Cloud Sites: All Articles


- Getting Started -

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.Email Antivirus ProcessOur antivirus system scans all inbound and...
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Note: This article refers to a feature that is no longer available for Cloud Sites. It is provided for legacy support only. Email sent to you from domains, email addresses, and IP addresses on your blacklist are blocked and...
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Note: This article refers to a feature that is no longer available for Cloud Sites. It is provided for legacy support only. Basic spam filtering is set up and enabled for all of your email accounts through Cloud Sites. If the...
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  This first guide will help familiarize you with the Rackspace Cloud Control Panel.  Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by...
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For any domain that is registered with or transferred to The Rackspace Cloud, we will automatically notify you as the expiration date for your domain name nears. The notices will be sent to the email address listed under the...
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When you're creating new Rackspace cloud resources it's important to understand what a region is and how to use regions effectively. What is a Region? A region is a collection of one or more data centers interconnected by a...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.This guide will prepare you...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. --Make sure the email account has already been created in...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel. Now that you are familiar...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.Hello and welcome to the...
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Note: This article refers to a feature that is no longer available for Cloud Sites. It is provided for legacy support only. Set up IMAP access on your iPhone To set up your iPhone for IMAP, perform the following steps...
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Note: This article refers to a feature that is no longer available for Cloud Sites. It is provided for legacy support only. For instructions on setting up a POP or IMAP account in Outlook 2000, see the Setting Up Microsoft®...
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When you create or change an account or FTP password on Rackspace Cloud Sites you will need to adhere to the following requirements:Passwords must contain at least eight characters.The password must contain a mixture of upper and...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. See the following PDF documentation: Setting Up Mozilla...
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Note: This article refers to a feature that is no longer available for Cloud Sites. This article exists for legacy support only. Although we no longer offer free email service with Cloud Sites, you can connect to a mail service...
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Note: This article refers to a feature that is no longer available for Cloud Sites. This article exists for legacy support only. For instructions on setting up your email account in Windows Mail, see the following PDF...
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Building an e-commerce solution using Cloud SitesCloud Sites is designed to provide an elastic web-hosting environment.  This capability can allow an e-commerce merchant to properly handle the high-volume shopping season...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.This article will show you...
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Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites from the menu....
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. A catchall address is a designated mailbox where any email...
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Note: This article refers to a feature that is no longer available for Cloud Sites. It is provided for legacy support only. You can access a mobile version of the webmail client by going to mail.emailsrvr.com/mobile. You...
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Note: This article refers to a feature that is no longer available for Cloud Sites. This article exists for legacy support only. Set up ChatterEmail on your Treo for the first time If you have not loaded ChatterEmail on...
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Account Services

Please click here to view The Rackspace Cloud Terms of Service. Please click here to view the Mail Hosting Services Terms of Service.
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Previously, if billing for your account failed, a message would be displayed when you logged in to the Cloud Sites Control Panel. The message stated that there was an issue billing your account and to contact our Cloud Billing...
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Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites from the menu....
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel. Now that you are familiar...
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Our Service Level Agreement for Cloud Servers, Cloud Sites, and Cloud Files can be found at http://www.rackspace.com/cloud/legal/sla/.
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. After logging in to...
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You can find a copy of our AUP here.
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To see how to create a Rackspace support ticket, watch a brief video. After you create a support ticket, it can have one of the following statuses, depending on the work done on it: New In progress Pending your...
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A Cloud Sites sub-account, also called a client, provides access to a white label control panel. A white label control panel provides all of the functionality needed for your clients' web hosting accounts. The sub-account owner...
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A Cloud Billing Specialist can help you with account billing questions. The Billing Team may be reached directly by phone at 1-877-934-0410 between the hours of 8:00 am and 5:00 pm CT, Monday through Friday.
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Apache

Some web sites dynamically download and display data from a remote site by using an fopen() call with a URL specified. This is highly inefficient and leads to large consumption of Compute Cycles. To resolve this, set up a simple...
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If you find that there is a MIME type that is not defined on your Linux/Apache based site, you can define it via your .htaccess file. You add the following code: AddType MIMETYPE .extension For example, to add the MIME...
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To add an additional extension or change the mime type for an extension, use the following code: <configuration> <system.webServer> <staticContent> <remove fileExtension="....
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You can change the default index file for your site on Windows IIS by using a web.config file with the following code: <configuration> <system.webServer> <defaultDocument> <...
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This article is an expansion of an existing article regarding basic SMTP authentication with PHP, which can be found here. Within the Cloud Sites environment, it is possible to craft an HTML formatted email message for...
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Backups

NOTE: This article is written for our Cloud Sites Cloud Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Cloud...
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UpdraftPlus is a WordPress plugin that gives users the ability to automatically back up their sites to Cloud Files. UpdraftPlus saves the backup files as standard (non-proprietary) zip files and the database into an ordinary SQL...
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Billing

NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Get quick answers to common questions about Rackspace billing. General How am I billed for Rackspace services? How can I estimate my monthly bill? Can I pay in advance? Account information How do...
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As of September 2013, a sub-set of customer accounts were not being billed for actual usage in comparison to their pre-selected MSSQL storage allocations. As a result, some accounts have been identified as consuming MSSQL usage...
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Caching

