Head of Research
Laura Faulkner, PhD, is the Head of Research for Rackspace Technology. For 25 years she has worked to establish and expand the field of user experience and human research in technology and design. Dr. Faulkner’s expertise is rooted in that experience, backed up by a Masters and PhD in human factors psychology as well as scientific degrees in anthropology and sociology. She is the author-originator of the seminal work in her field, “Beyond the Five-User Assumption.” Her personal life mission is to help people breathe easier by making complex things simple.