Rackspace Data Centers

Rackspace Chicago Data Center

Rackspace's Chicago, Illinois data center supports Rackspace's comprehensive managed hybrid solutions. The data center features fully-redundant power and is carrier-neutral with multiple Tier 1 providers.

Data Center Statistics and Specifics

Facility and Security

  • 24-hour internal and external video surveillance, 90-day minimum retention policy
  • 24x7x365 facility and network monitoring
  • 24x7x365 security staff, strictly enforced security procedures
  • Multiple mantraps with reinforced walls
  • Enhanced security options to dedicated suites available
  • One of the first facilities to implement true three factor security
  • Visitors are escorted by authorized personnel at all times

Products and Services

  • Colocation
  • Managed Dedicated Hosting
  • Network Management
  • Managed Security
  • Compliance Management
  • Hybrid Cloud

Power and Cooling

  • Advanced multi-zone, double pre-action, dry pipe-fire suppression system
  • Fully redundant power for building and security management systems
  • VESDA smoke detection systems, above and below raised floor
  • Hot/cold aisles with hot aisle containment
  • Relative humidity range from 40% - 60%
  • Temperature range of 72oF +/- 5oF
  • Raised floor cold Plenum supply, ceiling warm return plenum to provide uniform cooling distribution

Connectivity and Infrastructure

  • Carrier-neutral Facility with over 20 Tier 1 providers
  • Blended IP service
  • CoreSite's Open Cloud Exchange
  • Any2Exchange for Internet peering
  • Diverse POEs, MDFs and IDFs
  • Dual-path routing capable from street to each suite

Accessibility and Monitoring

  • Advanced multi-zone, double pre-action, dry pipe-fire suppression system
  • Fully redundant power for building and security management systems
  • VESDA smoke detection systems, above and below raised floor
  • Hot/cold aisles with hot aisle containment
  • Relative humidity range from 40% - 60% RH
  • Temperature range of 72oF +/- 5oF
  • Raised floor cold Plenum supply, ceiling warm return plenum to provide uniform cooling distribution

Standards and Compliance

  • ISO 27001 Certified
  • HIPAA Compliant
  • PCI Level 1 Service Provider Certified
  • SSAE16 Certified
  • Tier III Standards Compliant
"Our world-class, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it."

Jim Hawkins

VP, Global DC Operations & Engineering, Rackspace

Our Industry Leading Guarantees

Customers in over 120 countries, including two-thirds of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. (Add a 100% Production Platform Uptime Guarantee when you choose Rackspace Application Services.)

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

Hardware Replacement Guarantee

We guarantee that replacement or repair of Rackspace-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware.

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