This article provides methods for bypassing the cache when delivering content from your website. You might want to bypass the cache if you don't want your image delivery to be accelerated or if you want to force a freshness check...
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W3 Total Cache is a plugin that enables you to store cached versions of your dynamic PHP pages during the [Wordpress installation](http://www.rackspace.com/cloud/sites/web-hosting/wordpress/) process. Because W3 Total Cache...
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The Cloud Sites load-balancing layer provides caching services for the following media filename extensions:.png.gif.jpg.jpeg.ico.wav.mp3.wma.mpg.flv.mpeg.js.css.mp4.swfFiles will stay in cache for a maximum of 15 minutes,...
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We will be introducing an op-code cache on our PHP based web nodes. Normally, PHP files have to be read and parsed for each request before they are executed. This processing time gets longer the more complex your site is. The...
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When content is being served from your Cloud Sites websites, you might occasionally receive the Connection timed out - please try again error message. This article explains the causes of the error, provides steps that...
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Cloud Office

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. If you would like to learn more about the differences between...
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Configuration

What is happening? Cloud Sites is adding MariaDB 10 as a database option. While it is a different engine, it is fully compatible with MySQL's connections and syntax. This upgrade is an effort to keep Cloud Sites up-to-...
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Content Management Systems

Gallery 2 OptimizationGallery, the open source web based photo album organizer, offers you an easy way to manage your photos on your website. This article will explain how to configure Gallery 2 to deliver content more...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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WP Super Cache is an available plugin for Wordpress installations to store cached versions of your dynamic PHP pages. Installing WP Super Cache can also reduce the number of compute cycles used by a site since it reduces the load...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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WordPress Multisite, which prior to version 3.0 of WordPress was known as WordPress MultiUser (MU), enables you to manage multiple WordPress sites from a single networked WordPress control panel. All of these sites use the same...
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When adding the website, please ensure the website is created under yourself or the company and not a client in your control panel; you should select You (Account Name) from the drop-down menu when creating new DotNetNuke site....
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This video is a quick walkthrough of the one-click process for adding WordPress to CloudSites.  If you would rather install Wordpress manually, see our article on Installing WordPress on Cloud Sites.   Frequently...
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This article will show you how to install OSCommerce version 2.2 onto your site with The Rackspace Cloud. Please note that this article assumes you have already selected either PHP4 or PHP5 as your default technology, you have...
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Note:  We've had reports of problems using Magento with Cloud Sites.  We cannot provide support for Magento on Cloud Sites so we do not recommend using it at this time.  This article is made available for archival...
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Note:  We've had reports of problems using Magento with Cloud Sites.  We cannot provide support for Magento on Cloud Sites so we do not recommend using it at this time.  This article is made available for archival...
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Content Management Systems

The Cloud Sites hosting environment supports both unauthenticated (phpmail) and authenticated (SMTP) email messages generated by your websites and sent by the web server. Because unauthenticated phpmail is often flagged as spam...
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Many Rackspace Manager Cloud customers already use the power of the open cloud to support their Magento Community Edition deployments, and many more utilize the Rackspace Hybrid Cloud offering for their Magento Enterprise edition...
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This video is a quick walkthrough of the one-click process for adding WordPress to CloudSites.  If you would rather install Wordpress manually, see our article on Installing WordPress on Cloud Sites.   Frequently...
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Control Panel Software

Follow the steps in this article to retrieve a previously generated certificate signing request (CSR). Contents Requirements Instructions Tips   **Note:** If you have not yet...
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Databases

Cloud Databases is part of the Cloud Control Panel. One of the advantages of Cloud Databases is that it makes it easier to provision your MySQL instance, add databases, and effectively manage your users. This also includes the...
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DNS

Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.The Rackspace Cloud...
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You can set up domains with any extension, but only the following ones can be purchased or transferred to Cloud Sites at this time: .com .org .net .co.uk Though they can be registered in the control panel, all .uk...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.This article provides a quick...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel. This guide will...
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The company who serves as your domain registrar is responsible for managing your domain registration records. Your domain registrar is often the company who sold you your domain name. Register.com, GoDaddy, and TuCows are...
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You can use the following methods to set up your domain name to work with your Cloud Sites web hosting account: Registering a domain name through the control panel Transferring the registrar of an existing domain name...
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One of the greatest conveniences of Rackspace Cloud Sites is automatic DNS provisioning when you add a new domain through your Control Panel. But what if you're hosting your DNS externally to Rackspace? How will you update your...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel or by navigating to http...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.We've already discuss how to...
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When you transfer your .uk domain into a new registrar, you must ensure that the Internet Provider Security (IPS) tag points to the correct place before you begin the transfer process. If you are transferring your domain...
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FAQ

What is changing? Cloud Sites is upgrading ASP.NET 4.0 IIS clusters to ASP.NET 4.5.2 and ASP.NET 3.x clusters to 3.5.1 SP1. We are upgrading because some installed versions of ASP.NET are reaching their support...
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FTP

In order to protect the performance of the Rackspace Cloud Sites shared platform and to serve a large user base, the maximum number of client connections allowed for a single FTP user is ten (10).You might have run afoul of this...
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In the UNIX and Linux file systems, the names of hidden files are preceded by a period (such as .htaccess and .htpasswd). Fileman and many FTP applications do not display such hidden files by default. Use the following...
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This article contains examples of a few common administrative tasks that you an perform on your Cloud Site running a Microsoft SQL Server database.First you will want to connect to your MS SQL Server database using the...
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No, FTP bandwidth does not count against your monthly transfer.
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Now available for Cloud Sites - Microsoft SQL Server 2012!Read on to learn the process of migrating your current Cloud Sites running Microsoft SQL Server 2008™ (MSSQL 2008) to begin running on a Microsoft SQL Server 2012™...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel. Now that you have...
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Now available in Cloud Sites - MySQL 5.1!   Read on to learn the process of migrating your current Cloud Sites running MySQL 5.0 to begin running on a MySQL 5.1 database.   Migrating your sites to a newer version...
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The Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and mysql databases. All backups are stored on your Rackspace Cloud Files account. The backups are done on a site-...
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Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites from the menu....
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When content is being served from your Cloud Sites websites, you might occasionally receive the Connection timed out - please try again error message. This article explains the causes of the error, provides steps that...
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MySQL supports several different types of Table Engines also known as "Table Types". A database can have its tables being a mix of different table engine types or all of the same type. Here is more information on each of the...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel. In this article, we will...
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 Cloud Sites currently supports the following versions of the software: TechnologyVersions SupportedLinuxPHP5.3 and 5.4Apache2.2MySQL5.0, 5.1WindowsASP.NET2.0, 3.5 SP1, 4.0, and 4.5Windows Server2008, 2008 R2IIS7.0, 7....
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General

