Rackspace Fanatical Support

Contact Rackspace

Thank you for your interest in Rackspace. If you have questions about our company, or services, need to report violations of our Acceptable Use Policy or would like to view our legal policies and information, please use the appropriate contact information or links below.

Office Information

Global Headquarters

Rackspace
1 Fanatical Place
City of Windcrest
San Antonio, TX 78218

View inside the headquarters

UK Office

Rackspace Ltd
5 Millington Road
Hyde Park Hayes, Middlesex, UB3 4AZ

View inside the office

Asia Pacific Regional Office

Rackspace Asia Ltd
9/F., Cambridge House
Taikoo Place, 979 King's Road
Quarry Bay, Hong Kong

Australia & New Zealand Office

Rackspace Hosting Australia Pty Limited
Level 1, 37 Pitt Street,
Sydney NSW 2000, Australia

Melbourne Office

Level 9, 401 Collins St
Melbourne, VIC 3000, Australia

Brisbane Office 

310 Edward Street
Brisbane City QLD 4000
Australia

Switzerland Office

Rackspace International GmbH
Pfingstweidstrasse 60
8005 Zurich
Switzerland

Mexico City Office

Rackspace Mexico
Plaza Carso
Lago Zurich 219, torre II, Piso 11
Colonia Ampliación Granada
Ciudad de México 11590
Phone: (+52) 55 8310 6051
 

Netherlands Office

Rackspace B.V
Radarpoort gebouw
Radarweg 535
1043 NZ Amsterdam
Phone: (+31) 020-753 32 01

German Office

Rackspace Germany GmbH
Luise-Ullrich-Strasse 20
80636 Munich
Phone: +49 (0)800 7238749

Singapore Office

Rackspace Singapore PTE Ltd
3 Church Street
#14-02 Samsung Hub
Singapore 049483

Contact Sales

USA

Phone: 1-800-961-2888
Intl: +1-210-312-4700
Fax: 210-312-4300
Email Us
Chat Now

Argentina

Phone: 0800-999-1438
Email Us

Brazil

Phone: 0-800-020-1543
Email Us

Chile

Phone: 1230-020-8940
Email Us

Colombia

Phone: 01800-710-1959
Email Us

Mexico

Phone: (+52) 55 8310 6051
Email Us

Peru

Phone: 0800-55413
Email Us

Venezuela

Phone: 0-800-100-5449
Email Us

UK

Phone: +44 208 734 8107
Intl: +44 208 734 2600
Email Us
Chat Now

Austria

Phone: 0800 006672
Email Us

Netherlands

Phone: (+31) 020-753 32 01
Email Us

Germany

Phone: 0800 7238749
Email Us

Switzerland

Phone: 0800 312627
Email Us

Asia

Phone: (852) 3752-6488
Intl: (852) 3752-6488
Email Us

Australia

Phone: 1-800-722-577 (Toll Free)
Intl: +61 1800-722-577
Email Us

New Zealand

Phone: +61 1800-722-577
Email Us

China

Phone: +86 21 5058 8808
Email Us

India

Phone: 000800-100-8796 (Toll Free)
Email Us

Philippines

Phone: 1800-1110-1468 (Toll Free)
Email Us

Singapore

Toll free number: 0800 120 6726
Local direct number: +65 6428 6102
Efax: +65 6428 6101
Email Us

Taiwan

Phone: +886 2-2650-7441
Email Us

Thailand

Phone: +66 2105-5712
Email Us

Support

Option 1: Sign into your control panel to submit a ticket.

Email & Apps: https://cp.rackspace.com

Option 2: Contact us by phone.

Americas

USA

Phone: 800-961-4454
Intl: +1-210-312-4600
Fax: 210-312-4500

Argentina

Phone: 0-800-666-3175

Brazil

Phone: 0-800-761-1633

Chile

Phone: 1230-020-9016

Colombia

Phone: 01-800-913-1498

Mexico

Phone: 01-800-099-0216

Peru

Phone: 0800-55584

Venezuela

Phone: 0800-100-4663

Europe

UK

Phone: 0800-988-0300
Intl: +44 20 8734 2700

Austria

Phone: 0800 006673

Germany

Phone: 0800 7238750

Netherlands

Phone: +31 (0)20-753 32 02

Switzerland

Phone: 0800 312628

APAC

Asia

Phone: (852) 3752-6464

Australia

Phone: 1800 421-267 (Toll Free)

