These Privacy Statement highlights are intended to give you the headline news on:
These highlights provide an overview of our privacy practices. Our full Privacy Statement contains more information about our privacy practices.
Now, where are our manners? We still haven’t introduced ourselves! Whenever we refer to ‘we’ or ‘us’ or ‘our’, we’re talking about Rackspace and its family of companies.
It applies to everyone who provides us with personal information. For example:
It doesn’t apply to websites that we occasionally link to and which are not operated by nor affiliated with us. These websites will have their own privacy statements, which you’re advised to read.
When we refer to ‘personal information’, we mean any information that can identify you. It includes information or an opinion from which you are reasonably identifiable. In some jurisdictions, personal information includes information that identifies a legal entity, such as a company name.
Let’s consider the types of information we collect in a little more detail…
To help you understand the types of personal information we collect, we’ve listed some examples below:
We also collect information that is related to you but that does not, on its own, identify you. This non-personal information may be combined with other information so that it does identify you – in which case, we’d treat that information as personal information.
We collect personal information:
We need your personal information to:
We may also need to use your personal information in other ways, as will be more particularly described in the agreements between you and us, or agreed by you at the point at which we collect your personal information.
We share your personal information with:
Some of the people or businesses with whom we share your personal information may be located in a different country. We will only transfer your personal information as permitted by applicable law in a country where Rackspace operates.
Our US entities are certified under the Safe Harbor privacy framework – you can find out more by taking a look at our Safe Harbor Privacy Statement.
Should you choose to disable data collection, you may be prevented from taking full advantage of the functions available online and we may be prohibited from providing our services to you.
We take a number of steps to help keep secure the personal information that we collect from you: we use encryption technology and network access control technology and we monitor for possible vulnerabilities and attacks.
Unfortunately, we cannot guarantee that the measure we take will prevent every security threat. That’s why it’s important you also take a common sense approach to protecting your personal information: keep your passwords private and don’t post certain details on public-facing forums and social networking sites.
By providing personal information in the ways described here and in more detail in the Privacy Statement, you are:
If you do not agree to our collection of personal information, please do not register, subscribe, create an account or otherwise interact with our services, websites or mobile-device applications.
If you have a question (or a complaint!) or would like to manage the personal information that we hold about you, please contact us.
You can email us at email@example.com
You can write to us at General Counsel, Rackspace US, Inc., 1 Fanatical Place, City of Windcrest, San Antonio, TX 78218, USA. Alternatively, you can send a letter to one of our local companies, the addresses for which can be found at http://www.rackspace.com/information/legal/privacystatement/rackspacegroup.
Return to the Rackspace Privacy Center home page.