For many Joomla CMS installs, customers need to turn off the “Magic Quotes” option in PHP 5.3. (In PHP 5.4, this feature was removed (http://php.net/manual/en/security.magicquotes.php)). Insert the following code into the ....
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IIS and ASP.NET

The Rackspace Cloud provisions IIS sites in “Integrated Mode.” Running sites in Integrated Mode enhances application performance. However, if you encounter an issue with your ASP.NET site, please review the following potential...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.In this article we're going...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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To view server configuration information and what is installed on an IIS system using ASP Classic, you must access an ASP Information file. Following is an example of an ASP Information file: An ASP Information file is...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.  In this guide we...
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By default some scripts will attempt to retrieve the IP address of a visitor using the REMOTE_ADDR HTTP header. Due to the nature of our environment your script may receive the IP of one of our load balancers, rather than the IP...
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For information about preventing browser caching for classic ASP sites, see the following article: http://www.devx.com/vb2themax/Tip/18635
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The Rackspace Cloud Sites product used to give customers the ability to set up a hosting environment in which customers serve Windows/IIS applications from a Linux/PHP based site and vice versa. Cloud Sites removed this ability...
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You can redirect a subdomain to a subdirectory by using ASP or ASP.net code.When the requests are redirected using an ASP file, the URL in browser for redirected domains will show the correct domain name and the directory name...
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You can enable detailed error messages for your classic ASP site on Windows IIS by using a web.config file with the following code. Note: This code is useful in diagnosing issues with a site, but for security reasons should be...
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To add an additional extension or change the mime type for an extension, use the following code: <configuration> <system.webServer> <staticContent> <remove fileExtension="....
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These are sample connection strings for MSSQL Server 2005, MSSQL Server 2008, and MySQL from ASP or ASP.NET.Contents1 Important Note2 Microsoft SQL 2005 & 20082.1 SQL Native Client2.2 SQLNCLI2.3 SQLOLEDB3 MySQL3.1 ODBC//...
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You can enable custom error messages for your ASP.NET application on Windows IIS by using a web.config file with a customErrors setting configured. For security purposes and coding best practices, set the customErrors mode to...
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These are sample connection strings for MSSQL Server 2005, MSSQL Server 2008, and MySQL from ASP or ASP.NET.Contents1 Important Note2 Microsoft SQL 2005 & 20082.1 SQL Native Client2.2 SQLNCLI2.3 SQLOLEDB3 MySQL3.1 ODBC//...
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Adding impersonation to your site allows the web server process to run as your primary File Transfer Protocol (FTP) user. This means that it has permission to write to your files, create files, create folders, and perform...
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Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. There are two...
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The version of MySQL installed on Cloud Sites that use Windows technology is currently MySQL Connector Version 5.2.5.  If your .NET application requires a later version of MySQL, you can perform what's called a bin deploy,...
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In order to do this 2 pieces of information are required.The data center location of the website ( ORD or DFW ) ( If website test link contains 'dfw' the site is assigned to DFW, otherwise it is ORD)The web directory into which...
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Below is a sample script you can copy and paste in order to test CDOSYS functionality:<% Dim MyMail Set MyMail = CreateObject("CDO.Message") MyMail.From = "You@YourDomain.com" MyMail.To = "YouAgain@YourOtherAddress.com"...
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The Rackspace Cloud’s Windows environment operates in modified Medium Trust.Contents1 Overview2 Running Applications under Medium Trust2.1 DotNetNuke2.2 ASPDotNetStoreFront2.3 Umbraco2.4 BlogEngine2.5 mojoPortal3 Partially...
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Below is our default document list for sites that have Windows/IIS set as their default technology:iisstart.htmindex.aspxindex.aspindex.htmlindex.htmdefault.aspxdefault.aspdefault.htmldefault.htm
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You can change the default index file for your site on Windows IIS by using a web.config file with the following code: <configuration> <system.webServer> <defaultDocument> <...
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Contents 1 The IIS 7 URL Rewrite Module 1.1 Example #1 1.2 Example #2 1.3 Example #...
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An application pool is a form of encapsulation to prevent the effects of bad code being executing from impacting other processes. Each application pool has its own worker process associated with it. By default, each site's /...
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If your website is running in integrated mode, you might have noticed that your HttpHandlers no longer function even though they are set in your web.config file. Explanation This behavior is expected because integrated mode...
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An application pool is a form of encapsulation to prevent the effects of bad code being executing from impacting other processes. Each application pool has its own worker process associated with it. By default, each site's /...
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On the ASP.NET platform, it's common to use a third-party assembly to provide access to features from your code that you find useful but that might not be available from the .NET framework. To do this, you deploy the assembly to...
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Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. Prerequisites...
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 Cloud Sites currently supports the following versions of the software: TechnologyVersions SupportedLinuxPHP5.3 and 5.4Apache2.2MySQL5.0, 5.1WindowsASP.NET2.0, 3.5 SP1, 4.0, and 4.5Windows Server2008, 2008 R2IIS7.0, 7....
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Our clusters now have the MSSQL 2012 data types installed (assembly version 11.0) in addition to the MSSQL 2008 data types (assembly version 10.0). This may introduce errors for some custom applications. In particular you may...
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NOTE: This article is written for our Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Cloud Sites...
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Legacy Support

