Rackspace Standard and Non-Standard Images

The Rackspace Cloud Terms of Service refer to standard and non-standard images.  This article provides more detail about those terms.

Standard Images

Standard images are all the base images supplied by Rackspace for your service level and RackConnect status that have not yet reached end of life status.

Non-Standard Images

Any images that are not standard for your account's service level and RackConnect status are non-standard. The following images are considered non-standard images. Note that this list is not exhaustive.

  • All imported and exported images
  • All end of life Images
  • Any shared images that you receive
  • The boot.rackspace.com image and any customer-created images derived from it

Support for Non-Standard Images

Any non-standard images are subject to Rackspace's Managed Infrastructure policies. Please see http://www.rackspace.com/cloud/service-levels/ for an explanation of Rackspace service levels.


Although there is no separate fee for using Cloud Images, you will incur indirect costs for underlying services that you use.

How Can I Determine if an Image is Standard or Non-Standard?

Please see this Knowledge Center article: Identifying Rackspace Standard Images

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