Exchange: All Articles


- Getting Started -

Public folders are a feature of Microsoft Exchange that are used to share information with others within your organization.  Public folder administrators can set privileges for users to access a folder, or the folder can be...
0 Comments
Filed in: Exchange
What is Split Domain Routing? Split Domain Routing (SDR) allows you to have a single domain's mailboxes distributed between our system and an external system, working together as though they were in one environment. This is...
1 Comment
Filed in: Rackspace Email, Filed in: Exchange

Account Services

Please click here to view The Rackspace Cloud Terms of Service. Please click here to view the Mail Hosting Services Terms of Service.
0 Comments
Filed in: Cloud Office, Filed in: Email Archiving, Filed in: Cloud Drive, Filed in: Exchange, Filed in: Rackspace Email, Filed in: Sharepoint, Filed in: Cloud Hosting, Filed in: Cloud Servers, Filed in: Managed Operations, Filed in: Cloud Backup, Filed in: Cloud Monitoring, Filed in: Cloud Sites, Filed in: Cloud Files, Filed in: Cloud Load Balancers, Filed in: Rackspace Private Cloud, Filed in: Cloud Databases, Filed in: Cloud Block Storage, Filed in: RackConnect
The following article will demonstrate how to add, disable, and delete an administrator through the Cloud Office Control Panel. An email administrator can contact support, add mailboxes, unlock accounts, etc. You can also set...
0 Comments
Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange

Cloud Office

The Cloud Office Control Panel is an easy-to-use, unified tool that you can use to easily manage your mailboxes, applications, and Cloud Office account. Account administration - You can modify contact or billing information...
0 Comments
Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
Welcome to Rackspace Cloud Office Control Panel! After you sign up for Microsoft Exchanges services through Rackspace, the first thing you'll want to do is log in to your Cloud Office Control Panel. This article provides a brief...
0 Comments
Filed in: Exchange
The following article will show you how to add a single Microsoft Exchange mailbox, or multiple Exchange boxes using a .CSV file. Let's take a look at the steps to get you going:  Log in to the control panel at cp....
0 Comments
Filed in: Exchange
The following article will demonstrate how to create a Contact with Microsoft Exchange. A Contact can be used to create an alias that will forward to a mailbox hosted outside of your domain like Gmail or Yahoo. Let's take a look...
0 Comments
Filed in: Exchange
The following article will demonstrate how to setup a Distribution List with Microsoft Exchange. A Distribution List can be used to add members of your domain (and contacts) to one exclusive email address. When an email is sent...
0 Comments
Filed in: Exchange
Sending mail to many recipients is a common practice amongst spammers. As a result, most mail providers have stricter rules around mail content to many recipients. It can be tough to distinguish your email from typical...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
We provide our customers with a Private Label version of MigrationWiz. This means that many features that are present in the Full Version of MigrationWiz are not readily available. You may use the Full Version if you choose to....
0 Comments
Filed in: Exchange
Sending person-to-person email is an integral part of our daily activities. But it’s getting harder to ensure the mail you send makes it to the Inbox of the people you intended. Stricter and more sophisticated spam filters flag...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
Rackspace provides a self-service Help Tool to assist you and your users with setting up mobile devices, email clients, and Microsoft Lync. You can log in to the Help Tool at [emailhelp.rackspace.com](https://emailhelp.rackspace...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange, Filed in: Microsoft Lync
Systems Requirements Functional level of domain controller and Active Directory Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 R1 & R2 Important notes: The Directory Sync service must...
0 Comments
Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
To set up your email hosted by Rackspace on either your desktop email client (like Outlook or Mac Mail) or on your mobile device, you can perform the configuration with the help of our Email Help Tool or you can enter...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
To complete the configuration of your Rackspace Email, your hosted implementation of Microsoft Exchange, or your hosted implementation of Microsoft Lync, you must set up DNS records. If incorrect DNS settings are associated with...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange, Filed in: Microsoft Lync
You use the Domains section of the Cloud Office Control Panel to easily manage self-service migration, DNS settings, spam filtering rules, access rights, disclaimers, and archiving. ## Manage Domains From the **Manage...
0 Comments
Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
To add mailboxes, storage, or other add-ons to your email hosting, log in to the Cloud Office Control Panel, and complete the following steps: At the top of the page, click My Account at. In the Upgrade section, click...
0 Comments
Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
The Cloud Office Administrative role (administrator), the role of a user who has no administrative privileges (email user), and the role the Rackspace Support team have distinct responsibilities. How does Fanatical...
0 Comments
Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
You can use the Cloud Office Control Panel to upgrade any Cloud Office service such as mailboxes, storage, and domains. The following articles provide instructions for upgrading your Email Hosting and SharePoint...
0 Comments
Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
From the Administrators section of the control panel, you can manage your administrators' access and activity. You can add multiple administrators with varying degrees of account access. There are Super, Standard, and...
0 Comments
Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange, Filed in: Sharepoint
To view past invoices for your Cloud Office account, log into the control panel, and perform the following steps: At the top of the page, click My Account at the top of the page. In the Company Information section, click...
0 Comments
Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
Use the Company Information section of the Cloud Office Control Panel to manage company information, billing, and services. When needed, you can change your company phone number, address, credit card information, and...
0 Comments
Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
You use the My Account section of the Cloud Office Control Panel to directly update and manage your account, including billing info, company contacts, administrators, upgrades, and cancellations. Company and billing details...
0 Comments
Filed in: Microsoft Lync, Filed in: Rackspace Email, Filed in: Exchange
This article provides links to instructions for setting up email clients and mobile devices for your Microsoft Exchange email account. Help Tool Our Help Tool can guide you through the setup process, providing...
1 Comment
Filed in: Exchange

Hosted Exchange

The following article below will get your Microsoft Exchange 2007 email account setup on your Android Device using the Activesync technology. Let's take a look at the following steps below to get you going: Note: The following...
0 Comments
Filed in: Exchange
The following article will help you setup your Microsoft Exchange 2013 email account with Mac Mail. Let's take a look at the steps below to get you going: Note: Exchange 2013 only runs with the 10.6 or Above OS (...
0 Comments
Filed in: Exchange
Microsoft Exchange allows users to access and manage their email online through the Outlook Web Access (OWA) interface. OWA provides a full functional Calendar with the ability to manage Contacts. OWA also allows users to to...
0 Comments
Filed in: Exchange
The following steps are required to configure Microsoft Exchange 2013 on most Android phones/tablets: Note: The administrator of your account will need to add ActiveSync to your email throught their Administrative Control...
0 Comments
Filed in: Exchange
The following steps are required to configure Microsoft Exchange 2013 on a Blackberry 10 Phone: 1.  Locate the Settings options from within your home menu. 2. Select Accounts. 3. Select Advanced...
0 Comments
Filed in: Exchange
The following steps are required to configure Microsoft Exchange Activesync on a Windows Phone: 1. Locate the Settings options from within your application menu. 2. Select Email + Accounts. 3. Select Add...
0 Comments
Filed in: Exchange
Use the following steps to set up your Microsoft Exchange 2013 Mailbox with your Outlook 2011 email client. 1. Open Outlook. 2. In the Outlook drop-down menu, select Preferences. 3. In the Outlook Preferences menu,...
0 Comments
Filed in: Exchange
Rackspace gives our users the flexibility to set their own Spam preferences to their liking. This includes editing and managing domain-wide spam settings, Safe list, Black List and the ability to override the spam filtering for...
0 Comments
Filed in: Exchange
This article describes how to configure an Exchange 2013 account on your Apple iOS device.  The administrator of your account must verify that an ActiveSync license is attached in your account via the Cloud Control Panel....
0 Comments
Filed in: Exchange
The following guide will give you a rundown on Rackspace's spam prevention system, and spam settings to help you keep your data safe and secure.   Spam Protection Virus Protection Bulk Email Policy...
0 Comments
Filed in: Exchange
Use the following steps to set up your Microsoft Exchange 2013 mailbox with your Outlook 2013 email client. 1. Click the Windows Start button, select Control Panel, and then click Mail (32-bit). Note: Depending on the...
0 Comments
Filed in: Exchange
Sending mail to many recipients is a common practice amongst spammers. As a result, most mail providers have stricter rules around mail content to many recipients. It can be tough to distinguish your email from typical...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
Use the following steps to set up your Microsoft Exchange 2013 mailbox with your Outlook 2010 email client. 1. Click the Windows Start button, select Control Panel, and then click Mail (32-bit). Note: Depending on the...
0 Comments
Filed in: Exchange
Use the following steps to set up your Microsoft Exchange 2013 mailbox with your Outlook 2007 email client. 1.Click the Windows Start button, select Control Panel, and then click Mail (32-bit). Note: Depending on the...
0 Comments
Filed in: Exchange
Use the procedure in this article to configure a Microsoft Exchange 2010 account on your Apple iOS device. The administrator of your account must add an ActiveSync license to your mailbox through the [Administrative Control Panel...
0 Comments
Filed in: Exchange
The following article will help you setup your Microsoft Exchange 2010 email account with Microsoft Entourage. Let's take a look at the steps below to get you going:  Note: Microsoft Exchange 2010 requires Entourage...
0 Comments
Filed in: Exchange
Sending person-to-person email is an integral part of our daily activities. But it’s getting harder to ensure the mail you send makes it to the Inbox of the people you intended. Stricter and more sophisticated spam filters flag...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
The following article shows you how to set up your Microsoft Exchange 2010 email account with Mac Mail. Note: Exchange 2010 runs only on Mac OS X version 10.6 or later. If you're unsure about which OS X version you're running...
0 Comments
Filed in: Exchange
Today we are going to setup your new Android phone with your Exchange 2010 email account! (Note: The administrator of your account will need to add ActiveSync to your email throught their Administrative Control Panel) 1....
0 Comments
Filed in: Exchange
The following article will get your Microsoft Exchange 2010 mailbox set up with your Microsoft Outlook 2007 email client. The steps below will get you started:  1. Click the Windows Start button, select Control Panel...
0 Comments
Filed in: Exchange
Complete the following steps to set up your Microsoft Exchange 2007 Mailbox with Microsoft Outlook 2013.  1. Obtain the server settings for your email account by logging in to the User Control Panel (https://admin....
0 Comments
Filed in: Exchange
The following article will get your Microsoft Exchange 2010 Mailbox set up with your Microsoft Outlook 2010 email client. Let's take a look at the instructions below: 1. Click the Windows Start button, select Control Panel,...
11 Comments
Filed in: Exchange
You can allow non-Exchange users on your domain to view your calendar in their Webmail interface. Follow the steps in this article to share your Exchange calendar with a non-Exchange user. 1. Log in to the [User Control Panel...
0 Comments
Filed in: Exchange
This article will assist you with getting Microsoft Outlook 2013 set up with Microsoft Exchange 2010. 1. Open the side charms by moving your mouse to the top right of the screen. Then click Search. Search for Mail then...
0 Comments
Filed in: Exchange
The following article will get your Microsoft Exchange 2010 Mailbox setup with your Microsoft Outlook 2011 email client: 1. Open Outlook and from the Outlook drop-down menu, select Preferences. In the Outlook Preferences...
0 Comments
Filed in: Exchange
Outlook 2010 and 2013 have a feature called Cached Exchange Mode that keeps a copy of your email on your computer. The copy is faster for Outlook to load and search, and you can access it when your computer is not connected to...
0 Comments
Filed in: Exchange
On December 17, 2014, Rackspace is making public folders available for Hosted Exchange 2013 and improving the folder administration in the Cloud Office Control Panel. Limited Admin control panel users now have access to the new...
0 Comments
Filed in: Exchange
 ActiveSync devices are unique based on device and provider. You will need the information provided in the User Control Panel to set up Exchange on an ActiveSync device: 1. Log into your User Control Panel. 2. Under...
0 Comments
Filed in: Exchange
When you create a distribution list in Hosted Microsoft Exchange, you are creating a group email address. When someone sends an email to that email address, the email is automatically sent to all the members of the distribution...
0 Comments
Filed in: Exchange
CRAM-MD5 is a secure log-in method used by some mail clients to encrypt user credentials during SMTP requests. In recent years it has been largely replaced by technologies like SSL or TLS, which encrypt the entire mail connection...
49 Comments
Filed in: Exchange, Filed in: Rackspace Email
Ready to set up your Microsoft Exchange 2007 mailbox with Microsoft Outlook 2010? The following steps will get you going. First thing you'll want to do is log into your User Control Panel (cp.rackspace.com/usercp) and...
0 Comments
Filed in: Exchange
The following article will demonstrate how to set up your Microsoft Exchange 2007 email account with Microsoft Outlook 2011.  1. First thing you'll want to do is login to your usercp (cp.rackspace.com/usercp) and...
0 Comments
Filed in: Exchange
The following article will help you setup your Microsoft Exchange 2007 email account with Mac Mail. Let's take a look at the steps below to get you going: Note: Exchange 2007 only runs with on the 10.6 or...
0 Comments
Filed in: Exchange
Entourage 2008 users who prefer the EWS version (Exchange Web Services Edition) will be glad to know Rackspace has the setup guide for you to get you up and running. Let's take a look at the following steps below to get you going...
0 Comments
Filed in: Exchange
Rackspace offers a Hosted Exchange solution for users who require a collaborative solution for their business/organization.  Lists Outlook Web App (OWA)   Lists Lists, or Exchange Distribution Lists, are a great...
0 Comments
Filed in: Exchange
The following steps are required to configure Microsoft Exchange 2007 ActiveSync on a Blackberry 10 Phone: 1. After your administrator has purchased an Activesync license and assigned it to your mailbox, you'll want to log...
0 Comments
Filed in: Exchange
The following article will get your Microsoft Exchange 2007 Mailbox setup with your Outlook 2010 email client:  1. First thing you'll want to do is log into your User Control Panel (cp.rackspace.com/usercp) and select the...
0 Comments
Filed in: Exchange
The following steps are required to configure Microsoft Exchange 2010 ActiveSync on a Blackberry 10 Phone: 1.  After your administrator has purchased an Activesync License and assigned it to your email address, locate the...
6 Comments
Filed in: Exchange
The following article shows you how to set up your Microsoft Exchange 2007 email account with Mac Mail. Note: Exchange 2007 runs only on Mac OS X version 10.6 or later. If you're unsure about which OS X version you're running...
0 Comments
Filed in: Exchange
The following steps are required to configure Microsoft Exchange Activesync on a Windows Phone: 1. Locate the Settings options from within your application menu. 2. Select Email + Accounts. 3. Select Add an...
0 Comments
Filed in: Exchange
Exchange only allows internal addresses for email forwarding and distribution lists. To use an external address for either of these functions, it must be set up as a contact. A contact is simply an Exchange alias that...
0 Comments
Filed in: Exchange
The following article below will get your Microsoft Exchange email account setup on your iPhone using the Activesync technology. Let's take a look at the steps below to get you going:  Note: Your device...
0 Comments
Filed in: Exchange
The following article will demonstrate how to setup the BlackBerry Enterprise Service (BES) with your Microsoft Exchange email account on your mobile device. Let's take a look at the guide below:  Note: A BES data...
8 Comments
Filed in: Exchange
The Following Article will guide you through using our Simple Email setup tool located in Outlook Web Access (OWA.) to setup your Outlook email client with Exchange 2010. Let's take a look and get started: 1. First thing...
0 Comments
Filed in: Exchange
The Following Article will guide you through using our Simple Email setup tool in Outlook Web Access (OWA.) to setup your iPhone. Let's take a look and get started: Note: The following guide applies to customer on a Microsoft...
2 Comments
Filed in: Exchange
The following article will demonstrate how to transfer your current Microsoft Exchange data (Email, Calendar Data, Contacts, Tasks, and Notes) into your new Rackspace Microsoft Exchange account. Let's take at look at the...
0 Comments
Filed in: Exchange

Migrations

The following article will demonstrate how to transfer your current IMAP or POP Data into your new Rackspace Microsoft Exchange account. Let's take at look at the procedure below: IMAP To Exchange Pop To Exchange...
0 Comments
Filed in: Exchange
We offer a number of Email Migration services to our customers. This page outlines our services including any fees that may be associated with them. Our team of email migration experts are here to help you in case you have any...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
This article will demonstrate how to use the Self-Service Migration Tool provided in your Email Control Panel to copy email data from your previous provider to Rackspace Email and/or Microsoft Exchange. These steps show the use...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange

Mobile Devices

To set up your Microsoft Exchange email account on your mobile device, you need to add an ActiveSync or BlackBerry Enterprise Service (BES) license through the Cloud Office Control Panel. Perform the steps in this article to add...
0 Comments
Filed in: Exchange
Service books determine which services are available on your BlackBerry® device.  At times, the service books become corrupt and will cause the Blackberry Enterprise Server (BES) to fail upon synchronizing updates of PIM...
0 Comments
Filed in: Exchange

Rackspace Email

Sending mail to many recipients is a common practice amongst spammers. As a result, most mail providers have stricter rules around mail content to many recipients. It can be tough to distinguish your email from typical...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
Sending person-to-person email is an integral part of our daily activities. But it’s getting harder to ensure the mail you send makes it to the Inbox of the people you intended. Stricter and more sophisticated spam filters flag...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange
CRAM-MD5 is a secure log-in method used by some mail clients to encrypt user credentials during SMTP requests. In recent years it has been largely replaced by technologies like SSL or TLS, which encrypt the entire mail connection...
49 Comments
Filed in: Exchange, Filed in: Rackspace Email
You can transfer a domain's email services from one account to another without starting a ticket or coordinating with Rackspace Support and Account Management. Use the following steps to accomplish this task through your control...
0 Comments
Filed in: Exchange
A catch-all addressreceives all email sent to invalid mailboxes at a user's domain and is sometimes used to avoid missing any emails to a domain. Note: Use this feature at your own risk. To add a catch-all address...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange

Server Management

As explained in [Set up Autodiscover](/knowledge_center/article/setup-autodiscover), autodiscover is a service that enables you to easily configure your email client using only your email address and password. It is the best way...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange

Support

To protect the email service and ensure a timely and reliable experience for customers, the Rackspace hosted email system limits the number of email messages that users can send in a day. Daily limits are applied over a rolling...
0 Comments
Filed in: Rackspace Email, Filed in: Exchange

Windows Tools

Deciding how much bandwidth is required for your Rackspace Hosted Lync deployment requires a review of your general communications infrastructure. Several factors can influence how much bandwidth you need.You can use Lync in...
0 Comments
Filed in: Exchange