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.   If you would like to learn more about the differences...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.   If you would like to learn more about the differences...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.   If you would like to learn more about the differences...
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Note: This article refers to a feature that is no longer available for Cloud Sites. It is provided for legacy support only. Basic spam filtering is set up and enabled for all of your email accounts through Cloud Sites....
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.   If you would like to learn more about the differences...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.   If the spam filtering options have been altered from...
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.   If you would like to learn more about the differences...
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Note: This article refers to a feature that is no longer available for Cloud Sites. It is provided for legacy support only. Unfortunately, email filters cannot catch all unwanted emails, and they will appear in your email list...
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  NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.     If our spam filtering software...
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Linux and PHP

NOTE: This article is written for our Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Cloud Sites...
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To be able to view server configuration information for your sites using PHP, insert the following code into a file named phpinfo.php: <?php phpinfo(); ?> Save the file to your site, and then use your browser...
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Unsupported commands via CRONTo protect the integrity of the Rackspace Cloud Sites platform, we have limited the ability to run some commands via CRON. Commands:...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.In this article we're going...
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Session state servers are being implemented for PHP applications. This will improve the performance of most sites by setting the default session handler to the state servers. Session data will be accessible from all PHP web nodes...
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To force SSL on your PHP site, you can use the following code in a .htaccess file: #Force SSL on entire site RewriteEngine On RewriteBase / RewriteCond %{ENV:HTTPS} !on [NC] RewriteRule ^(.*)$ https://(...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.  In this guide we...
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By default some scripts will attempt to retrieve the IP address of a visitor using the REMOTE_ADDR HTTP header. Due to the nature of our environment your script may receive the IP of one of our load balancers, rather than the IP...
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Use the information in this article to change the time zone of your website running on Linux/PHP. Default time zone The default time zone for Rackspace Cloud Sites websites is Central Time (North America), and daylight...
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The Rackspace Cloud Sites product used to give customers the ability to set up a hosting environment in which customers serve Windows/IIS applications from a Linux/PHP based site and vice versa. Cloud Sites removed this ability...
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Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites from the menu....
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You can test PHP SMTP functions with the following two examples. The first one is standard SMTP while the second one is SMTP with SSL.We strongly recommend using an SMTP relay that requires authentication. Sending mail through...
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Now available in Cloud Sites - MySQL 5.1!   Read on to learn the process of migrating your current Cloud Sites running MySQL 5.0 to begin running on a MySQL 5.1 database.   Migrating your sites to a newer version...
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Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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This article is an expansion of an existing article regarding basic SMTP authentication with PHP, which can be found here. Within the Cloud Sites environment, it is possible to craft an HTML formatted email message for...
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The Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and mysql databases. All backups are stored on your Rackspace Cloud Files account. The backups are done on a site-...
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Note: As of Wordpress 3.8, Wordpress employs an SVG logo for the administration page logo, the following fix will also allow this image to properly show.In order to properly show SVG image types within the Cloud Sites PHP...
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You can cause PHP to be processed on HTM and HTML pages by setting those extensions to be served by the PHP handler. You can enable PHP processing on .htm and .html in your .htaccess with the following directives: AddHandler...
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Filed in: Cloud Sites
You can cause PHP to be processed on HTM and HTML pages by setting those extensions to be served by the PHP handler. You can enable PHP processing on .htm and .html in your .htaccess with the following directives: AddHandler...
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Filed in: Cloud Sites
When content is being served from your Cloud Sites websites, you might occasionally receive the Connection timed out - please try again error message. This article explains the causes of the error, provides steps that...
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Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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 Cloud Sites currently supports the following versions of the software: TechnologyVersions SupportedLinuxPHP5.3 and 5.4Apache2.2MySQL5.0, 5.1WindowsASP.NET2.0, 3.5 SP1, 4.0, and 4.5Windows Server2008, 2008 R2IIS7.0, 7....
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Linux MySQL

 Cloud Sites currently supports the following versions of the software: TechnologyVersions SupportedLinuxPHP5.3 and 5.4Apache2.2MySQL5.0, 5.1WindowsASP.NET2.0, 3.5 SP1, 4.0, and 4.5Windows Server2008, 2008 R2IIS7.0, 7....
25 Comments
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   Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.This guide...
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Backing Up Your MySQL DatabaseTo manage your MySQL database, you'll first need to login to the online manager (phpMyAdmin).After you are logged into the online manager, click on a database or table in the left frame as shown in...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.In this article we are going...
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Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.Now that you've successfully...
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Now available in Cloud Sites - MySQL 5.1!   Read on to learn the process of migrating your current Cloud Sites running MySQL 5.0 to begin running on a MySQL 5.1 database.   Migrating your sites to a newer version...
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Cloud Sites will be retiring MySQL 4 soon in favor of MySQL 5. Any sites using MySQL 4 after November 1, 2011, will be automatically migrated to MySQL 5. Migrating affected sites between MySQL versions will of necessity...
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The Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and mysql databases. All backups are stored on your Rackspace Cloud Files account. The backups are done on a site-...
51 Comments
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Importance of using Indexes in your MySQL database:Indexes help the system to access data fast and provide an ordering on the rows of a table as well as help enforce uniqueness of the values in a table. A lot of performance...
0 Comments
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When content is being served from your Cloud Sites websites, you might occasionally receive the Connection timed out - please try again error message. This article explains the causes of the error, provides steps that...
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MySQL supports several different types of Table Engines also known as "Table Types". A database can have its tables being a mix of different table engine types or all of the same type. Here is more information on each of the...
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Microsoft .NET

