Rackspace Technology was publicly awarded the following contract vehicle through a competitively bid solicitation by lead agency State of Texas: Department of Information Resources (DIR).
Deliverables-based IT Services (DBITS) Contract: DIR-CPO-5896
Rackspace US, Inc. (Rackspace Technology®) holds contracts with the State of Texas through the Department of Information Resources DIR Cooperative Contracts Program.
Description
This DIR Cooperative Contract Program allows eligible customers to purchase services directly from a DIR-contracted vendor. Customers contact the vendor for service pricing information. They also send their purchase orders with the DIR contract number and payments directly to the DIR Cooperative Contracts Program vendor, not to DIR. This accelerates the procurement of the services by streamlining the order process. DBITS is a DIR Cooperative Contract Program contract, so you can go directly to Rackspace for projects in the following areas:
Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP)
Business Intelligence (BI), Data Management, Analytics, and Automation, including Data Warehousing.
Services Offered
Modern Application Development (Cloud Native Development)
Application Modernization
Application Services, Maintenance, and Support (Epic, Ellucian, SAP, Oracle, PeopleSoft, Microsoft 365, Dynamics 365)
Consulting & Advisory Services:
- Cloud Readiness Assessment
- Cloud Strategy Assessment
- Cloud Decision Maker
- FinOps Core Accelerator
- Integration and API Management Assessment
- Load Testing
- Cloud Security Posture Assessment
- Network Penetration Test
- Web Application Penetration Test
- Security and Risk Assessment
- Architecture Assessment & Vision
- Cloud Architecture Design
- Cloud Architecture Roadmap
- Cloud Comparison & Decision
- Best Practice Review
- Migration Scoping and Profiling
Professional Services Engagements:
- DevOps Consulting
- DevOps Engineering
- Application Modernization Consulting
- Container Enablement
- Migration First Mover
- Application Migration Factory
- Image Migration Factory
- ITOps Transformation (Service Management Consulting)
Data Services:
- Analytics and Business Intelligence Deployment
- Management of Analytics Platforms
- Data Modernization
- Enhanced analytics using AI/ML
- AI Bootcamp
Instructions For Obtaining Quotes & Placing Purchase Order
Step 1. Customers should contact the Rackspace Representative shown below.
Step 2. Customers and vendors may work together to define service requirements, roles, and responsibilities.
Step 3. Customers should negotiate the pricing of deliverables directly with the vendor.
Step 4a. Customers may negotiate the terms and conditions of a Service Agreement to suit their business needs, as long as the Service Agreement terms and conditions do not conflict with or weaken the terms of the contract.
Step 4b. State Agency Customers must adhere to the requirements of Texas Government Code 2157.068 relating to DIR Cooperative Contracts and purchasing thresholds. State Agencies are required to submit a draft and final Statement of Work (SOW) to DIR for Review and approval prior to award. Threshold and SOW review and signature processes do not apply to Institutes of higher education, K-12, local governments, assistance organizations, or out-of-state Customers.
Step 5. Customer issues a purchase order (PO) made payable to Rackspace US, Inc., based on the negotiated specifications in accordance with the Service Agreement, and Vendor begins work upon receipt of the PO. The vendor then invoices the Customer. (DIR Contract Number DIR-CPO-5896 must be referenced on the PO.)
Customers should send POs via email to sled@rackspace.com.
Warranties and Returns
Please note that warranty and return policies are not applicable as we exclusively provide services on DIR-CPO-5896, not physical goods. Rackspace does not provide any warranties under this contract other than a commitment to deliver services according to professional standards and confirming our customer's defined specifications. Rackspace does not offer returns for services already provided.
To obtain a quote, place a purchase order with, or ask questions about this contract, please contact:
Contact Information for Rackspace US, Inc.
Name: Jessica De La Garza
Address: 1 Fanatical Place
City, State, Zip: San Antonio, TX 78218
Phone Number: 210-400-7659
Email: jessica.delagarza@rackspace.com
Vendor #: 17432193591
DIR Contract Number
Reference
DIR Information and Communications Technology (ICT) Cooperative Contracts program.
