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Garantía del 100% de tiempo de funcionamiento de la plataforma de producción.

Focus on your customers, not your infrastructure.

Critical Application Services advanced service level agreement provides a 100% production platform uptime guarantee and a 2x service level credit for businesses that demand the highest level of performance and uptime on critical applications and websites.

Proactively manage performance and utilization

Rackspace Critical Application Services is a turnkey solution that employs a unique combination of Application Support Engineers, deep-level performance monitoring and on-going guidance to optimize platform performance through the application and infrastructure environment. Critical Application Services allows organizations to focus on running their business while off-loading the IT intensive tasks of application setup, configuration and monitoring to Rackspace, the leaders in open cloud computing.

Take advantage of a team of Application Support Engineers

Rackspace Application Support Engineers have years of application layer and infrastructure management experience servicing multiple customer environments. They look deeper than just individual components within your infrastructure to provide a holistic view to ensure transactions are processed efficiently through your entire environment. Access to our Application Support Engineers through Critical Application Services is much more cost-efficient than hiring, onboarding, and building your own team of tech gurus. As technology changes

Critical Application Services

Rackspace Critical Application Services includes infrastructure, support for the overall environment, and extensive application expertise for Oracle Commerce, SAP Hybris Commerce, Sitecore and Adobe Experience Manager.

¿Por qué contar con ingenieros de servicio técnico para la aplicación?

Monitoreo avanzado de infraestructura

Brinda visibilidad en tiempo real de la infraestructura, lo que permite a Rackspace anticipar cualquier degradación del desempeño, embotellamientos y fallas inminentes.

Monitoreo del desempeño de la aplicación

Permite el monitoreo de transacciones individuales en toda la capa de aplicación para alertar a los clientes sobre problemas potenciales que pueden afectar al desempeño.

Monitoreo avanzado de URL sintético y estático

Verifica que los visitantes de su sitio web puedan completar una serie de pasos necesarios con éxito y sin errores en el sitio.

Ingenieros de servicio técnico para la aplicación

Rackers dedicados centrados en configurar, monitorear y optimizar su ambiente indispensable.

"A major reason why Mazda chose Rackspace to host several of its websites and applications is most importantly for their Fanatical Support and Critical Application Services."
Jim DiMarzio, CIO, Mazda North American Operations