These are sample connection strings for MSSQL Server 2005, MSSQL Server 2008, and MySQL from ASP or ASP.NET.Contents1 Important Note2 Microsoft SQL 2005 & 20082.1 SQL Native Client2.2 SQLNCLI2.3 SQLOLEDB3 MySQL3.1 ODBC//...
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The version of MySQL installed on Cloud Sites that use Windows technology is currently MySQL Connector Version 5.2.5.  If your .NET application requires a later version of MySQL, you can perform what's called a bin deploy,...
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An application pool is a form of encapsulation to prevent the effects of bad code being executing from impacting other processes. Each application pool has its own worker process associated with it. By default, each site's /...
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 The ASPX Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and MSSQL databases. All backups are stored on your Rackspace Cloud Files account. The backups are done...
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Migrations

What is changing? Outbound IP addresses for access to external services, such as Twitter or Facebook, will change. If you have an external service restricting access by IP address, use the following IP addresses your...
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What is changing? CRON nodes will have their software upgraded to match our PHP 5.6 nodes CRON tasks will now run on the same servers as your website What is not changing? Time scheduled for your CRON will stay...
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What is changing? Cloud Sites will be migrating from ASP.NET 4.0 to ASP.NET 4.5.2. This migration is occurring due to EOL support (of previous versions) and will provide new features for customers to utilize.  We will...
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Overview We are pleased to inform you that in order to better serve your Cloud Sites offering, Rackspace made a significant investment in new infrastructure within our Dallas-Fort Worth (DFW) datacenter. With this...
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What is changing? Cloud Sites will be updating current versions of PHP to PHP 5.6. This maintenance is occurring due to upcoming EOL support (for prior PHP versions). This upgrade will provide new features for customers...
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  What is changing? Within our DFW datacenter, Cloud Sites will be updating existing MySQL databases to MariaDB 10.0 which is a highly compatible, drop in replacement for MySQL. This maintenance allows Cloud Sites to...
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What is changing? External IPs used to manage your database will change. Please refer to the Control Panel for the new IP address We will be deploying the latest version of My Little Admin (MLA) and My Little Backup (...
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Monitoring and Troubleshooting

As you may have heard, Google is discontinuing Urchin, therefore the Urchin analytics service for Cloud Sites will be phased out.  A popular alternative is the FREE Google Analytics™ web analytics service.  Here is...
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MSSQL

 Cloud Sites currently supports the following versions of the software: TechnologyVersions SupportedLinuxPHP5.3 and 5.4Apache2.2MySQL5.0, 5.1WindowsASP.NET2.0, 3.5 SP1, 4.0, and 4.5Windows Server2008, 2008 R2IIS7.0, 7....
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If you are having issues viewing your SQL Server 2005 database in Management Studio 2008 and the database is provisioned correctly in the Rackspace system, refer to the following blog post for troubleshooting information: http...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.In this article we are going...
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   Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.This guide...
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There is a known error that occurs in Microsoft SQL Server Management Studio that you may be experiencing when connecting to an MSSQL 2012 database externally.In MSSQL Server Management Studio, when right-clicking on an MSSQL...
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Contents 1 MSSQL Security 2 Remapping MSSQL Users 2.1 Remapping Database Users to Logins...
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There is a known error that occurs in Microsoft SQL Server Management Studio that you may be experiencing when connecting to an MSSQL 2012 database externally.In MSSQL Server Management Studio, when right-clicking on an MSSQL...
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This article contains examples of a few common administrative tasks that you an perform on your Cloud Site running a Microsoft SQL Server database.First you will want to connect to your MS SQL Server database using the...
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Follow the instructions below to backup your MSSQL database.Note: The Rackspace Cloud recommends using Internet Explorer when managing your MSSQL databases via myLittleAdmin.Note: Our system will only allow one backup file to be...
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Now available for Cloud Sites - Microsoft SQL Server 2012!Read on to learn the process of migrating your current Cloud Sites running Microsoft SQL Server 2008™ (MSSQL 2008) to begin running on a Microsoft SQL Server 2012™...
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Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. Microsoft SQL...
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You can use the following sample script to test connectivity to a Microsoft SQL Server 2012 database through PHP. The script connects to the database and produces a list of the tables contained within it. Note: To use the...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel. Rackspace Cloud...
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Filed in: Cloud Sites

MySQL

The version of MySQL installed on Cloud Sites that use Windows technology is currently MySQL Connector Version 5.2.5.  If your .NET application requires a later version of MySQL, you can perform what's called a bin deploy,...
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Other Mail Servers

Certain legacy Cloud Sites accounts are permitted to continue using a basic form of email service. Because of the limitations of this discontinued service, you might want to migrate your Cloud Sites email into the more robust...
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Performance

Gallery 2 OptimizationGallery, the open source web based photo album organizer, offers you an easy way to manage your photos on your website. This article will explain how to configure Gallery 2 to deliver content more...
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Some web sites dynamically download and display data from a remote site by using an fopen() call with a URL specified. This is highly inefficient and leads to large consumption of Compute Cycles. To resolve this, set up a simple...
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Use the following steps to set up a website from a basic HTML page stored in Cloud Files. Pre-requisites To complete this process, you need the following items: A file transfer application such as Cyberduck. A text...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Expression Engine Performance OptimizationIf you're experiencing any slowness or performance issues with your Expression Engine install, you should disable all caching, query caching, and disable tracking for templates you should...
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Filed in: Cloud Sites
NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Importance of using Indexes in your MySQL database:Indexes help the system to access data fast and provide an ordering on the rows of a table as well as help enforce uniqueness of the values in a table. A lot of performance...
0 Comments
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Note:  We've had reports of problems using Magento with Cloud Sites.  We cannot provide support for Magento on Cloud Sites so we do not recommend using it at this time.  This article is made available for archival...
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This article describes some best practices and suggestions for optimizing your website on Cloud Sites. Using SSL SSL might be right for your website, but it should be used only when necessary. SSL traffic is encrypted...
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This guide is intended for advanced users. For optimization techniques of any web application, The Rackspace Cloud highly recommends consulting the vendors of the application. However, SugarCRM does have detailed...
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Rackspace Email

