Run Your Production Systems The Way Google Does

Jump-start Your Team’s Adoption of Site Reliability Engineering Best Practices

With our Customer Reliability Engineering (CRE) workshops, you’ll discover how to address tradeoffs between performance, reliability and cost, solve key application issues and improve the reliability of critical applications.

These workshops are ideal for businesses that generate revenue from web traffic, have critical safety and compliance requirements or need to scale quickly.

High Availability

Keep your site viable during optimum revenue generation periods, such as major launches, seasonal traffic spikes and times of high growth.

Proactive Optimization

Discover processes that can improve your business-level objectives — and avoid the “learn through mistakes” approach as you develop and scale your systems.

Certified Expertise

Google developed the CRE framework and trains our team in the methodologies used for the world’s most reliable apps, including Gmail, YouTube and Google Maps.
"The pairing of Rackspace’s strong service culture with Google’s CRE practice is an important step forward in providing enterprise-ready customer support capabilities on GCP."

Michelle Bailey

Chief Research Officer, 451 Research

Select Your CRE Workshop

Foundational Workshop

Learn the Google CRE/SRE framework, review definitions and examples of SLOs, SLAs and SLIs and explore real-world examples of how SRE provides value to an organization.

Intermediate Workshop

Discover why a well-defined and measured SLO is crucial to the SRE approach, see how key tools are used to guide business priorities, and understand how to plan and create custom SLOs.

Advanced Workshop

Receive an in-depth review of your organization’s specific SLOs and SLIs, with recommended implementation assistance for architecting, securing, monitoring and more.

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