New Zealand

Phone: 0800 421-267

Japan

Dedicated Managed Service Level
Phone: (+81) 0066-3381-2511

Intensive Service Level
Phone: (+81) 0066-3381-2512

Malaysia

Dedicated Managed Service Level
Phone: (+60) 1800-816093

Intensive Service Level
Phone: (+60) 1800-816826

Thailand

Phone: +66 2105-5719

China

Phone: (+86) 10-59045076

Dedicated Managed Service Level
Phone: (+86) 105-9045076

Intensive Service Level
Phone: (+86) 400-1200937

Cloud Managed Infrastructure Support
Phone: (+86) 400-1202910

Cloud Managed Operations Support
Phone: (+86) 400-1202911

Cloud onboarding
Phone: (+86) 400-1202912

India

Phone: (+91) 000800-100-8797 (Toll Free)

Dedicated Managed Service Level
Phone: (+91) 000800-100-8483

Intensive Service Level
Phone: (+91) 000800-100-5844

Cloud Managed Infrastructure Support
Phone: (+91) 000800-100-5911

Cloud Managed Operations Support
Phone: (+91) 000800-100-5912

Cloud onboarding
Phone: (+91) 000800-100-5913

Singapore

Phone: (+65) 6494-8849

Dedicated Managed Service Level
Phone: (+65) 0800-1206171

Intensive Service Level
Phone: (+65) 0800-1206195

Cloud Managed Infrastructure Support
Phone: (+65) 0800-1206184

Cloud Managed Operations Support
Phone: (+65) 0800-1206185

Cloud onboarding
Phone: (+65) 0800-1206186

Phillipines

Phone: 1800-1110-1516 (Toll Free)

Dedicated Managed Service Level
Phone: 1800-1110-1516

Intensive Service Level
Phone: (+63) 1800-11101549

Hong Kong

Phone: (+852) 3752-6464

Dedicated Managed Service Level
Phone: 800 968 400

Intensive Service Level
Phone: 800 965 447

Cloud Managed Infrastructure Support
Phone: 800 900 331

Cloud Managed Operations Support
Phone: 800 901 084

Cloud onboarding
Phone: 800 965 311

Fanatical Support for AWS
Phone: 800 965 405

Taiwan

Phone: (+886) 2-2650-7372

Dedicated Managed Service Level
Phone: (+886) 0801-136431

Intensive Service Level
Phone: (+886) 0080-1136572

Legacy Datapipe Support

United States

Toll Free: +1 888-749-5821

Intl:+1 201-792-4847

Europe

Toll Free: +44 800 634 3414

Toll Free Local: 0800 840 1280

Intl: +44 207 515 2555

Local: 0207 515 2555

Hong Kong

Hong Kong: +852 3521 1466

China: +86 21 5058 2100

Singapore: +65 6493 7235

Acceptable Use Policy (AUP)

USA

Phone: 1-800-961-4454
Intl: +1-210-312-4000
Fax: 210-312-5060
Email: abuse@rackspace.com

UK

Phone: 0800-085-3973
Intl: +44 (0) 20 8734 2500
Email: abuse@rackspace.co.uk

For copyright infringement complaints, click here.

Legal

USA

Phone: 1-800-961-4454
Intl: +1-210-312-4000
Fax: 210-312-4848
Email: legalnotice@rackspace.com

General Counsel

Rackspace US, Inc.
1 Fanatical Place
Windcrest, TX 78218
Mail Stop: US 109-2301

Legal Policies and Information

Privacy Statement

Our Privacy Statement contains information on how we keep your personal information private and confidential.

View Privacy Statement.
View UK Privacy Statement.

Other Statements

View UK VAT Statement.

Partner Programs

USA

Phone: 800-961-2888
Intl: +1-210-312-4000
Fax: 210-312-4100

Partner Network:
rackspacepartners@rackspace.com

UK

Phone: 0800-085-3973
Intl: +44 20 8734 4012
Fax: +44 20 8606 6109

Partner Network:
channel@rackspace.co.uk

Affiliate Program:
channel@rackspace.co.uk

Asia

Phone: (852) 3752-6488

Partner Network:
asia.partner@rackspace.com

Australia & New Zealand

Phone: 1800-722-577 (Toll Free)

Partner Network:
anz.partner@rackspace.com

Careers

USA

Phone: 210-312-4000
Intl: +1-210-312-4700
Fax: 210-312-4100
Online: Careers

UK

Online: Careers

Media Inquiries

USA

Contact: Brandon Brunson
Direct Line: +1-210-312-1357
Email: publicrelations@rackspace.com

UK

Contact: Michael House
Phone: +44 77-0347-0339
Email: michael.house@rackspace.co.uk

Asia Pacific

Contact: Michael House
Phone: +44 77-0347-0339
Email: michael.house@rackspace.co.uk

Latin America

Contact: Laura Blanco
Phone: +52 55-8310-6061
Email: laura.blanco@rackspace.com

Start the Conversation

Change your region: