State of Texas: Department of Information Resources

State of Texas: Department of Information Resources

Deliverables-Based IT Services Contract (DBITS): DIR-CPO-5004

Rackspace US, Inc. (Rackspace) holds contracts with the State of Texas through the Department of Information Resources DIR Cooperative Contracts Program.



This DIR Cooperative Contracts Program allows eligible customers to purchase items directly from a DIR-contracted vendor. Customers contact the vendor for product and pricing information. They also send their purchase orders, with the DIR contract number, and payments directly to the DIR Cooperative Contracts Program vendor, not to DIR. This accelerates procurement of product/services by streamlining the order process. DBITS is a DIR Cooperative Contracts Program contract, so you can go directly to Rackspace for projects in the following areas:

Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP)


Services Offered

Modern Application Development (Cloud Native Development)

Application Modernization

Application Performance Monitoring (New Relic, AppDynamics Pro, AppDynamics Peak)

Application Services, Maintenance, and Support (SAP, Oracle, PeopleSoft, Microsoft 365, Dynamics 365, Sitecore, Adobe, Synchronoss, Java & .NET)

Professional Services Assessments:

  • Cloud Readiness Assessment
  • Cloud Strategy Assessment
  • Cloud Decision Maker
  • FinOps Core Accelerator
  • Integration and API Management Assessment
  • Load Testing
  • Cloud Security Posture Assessment
  • Network Penetration Test
  • Web Application Penetration Test
  • Security and Risk Assessment
  • Architecture Assessment & Vision
  • Cloud Architecture Design
  • Cloud Architecture Roadmap
  • Cloud Comparison & Decision
  • Best Practice Review
  • Migration Scoping and Profiling

Professional Services Engagements:

  • DevOps Consulting
  • DevOps Engineering
  • Application Modernization Consulting
  • Container Enablement
  • Migration First Mover
  • Application Migration Factory
  • Image Migration Factory
  • ITOps Transformation (Service Mangement Consulting)

Elastic Engineering for ERP (SAP, Oracle, Dynamics 365)


Instructions For Obtaining Quotes & Placing Purchase Order

Step 1. Customers must complete a Statement of Work (SOW) that must be in the form contained in Appendix C.

  • Please see DIR’s Statement of Work page for more information on Agile SOWs and Waterfall SOWs to help choose which best fits your business needs.

Step 2. Use the Statement of Work template above and include the minimum suggested items such as:

  • Scope of work
  • Requirements
  • Compliance Requirements
    • Accessibility Requirements
    • Security Requirements
    • Privacy Requirements
  • Reporting Deliverables
  • Pricing

Step 3. State agency customers (not including institutions of higher education) must follow the purchasing thresholds specified in Senate Bill 20 and submit SOWs to DIR for review and approval both at the draft and final submission phases. For more information about the purchasing thresholds and SOW requirements, please see Statement of Work for more information.

Step 4. Vendors provide a written response.

Step 5. Customers should negotiate pricing of deliverables directly with vendor.

Step 6. Customers and vendors may work together to improve the SOW.

Step 7. Customers may negotiate the terms and conditions of a SOW to suit their business needs, as long as the SOW terms and conditions do not conflict with or weaken the terms of the contract.

Step 8. Customer issues a purchase order (PO) based on the negotiated specifications in accordance with the SOW, and Vendor begins work upon receipt of PO. Vendor then invoices Customer. (DIR Contract Number DIR-CPO-5004 must be referenced on the PO.)

SOWs can be sent via email to

To obtain a quote, place a purchase order with, or seek warranty information with Rackspace US, Inc. for services under the DIR contract, please contact:

Rackspace US, Inc. Contact Information

Name: Joe Nanus

Address: 1 Fanatical Place

City, State, Zip: San Antonio, TX 78218

Phone Number: 210.890.5641



DIR Contract Number

DIR Information and Communications Technology (ICT) Cooperative Contracts program