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only.   If our spam filtering software suspects that an incoming...
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Scaling and High Availability

Our environment is designed to scale from small to large volumes of traffic, but since you know your business best we ask that you update us on extra-large volume, high traffic events (HTE). For an idea of what to expect you can...
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Scheduled Cron Jobs

Contents1 Command Language: PHP vs HTTP2 Relative vs Absolute Paths2.1 Solution #12.2 Solution #2Command Language: PHP vs HTTPSome PHP scripts are designed to be run from a web browser; if this is the case for your script, you...
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Scripting extraction and compression of filesGeneral Process:In Cloud Sites, the general process for extracting and compressing files through a cron job consists of the following steps:Creating the script FileUploading the...
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The minimum scheduled interval for a cron job is set to 5 minutes.
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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The Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and mysql databases. All backups are stored on your Rackspace Cloud Files account. The backups are done on a site-...
51 Comments
Filed in: Cloud Sites
“Cron” is a scheduling service that enables you to execute a command or a script automatically, at a specified date and time. You can create a con job (also called a scheduled task) directly through your Rackspace Cloud control...
0 Comments
Filed in: Cloud Sites

Security

What do you manage?We manage security for all servers including PHP, .NET, and the operating systems What do I manage? You are responsible for securing your website code. What security do you specifically provide?Firewalls...
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Because of the unique hosting environment of Cloud Sites, a slight addition to the code used for the Allow/Deny feature is required. In Cloud Sites, the requesting IP address coming into a server is the IP...
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When you create or change an account or FTP password on Rackspace Cloud Sites you will need to adhere to the following requirements:Passwords must contain at least eight characters.The password must contain a mixture of upper and...
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When you are using the Cloud Sites platform, a third-party vendor might require an outbound IP address in order to add your domain to their safe list. Because sites do not get a dedicated IP address by default, you must...
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There are various types of bots and spiders that transverse sites for different reasons. Among them activities such as email harvesting and other malicious activity. By using a .htaccess file, you can block the majority of well...
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Filed in: Cloud Sites
On Cloud Sites, due to our unique hosting environment, we require an addition to the Allow/Deny instruction in the .htaccess file when controlling access to a site based on IP address. The issue is that the requesting IP address...
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Server Management

Rackspace has data centers located across the globe to better serve you, grouped into regions according to their locations. Regions are referred to by the three-letter codes of nearby airports, like DFW for Dallas/Fort Worth and...
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Filed in: Cloud Servers, Filed in: Cloud Sites, Filed in: Cloud Files

SSL

To force SSL on your PHP site, you can use the following code in a .htaccess file: #Force SSL on entire site RewriteEngine On RewriteBase / RewriteCond %{ENV:HTTPS} !on [NC] RewriteRule ^(.*)$ https://(...
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By default some scripts will attempt to retrieve the IP address of a visitor using the REMOTE_ADDR HTTP header. Due to the nature of our environment your script may receive the IP of one of our load balancers, rather than the IP...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel. Secure Sockets...
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Updating your existing SSL Certificate is a quick and simple process. Whether your SSL Certificate is expiring or you are simply needing to change to a new SSL Certificate, you can follow these instructions to get your SSL...
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 SSL certificates installed on Cloud Sites have certain requirements in order to be installed correctly. The primary certificates supported are:    * Root Level certs    * Apache + OpenSSLCloud...
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Because of the unique hosting environment of Cloud Sites, an addition to the code used for the Allow only feature via SSL is required. In Cloud Sites, the requesting IP address coming into a server is the IP address of our...
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Unfortunately, we do not provide the actual SSL certificates. Please see our article on which SSL certificates we support, you will need to purchase your cert from a supported vendor. Click here for a list of supported SSL...
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Uncategorized

NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. There are no limits on the number of POP3/IMAP checks you can...
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Filed in: Cloud Sites
NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. This error message reads:The connection to the server has...
0 Comments
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Microsoft is currently on a comprehensive once-a-month release of security updates. Microsoft releases updates on the second Tuesday of each month. Immediately after each Microsoft release, Rackspace will proceed to test the...
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Filed in: Cloud Sites
Unfortunately Automatic Domain Renewal is not available for registered Cloud Sites domains; the domains must be manually renewed via the Control Panel. Please see the following article on how to manually renew your domain:How Do...
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Modifying your hosts file allows you to override the DNS for a domain, on that particular machine. This is useful when you want to test your site without the test link, prior to going live with SSL; verify that an alias site...
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Filed in: Cloud Sites
To test the session_id() function in PHP, you can use the following PHP script: <?php session_start(); $old_sessionid = session_id(); session_regenerate_id(); $new_sessionid = session_id(); echo "Old Session: $...
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Filed in: Cloud Sites
We here at The Rackspace Cloud will never suspend a site as long as the traffic is legitimate and the hosted content doesn't violate our TOS or our AUP. As a company, we succeed when you succeed so we will always encourage...
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Filed in: Cloud Sites
To migrate your website from a CPanel, Plesk or Ensim host, you will need to make sure you have FTP program to upload and download your files, and a text editor to edit any file paths that your site may contain. The first step...
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Filed in: Cloud Sites
Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. The Cloud...
2 Comments
Filed in: Cloud Sites
Your current registrar may reject a registrar change request if:the request was made within 60 days of the initial registration.there is a legal dispute over the domain name.there is a pending bankruptcy of the domain name holder...
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Filed in: Cloud Sites
You will need to contact the company that you have chosen to register your domain through to request to have your domain locked or unlocked. If you purchased your domain through Cloud Sites you are welcome to contact the support...
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Filed in: Cloud Sites
To test PHP mail functionality, you can use the following code saved into a file with a .php extension: Important: We recommend using an SMTP relay that requires authentication. Sending mail through unauthenticated SMTP...
6 Comments
Filed in: Cloud Sites
You must have access to the administrative email to approve transfer requests when you are changing registrars or updating your name servers. Your current registrar will send an email to this account that will require a reply...
0 Comments
Filed in: Cloud Sites
You can use the following PHP code to test your MySQL database. You must provide values for the following variables: $database $host $username $password <?php $database = ""; $host = "...
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Filed in: Cloud Sites
To test Collaboration Data Objects for Windows NT Server (CDONTS) functionality, you can use the following code saved into a file with a .asp extension: <% Dim myMail Set myMail = Server.CreateObject ("CDONTS.NewMail...
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Filed in: Cloud Sites
There are several reasons why you may not have recieved email confirmation that your cron job completed successfully. Here are a few things to check:1. Please confirm that you entered in your email address correctly within the...
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Filed in: Cloud Sites
This article provides examples of how to force SSL on your ASP or ASP.NET site. web.config file ASP.NET (not MVC 3) ASP.NET (MVC 3) Classic ASP web.config file If your website has the IIS Rewrite Module...
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Filed in: Cloud Sites
Rackspace does a significant amount of business in Europe and has registered for VAT in the UK. As a company registered for VAT in the UK, we are obligated to follow certain taxation regulations.
0 Comments
Filed in: Cloud Sites
A "locked" domain cannot be transferred to a new registrar. Your current registrar may offer "transfer lock" or a similar service as a security measure to prevent unauthorized transfer of your domain name. If this feature is...
0 Comments
Filed in: Cloud Sites
Follow the instructions below to restore your MSSQL database.Note: The Rackspace Cloud recommends using Internet Explorer when managing your MSSQL databases via myLittleAdmin.Restoring Your MSSQL DatabaseTo manage your MSSQL...
3 Comments
Filed in: Cloud Sites
Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites from the menu....
0 Comments
Filed in: Cloud Sites
If you're a VAT-registered business, in most cases you can reclaim the VAT you pay when you buy goods and services for your business. In order to reclaim this money you need to have records to support your claim. By collecting...
0 Comments
Filed in: Cloud Files
Starting the week of November 15th, 2010 we have changed the IPs for our clusters. The below table represents the old IP and the IP A records should now point to. All sites moving forward are configured to go to the appropriate...
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Filed in: Cloud Sites
You can easily enable or disable client billing, on a site by site basis, through your control panel when first adding an account. If you have already added an account and need to enable/disable client billing for it, follow...
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Depending on your role, Rackspace Cloud Services can be used in various ways. Contents 1 Cloud Sites 1.1 For Website designers 1.2 For Content providers 1.3 For Resellers 2 Cloud Servers 2.1 For...
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Filed in: Cloud Sites
If you do not have a VAT ID number, or choose not to supply one, Rackspace will apply the appropriate tax handling to your invoice. It is in your best interest to supply your VAT ID number because the tax handling for a...
0 Comments
Filed in: Cloud Files
If you have uploaded new content and can't see the changes in your web site, check the following:1. Has it been at least 48 hours since you completed your domain registration? If not, try uploading content to your website using...
0 Comments
Filed in: Cloud Sites
The Rackspace Cloud has SLAs for each of the products and they can be viewed online with the Terms of service and AUP (Accepted use policy).
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Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.This guide will prepare you...
0 Comments
Filed in: Cloud Sites
Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. A task's...
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Filed in: Cloud Sites
Yes, international credit cards are accepted. The Rackspace Cloud will honor Visa, MasterCard, and American Express.
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Filed in: Cloud Files
Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites from the menu....
2 Comments
Filed in: Cloud Sites
Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel. Now that you are familiar...
0 Comments
Filed in: Cloud Sites
A WHOIS search reveals details about a domain name, including who owns it, where it was registered, when it expires, and which name servers are assigned to the domain. There are many software tools for performing a WHOIS search,...
0 Comments
Filed in: Cloud Sites
Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. To change the...
0 Comments
Filed in: Cloud Sites
Static content should be placed in the ‘public’ folder of the Rails application.UPDATE: Rails is no longer supported on Cloud Sites.
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Filed in: Cloud Sites
Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. Follow these...
3 Comments
Filed in: Cloud Sites
Cloud Sites creates backups of your data on a nightly basis. However, its purpose is for disaster recovery on the server side. If for any reason a storage node on our side were to crash, our backups will be there to replace any...
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Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. The Cloud...
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 Contents1 Foreward2 The Who3 The What4 Representing Access with Numbers5 File Creation6 Cloud Sites Scenarios// Foreward Directory permissions in a shared environment are exponentially more important than in a dedicated...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. After logging in to...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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This article explains how to log in to MyLittleAdmin and use that tool to create additional database users that have limited access. You can specify a read-only user this way. You must create an additional user beforehand within...
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What is an FTP Snapshot?For Cloud Sites, an FTP snapshot is a read-only image of your FTP data, taken during specific time intervals.Snapshots are taken every 4 hours and go back 32 hours.IMPORTANT NOTE: Snapshots ONLY include...
