Filed in: Cloud Drive, Filed in: Exchange, Filed in: Rackspace Email, Filed in: Sharepoint, Filed in: Cloud Hosting, Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Backup, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Rackspace Private Cloud, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: RackConnect
Our Service Level Agreement for Cloud Servers, Cloud Sites, and Cloud Files can be found at http://www.rackspace.com/cloud/legal/sla/.
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Backup, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: Cloud Images

Billing

Get quick answers to common questions about Rackspace Cloud Billing. General How am I billed for Rackspace services? How can I estimate my monthly bill? Can I pay in advance? Account information...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Sites, Filed in: Cloud Monitoring, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: Cloud Queues

FAQ

Cloud Images Where is the documentation? What is Cloud Images and how does it relate to Glance? What does Cloud Images expose, exactly? Why are the Glance operations being exposed? What kind of new...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Images

Managed Operations

The information in this article is intended for Legacy Managed Cloud Service Level and Managed Operations - SysOps Service Level customers and is only applicable when using the API. Rackspace customers can use post-build...
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Depending on your Support Service Level for Rackspace Public Cloud, you have one of the following upgrade options: Upgrade from the Managed Infrastructure service level to the Managed Ops: SysOps service level or the...
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Standard images are images supplied by Rackspace and supported for your Rackspace Cloud account's type and service level.  The distinction between standard and non-standard images is described in detail in the Knowledge...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Images, Filed in: RackConnect
Managed Operations for Windows 2012 Servers includes resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support, Rackspace provides support for specific software...
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Filed in: Cloud Servers, Filed in: Managed Operations
What does it mean to have a Rackspace Managed Operations account?A Rackspace Managed Operations account extends the managed support level from our Managed Hosting offering into our Cloud offering. This offer provides an...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Databases
Managed Operations provides support beyond Managed Infrastructure, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support,...
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Filed in: Cloud Servers, Filed in: Managed Operations
Managed Operations provides support beyond Managed Infrastructure, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support...
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Filed in: Cloud Servers, Filed in: Managed Operations
All Windows patches for cloud servers within the Rackspace Managed Operations service level are released by Microsoft to the public on the second Tuesday of every month (known as Patch Tuesday). Rackspace tests these patches...
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Filed in: Cloud Servers, Filed in: Managed Operations
Linux patching comes directly from vendors or distribution communities. The exception is Red Hat Enterprise Linux, which feeds updates through a data center specific proxy server. The proxy's authoritative data is the Managed Red...
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Filed in: Cloud Servers, Filed in: Managed Operations

Monitoring and Troubleshooting

Rackspace Cloud Feeds is a service that accepts and validates event notifications from other Rackspace Cloud services, and presents the data to you in a standardized way that is easy to interpret.This article provides the...
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Filed in: Cloud Hosting, Filed in: Managed Operations

Security

EXECUTIVE SUMMARY Enterprises continue to adopt cloud, focus on security. In early 2012, Alert Logic launched the first in a series of reports on cloud security, with the goal of creating the IT industry’s first assessment of...
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Filed in: Cloud Hosting, Filed in: Managed Operations

Server Images

Cloud Images Where is the documentation? What is Cloud Images and how does it relate to Glance? What does Cloud Images expose, exactly? Why are the Glance operations being exposed? What kind of new...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Images

Server Management

As our cloud infrastructure continues to grow, Rackspace is implementing two new blocks of IPv4 addresses in our ServiceNet network.  With this new expansion, we will be able to add over 1,000,000 new IP addresses to support...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Load Balancers, Filed in: RackConnect

Sharepoint

Below is a list of frequently asked questions related to Rackspace Services For SharePoint. How do I create a Windows Cloud Server with SharePoint? From within your Rackspace Cloud Control Panel, follow the standard process to...
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Filed in: Cloud Servers, Filed in: Managed Operations
Overview Rackspace offers Cloud Servers images that include SharePoint and SQL Server pre-installed. These images have been specifically designed to meet the needs of SharePoint users who are interested in easily...
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Filed in: Cloud Servers, Filed in: Managed Operations

SSL

Rackspace provides a tool for generating a certificate signing request, or CSR. This tool, the CSR Generator, shows you what CSRs you currently have and lets you create new CSRs with a simple form. Once you have entered your...
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Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Load Balancers