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You can use the following code saved into a file with a .asp extension to test CDOSYS functionality; CDOSYS is a built-in component in ASP, so utilizing it from your ASP code takes no additional effort on your part.We strongly...
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Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel.Hello and welcome to the...
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The path to Perl is "#!/usr/bin/perl -w".For additional information about how Perl is setup on our system, you can run a PerlDigger script. See How can I test CGI/Perl functionality? for additional information.
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Your site has been compromised and the initial priority is to restore to the original state. Do not be so hasty that you remove all evidence that can be used to track down the source of the compromise. Please follow the following...
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Note:This article refers to a feature that is no longer available for Cloud Sites. This article exists for legacy support only. Set up your Palm Pre for IMAP access To set up the Palm Pre for IMAP, perform the following...
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Ping and Traceroute are utilities that can be used to help troubleshoot network or Internet connections. The Rackspace Cloud technical support team may request you to initiate a ping or traceroute to a destination (such as your...
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The Cloud Sites FTP service does support resumable uploading. This means that if there is a connection failure during an upload, it does not have to be started from the beginning. The ftp client may need to be configured...
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You can do a WHOIS search to find the administrative email and the current registrar for the domain. See How do I do a WHOIS search? for more information.
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NOTE: This documentation refers to a feature that is no longer available for Cloud Sites.  This article is here for the purpose of legacy support only. Secure email is supported and below are the server names and...
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What is phpinfo? PHPinfo is a function that returns information, in HTML form, about the PHP environment on your server. How do I run phpinfo? To run PHPinfo you must save the following code in a file on your...
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Note: This article is written for our Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right of the control panel and selecting "Cloud Sites Control...
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To change the default document on your PHP-based sites, you can use the following code in the .htaccess file: DirectoryIndex filename.html This code causes filename.html to be treated as your default page, or default...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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The Zipit Backup Utility is a tool that enables users to compress and back up data on Cloud Sites, including files and mysql databases. All backups are stored on your Rackspace Cloud Files account. The backups are done on a site-...
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The UNIX find utility is disabled for performance reasons. In order to find older files and delete them, one must create a script that performs similar logic. Below is a way to do this using a PHP script and a HTML form as a...
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Note: This article refers to a feature that is no longer available for Cloud Sites. It is provided for legacy support only. Every Cloud Sites account provides access to an unlimited number of mailboxes per domain at no...
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To correct this error, modify the machineKey in web.config. Use the information at the following sites to generate a key and usage in web.config.http://www.orcsweb.com/articles/generate-aspnet-machine-key/http://support.orcsweb....
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Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. You can change...
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Unfortunately, we do not support FrontPage Extensions. While still used on many sites, Microsoft has discontinued support for FrontPage and has replaced it with a new set of technologies.Please see this link for additional...
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Because domain transfer processes can vary, the process outlined in this document is meant to serve as a general guideline. It applies only to customers who have either registered or transferred their domains through the Cloud...
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DNS records are like "phone books" for the Internet and can be very useful when additional information is needed. They contain information about every registered domain on the web; such as where email should be sent and who is...
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Note: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. You can use...
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There are thousands of web scripts in development and many more that are created every day. We do not have the ability to archive and support every script so we suggest that you download the script from the developers website....
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Note: This article refers to a feature that is no longer available for Cloud Sites. It is provided for legacy support only. You can change the password for your email account either in the Cloud Sites Control Panel or within...
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The following is a list of differences between a traditional hosting site and one from Cloud SitesMore than one server serves a specific website's request. This is because the load balancing capability is made available to all...
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If your PHP script is not working, check the following:1. Did you save it as a file with the ".php" extension?2. Did you upload it to the correct folder on the server?3. Did you upload it in ASCII?If you've tried all of the above...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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It isn't uncommon in certain situations to not want to allow indexing of a site by a search engine. This can come into play when preparing to launch a new service or developing a new site. A consensus between a majority of bot...
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A Cloud Billing Specialist can help you with account billing questions. The Billing Team may be reached directly by phone at 1-877-934-0410 between the hours of 8:00 am and 5:00 pm CT, Monday through Friday.
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We provide an ASP component installed on all the web servers that allows uploading files using classic asp. This component is called Persits AspUpload. If you want to upload files without giving public write, you can impersonate...
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The Rackspace Cloud isn't afraid of the facts. And the fact is, audio encoding is a good example of a task that a dedicated server is better suited for. We built Cloud Sites to be a highly specialized and optimized computer...
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What do you manage?We manage security for all servers including PHP, .NET, and the operating systems What do I manage? You are responsible for securing your website code. What security do you specifically provide?Firewalls...
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NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Web Servers

Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking your name in the upper-right corner and selecting Cloud Sites Control Panel or by...
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A 301 redirect is an HTTP status message that permanently diverts a user or search engine to URL that is different from the one originally requested. It is an effective way to ensure that users and search engines will find your...
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Please refer to our Acceptable Use Policy for details on what content can be hosted with us.
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Web Technologies

As you may have heard, Google is discontinuing Urchin, therefore the Urchin analytics service for Cloud Sites will be phased out.  A popular alternative is the FREE Google Analytics™ web analytics service.  Here is...
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Mailgun is an innovative way to send bulk email from your application. Rackspace Cloud customers are given 50,000 emails every month at no cost. To take advantage of that value and configure your website to send email more...
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Windows MSSQL

NOTE: This article refers to the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking your username in the upper-right corner of the control panel and selecting Cloud Sites Control...
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Note: This article is written for the Cloud Sites Control Panel. You can access this interface from the Cloud Control Panel by clicking the Cloud Control Panel menu at the top of the window and selecting Cloud Sites. Microsoft...
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